-
June 2024 by Dale Clark
I visited the Allen store to redeem a Golf Galaxy Father’s Day gift card (as they’re owned by Dick’s). Unfortunately, the card didn’t work. Meagan patiently waited as we called customer service to verify the card was active. Meagan also called a manager to assist where he was able to apply the gift card credit.
Gift cards can be risky if it’s not immediately redeemed, but this team provided excellent customer service & patience to resolve the problem. Great job!!!!
-
April 2024 by Sunita Kushwaha
“I recently visited this sports store and was impressed by their extensive collection of bikes. The staff, especially Mr. Mousse and technician Mr. Jeff, were incredibly helpful and knowledgeable. They took the time to answer all my questions about bikes and were patient with my kids. They made sure everything was in order before we took the product home. Overall, I had a great experience and would highly recommend this store for anyone looking for quality sports equipment.”
-
March 2024 by manoj s
Diego was help me better to select soccer kit to purchase.
-
March 2024 by Falynn Arnold
I had the unfortunate experience of overhearing an employee talking poorly about an employee that is in a wheelchair. I asked a different employee what his name was and they told me it was the manager Benny. I will be taking my business to anywhere but here.
-
March 2024 by Javier Zamora
Great environment, spectacular customer service. Never felt such genuine and caring customer service. The young gentleman Jesus over in foot wear helped me pick a class pair of indoor soccer shoes along with another of his coworkers who I didn’t get the name of unfortunately. He helped me to the desk where I was greeted by the manager Benny and the kind cashier. They showed great teamwork and passion for their job. I really appreciated how they treated me as if I was family. 10/10 will come again.??
-
March 2024 by olsuga sanders
That places is huge and great variety of shoes and clothes and equipment for a y sport
-
March 2024 by Taffney Wilson
Stopped in to the Allen store with limited time to buy new shoes. Really thought I wouldn’t have time to try on and purchase as I typically can’t find anyone to help me. Well…not today! Manas greeted me as soon as I walked up. He was not only efficient, but also knowledgeable and kind. I was in and out with time to spare! Thanks, Manas!
-
March 2024 by F.J Sotelo
Great customer service in and out quick .
-
January 2024 by Tom Buebendorf
Wife was shopping for new shoes and associate Omar was above and beyond. Very helpful and pleasant to talk with, he was attentive and knowledgeable. We will return to this location for any future purchases because of the customer service.
-
January 2024 by screspi1
Good selection, clean store.
Severely understaffed though. Attempte to buy sneakers on 3 seperate days - was never able to find a person able to help me simply grab a pair. Ended up ordering online from the manufacturer.
-
January 2024 by Ibsahim Cisneros
Went in a little before 7 o’clock, store was not packed or super busy. There was about three or four of us needing assistance and shoes, so I did have them asked for help and no additional help came only the same gentleman that was helping the one person. Went to the front desk to ask for some additional help because there was about five people standing there. Why one person was cashing out, to be told. Yes they already called him off on the radio he’ll be there. The gentleman I understand that I’m the one that asked for them to be called for help and he is already helping another person but there’s about three of us that still need assistance. He said fine they’ve been called just wait over there, so I kindly dropped the shoe and walked out. Would recommend not walking in this place.
-
December 2023 by Chad C.
Had a gift receipt and would not give money back gave a gift card because of there stupid policies. Selection sucks! Prices are high! Customer service is awful! Buy elsewhere there are cheaper places!
-
December 2023 by Murph
We went looking for Dallas Mavericks gear...ended up finding a lot more than what we were looking for with the exception of a hat. Besides that they have a great selection and friendly staff; it's a very clean and nice store.
-
November 2023 by martiez fields
Found exactly what I was looking for!!! In and out 15 minutes tops. Lines were moving quickly ????
-
November 2023 by Moe
Went looking for wrestling gear. Was a big waste of time chin strap and knee gear only. Not a thing left.