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December 2023 by Robert D.
I have been having this certain ham cut in their deli dept. for about 25 years but when I approached a deli employee named Nicholas he said he couldn't do it and just walked away! No explanation and no apology. Just walked away! I went to another employee and she did it for me. Nicholas had a poor attitude and no desire to help a long time customer. I reproached Nicholas and had to ask him why and he said because he had never been asked to cut that before. Amazing.
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January 2023 by Clarice C.
Waited in line at the Customer Service area for awhile before an employee came to the service desk. It was three of us in line waiting for help. When an associate arrived to our area, had my husband not spoke up and said hello, I'm not sure if she would've spoke at all.
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September 2022 by Mevla A.
My father went in yesterday to pick up his migraine medication and was told to return today. He returned today and it was still not ready. He was told to come back in two days. More importantly, he has difficulty hearing and paired with their barely-working speaker system, he had trouble hearing the pharmacist. Short, African-American, in her mid 30's. Learn to treat people with kindness. Your degree doesn't make you better than anyone. Hope the prescription is ready on day 4!
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August 2022 by Antonio A.
This krogers customer service is trash, the employees are more busy flirting with each other and act rude when you ask for help. My advice if you are looking for something use the app.
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January 2022 by Dennis K.
This store has really poor management. Last month they had NO plastic bags in the produce department to place the produce. When I asked an employee where the bags were, he angrily stated "WE DON'T HAVE ANY" and walked off (I'm sure I was the 200th person who was asking). I don't know what they expected people to do with the loose produce. Surely they could have placed small trash bags or paper sacks... Then today, I saw a product with a sign that said $1.79. When I go to the self-service check out, it rings up $1.99. I went to the Customer Service desk and a sign says it is closed. Really ? They force you to use self-check, then they have no one available to correct the error when it rings up wrong. This is the reason my wife insist that we shop at Market Street.
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June 2021 by Pete H.
The pharmacy in this store is horrible! Every time my doctor calls in a prescription, it will literally sit there for weeks unless you call them 20 times. Then they'll lie to you tell you it will be ready an hour, and you call the next day and they never touched it. Case in point, my doctor called in a script for me on June 11th, and today is the 17th, and I needed it yesterday...still not ready. Try Walgreens... This Kroger sucks!
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March 2021 by J F.
I usually always shop at Market Street, but occasionally find myself popping into this Kroger for miscellaneous items if I'm driving by. Tonight I was picking up a Papa Murphy pizza next door and I ran into Kroger for a couple of canned items. I probably walked past 6 employees; not one of them even acknowledged me with a glance, "hi", "can I help you find something ?". I ended up asking the dude stocking bread if he knew where something was. He got up and proceeded to walk me down to the end of the aisle, and I thought he was gonna show me the way. No, he pointed to another dude stocking lunch meat and said, "you might ask him". Okay. So I ask the lunch meat dude. He literally like rolled his eyes at me when asked "Excuse me, can you tell me where I might find pepperoncinis ?" His response: "No clue". Great. Thanks for the help. Now I remember why I rarely stop in here. Market Street employees are always eager to help. Worth my drive and my money.
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January 2021 by Maggie H.
Counted 8 customers without mask shopping and not one was asked to put on a mask. I asked the clerk if they enforce people wearing masked and they said they couldn't because they will throw a fit. She did mention the manager could offer them a mask but the manager never came out. Not going back!
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January 2021 by Steven H.
Usually go into Bethany location several times a week. Today I saw something alarming. There were several people walking around kn the store not wearing masks. I stopped a store employee and they told me they did not enforce the wearing of masks. If I wanted to I could call the Police. That is not good customer service. Since Krogers does not care about customer safety, I will shop at a differant grocery store. If you care about your health I recomend shoping elsewhere.
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December 2020 by Angelica P.
I love this Kroger. Friendly staff and great sushi! I've been coming here ever since I moved to this area from Plano two years ago. I was very impressed with how eager everyone is to help here. The produce is always fresh and items are typically available all the time. The sushi here also impressed me, as it has the quality of a restaurant grade dish for great prices. Best Kroger in Allen!
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April 2020 by Mark S.
It is impossible to follow the 6 feet social distancing when shopping at Kroger. The VCT tile flooring squares are 12"x12". Some of the aisles are only 7' apart. Until the aisles are One-Way only, I'll need to find another grocery store to shop. Called the Kroger Store Manager to suggest One-Way aisles & he cut me off saying, "You'll have to call our Corporate Office because that's a call way above my my pay grade." Very disappointed!
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December 2019 by Crystal H.
This review is specific to the PHARMACY. It I could find this locations pharmacy listed separate, I would leave this review there. Here is a day in the life at this pharmacy. Dropped off a prescription at noon with a coupon attached. Come to pick up around 7:45 PM. Four people working but no one to check me out quickly even though my prescription has been there over 6 hours and they said ready in 1 1/2 hours. When someone finally bothers to come to the counter, I was told the pharmacist needs to look prescription over. OK Then they check someone else that was there waiting but scrips had not been ready. When it was my turn, the price was wrong because they had not applied the coupon I made sure I printed and handed in when the prescription was dropped off. They quickly fixed that problem and I got checked out. This is not my first time to pick up meds at this pharmacy. Every time I pick up I wonder why I bothered with them. Better to go to another pharmacy where I can just walk up and pay (more) and leave. There is NO WAY to just go pick up your meds and leave, ever. Drive through is also a bust. You cannot win so don't try. Go when you have lots of time to waste standing around with sick people.
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July 2019 by E-rock D.
About three months ago I bought steak from this Kroger. I took the meat home and it immediately smelled sour so I threw it away. I then bought steak on July 4 with a sell by date of July 8. I went to cook the meat on July 7 and it smelled really terrible, even though I froze it for two days . I took it to the store and they were nice enough to exchange it for some new steaks that had a Sell by of 7/11/19 and it was only 7/7/19, so 4 days before that date. I opened it when I got home and it smelled sour. I thought it might be all in my head so I cooked it anyway and after cooking it smelled terrible. Why do they sell so much spoiled meat?
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April 2019 by Victoria A.
great store my family & I absolutely love Kroger. We love all the great deals & sales & awesome wine selection. We visited this location on yesterday and loved every minute of it until we got to the checkout line. Oh Bobbi was the worst customer service employee I've ever encountered with. She was soooooooooooooooooooooooooooooooooooooooorude I was very displeased with her attitude it was flat out horrible. My husband preceded to ask Bobbi what was wrong her she answered everyone is bouncing around and there not supposed to. But we couldn't understand why she was so upset about it and towards us at that I mean she kept blowing her breath like a grunt almost idk. I guarantee you if I go to this location again I won't be getting in Bobbi's line EVER!
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March 2019 by Richard H.
When you absolutely need fruit and vegetables that are on the verge of rotting and turning to mold, this is the best place in town. Don't believe me? Please visit their laughable excuse for a produce section and see for yourself.