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October 2023 by Trisha Z.
Got my first paycheck and wanted to cash it here. The lady at the desk was rude from the get-go. I gave her the check and my passport and she said I needed a driver's license to do so but on the Kroger's website, it says I could bring in a passport. If she was really telling the truth, then that's fine but when I showed her what the website said, she told me, "I need a driver's license. Don't believe everything you see on the Internet." Kroger, why do you even hire old people lol
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August 2023 by Leanne F.
This is the absolute best Kroger around! They have one aisle that always has major mark downs on both food and non-food items. The employees are kind and helpful, you can always find a good deal on almost any aisle. Their produce section is well-maintained and well priced. I've never been to a store that has so many great markdowns all over the store. There is a Tom Thumb two minutes from my house and I will never go there again. Such rude grouchy employees and over priced food. Everyone at this store is helpful and has a smile on their face! I'mSo happy to have this store in my neighborhood!
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June 2023 by Dania G.
Thank you Adam!!! Successful pick up order with care and attention! Brought my eggs up front too! Definitely coming back to the Allen location.
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January 2023 by Alexis L.
If I could give this place zero stars I would. Today I had a very unsettling experience here... I bought cupcakes from the bakery, got home and realized just how old and stale these cupcakes were. It was ridiculous and completely inexcusable to have those for sale. I called management and was told I could not bring the cupcakes back until the next day due to the fact that the fresh will not be made until then. So when I think to myself that the cupcakes I got were so old already and that the store left them out another 24hours after me. Completely lazy and inconsiderate for the person consuming. I then felt like I was questioned when returning the cupcakes and almost like they had an attitude with me over their mishap..completely insensitive.. the lady manager was very nunprofessional doing things like storming off without asking me to follow her... not saying your welcome when I said thank you and also pinning the blame on me.... She also explained something very disturbing.... She said that the cupcakes are kept for 5 days and then discounted. So to think I bought cupcakes that could possibly be up to 2 weeks old. I had them less than 48 hours and they had already gone mold!!!!!!!!!!!
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August 2022 by J H.
Goldie was wonderful! She noticed my son and I shopping the flower section and took interest in my son. Was very kind to him and gave him a balloon, making his day! Thank you Goldie, I will visit this location more often just because of your kindness :)
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August 2022 by Caitlin G.
This store has gone down hill. Sadly this used to be the only grocery store I shopped at. But lately I refuse to shop here. It is always very DIRTY, low on everything. On organized and NOT TAGGED CORRECTLY. Several times I have put an item in my cart based on the sale price, and when going to check out WITH MY CARD it is not on sale, and they refuse to give it to me at the sale price when it is marked incorrectly by the store... Another problem I have had was with online orders, when I get my order I am either missing an item or more than 2 items are EXPIRED. I never have this problem at any other Kroger store or Tom Thumb's. It's sad to see this certain store go downhill so fast. Management needs to do better.
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April 2022 by Amanda R.
I like Kroger. It has almost everything I need! That's a nice surprise. I only wish they had additional cashiers. However, sometimes they will pull you over to the 15 item minimum and that makes me look like a douche. All those folks that appear at the checkout think I was the one that can't read. Me and my 5 ton basket of food. Just don't get mad and shoot me in the parking lot. It's not my fault! Too many folks with really short fuses behind me. Anyhoo, Kroger has almost everything anyone would need. They do have delivery options if you're interested. April 2022
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January 2022 by Guy H.
I'm not crazy about this place for several reasons. However, it is convenient in certain circumstances and is always well-stocked. After months of not going inside, I need a few things and stopped by. Wow, overcrowded is an understatement. In an era where we are slowing the flow, limiting numbers, etc this place was almost overrun. I didn't feel safe here. Fortunately, there are many other options. The whole self checks out combined with limited selections on a lot of items has become the standard around town. Seems you have to go upscale to have a comfortable shopping experience anymore.
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November 2021 by Robert B.
Wow, I don't understand all the negative reviews. I have shopped at this store several times a month for almost 10 years. I find that for a smaller footprint Kroger they still have everything you need. People are friendly and lines are short to checkout. I believe the meat pricing and value is the best around. Sure you can find cheaper or higher quality but their meat is very good at very good pricing! Deli is excellent too! And I love the sushi guy. He even got my kids liking sushi. All and all a great store!
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November 2021 by Victoria M.
I recommend never going to this Kroger! I was rudely Approached by a lady exiting the store she stopped me and told me I could not bring my service dog into her store. When I explained she is a service dog she raised her voice and pointed toward the door and said the dog has to stay in the car. When I asked her if she work here because no one has ever had an issue with me she stomped her foot and said I'm the store manager. She had no ID on her stating that. No one should ever be treated like that no matter race, color of your skin or disability. I feel bad for people who work in that environment.
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July 2021 by Richard S.
this store has slid to the bottom,,,unstocked today,,no coffee cups,,no salads ,,icecream bare,no seafood freash at times,,etc etc ,,,less stock then other kroger stores near,,Employees say "it has a low priority",,never the same manager,,, at least seven employees standing around outside the door,,looking at the ceiling ,,pulling take out grocery carts around blocking the way,,, ONE CASIER WITH NO BAGGERS,,go anywhere else
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May 2021 by Fred C.
We shopped this store for many years, as it's just a couple blocks away and was well operated. However, over the last couple years, service has steadily declined, to the point I now drive an extra two miles to Tom Thumb. Checkouts are understaffed and overworked; customer service is disinterested at best. Too bad...
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April 2021 by Rodney M.
I went at 6:00pm on Monday, 4-26-21. I have been going to this store since I moved here in 1999. It is absolutely horrendous. This place has gone downhill like a snowball headed for hell. On Monday, there were 2 cashiers. The line for the malfunctioning self checkouts was 12-15 deep, as were the lines for the cashiers. 2 cashiers, 6:00pm, REALLY. No managers around. I will never step foot in this piece of crap again.
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October 2020 by Mike Napurano
This store has just gotten absolutely terrible the past year or so. Virtually no customer service, employee's standing around on their phones, lots of out of date meat, yogurt, milk and other items, etc.
Good way to lose long term customers.
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July 2020 by Ana Laura Moreno
Always find great deals plus employees are awesome.
