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March 2024 by Angela Harper
Went there today wanting to look for an outdoor kitchen type bbq setup and there were 4 employees and one customer in the store besides us. They didn’t acknowledge us, didn’t ask if we needed help and pretty much ignored us. I guess they didn’t want our money.
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February 2024 by Steffen Baumann
I can’t speak enough about this store, their product selection and their staff, in particular Josh, Dale and Mark.I highly recommend this BBQ Galore store as their customer service is second to none. From the first time I went into the store, I’ve been very impressed with their professionalism and customer service - Josh’ team took their time to patiently answer all my questions.This store has become my go-to place for everything related to outdoor-cooking, in particular due to the staff – they are not only friendly and welcoming, but also highly skilled and attentive to your questions and needs.
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January 2024 by Jeremy Dalluge
Very friendly and helpful!
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January 2024 by Sheri Carter
Josh and his staff are so knowledgeable, helpful and patient with me as I was trying to purchase a surprise gift! Because of the great service we are sold on the benefits of a specialty store for all of our grilling needs, seasoning, pellets and even Texas meat! Thanks!
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January 2024 by Philip Smith
I would like to thank Juan for helping me choose the best grill for my needs. We are building an outdoor kitchen, Juan was very helpful and patient with all of my questions. I only came up to the store three deferent times to looking at all the options. In todays world we need more people like Juan in the customer service world.
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December 2023 by Steven Niekamp
I worked with Josh and Juan at the Barbeques Galore in Allen. They helped me pick out the right equipment for my new outdoor kitchen & patio. They are knowledgeable and provided candid information about the choices based on my needs. 100% satisfied with the DCS 36” grill, Turbo Teppanyaki Griddle, doors, drawers and trash bin.
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November 2023 by John
Adam and Josh were great in helping me with the purchase of a Kamado Joe. Customer service was above reproach!
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September 2023 by Heather Williams
Josh and his team are the best and I won't be going anywhere else for my grilling and smoking supplies. It's a 70 mile drive for me but well worth it. I'm so happy with all the help they gave me with my GMG and I'm over the moon with my BGE. I should be tipping y'all with ribs and pastrami!
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July 2023 by Dina Gray
Recently needed a new grill. Josh helped us find a new one that fit in our outdoor kitchen. He gave my husband great help on how to prepare the opening.If you are not sure what need call Josh. He was super helpful.Price matched other store.
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July 2023 by paulnamy W
Absolutely love our 40” Grand Turbo grill and accessories. The entire process was a pleasure working with these folks and we are thrilled with the price and the quality! Highly recommend!!
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July 2023 by Chad Hanley
The manager, Josh, at BBQ Galore is the best. This is, honestly, the first Google review that I have ever posted, and I am doing so to encourage any shoppers to go the Allen BBQ Galore to receive the very best care. I bought all of my grilling equipment and patio furniture at this store after visiting with Josh in March. He talked to me about my new patio build in detail, recommended products to me that fit our needs and even put together an image on his computer for how everything would look. He was going out of his way to prove to me that he wanted my business and would give me the very best protection and customer care.Shortly after my project build began, the patio company that my wife and I hired starting making huge mistakes and provided us with the worst customer care that we have ever experienced. Any time that I spoke to Josh about our project and the issues that we were having, he simply listened and helped in any way that he could. Frankly, his ears and opinions made a huge difference in a seemingly impossible situation with the patio company. Even though the difficult situation wasn’t his own, Josh was always there to help in any way that he could.There were a few manufacturer issues with our grilling equipment from BBQ Galore, and between making visits to our house, calling me and providing prompt updates, Josh took care of it all.Seriously, what more could any of us want in a local store and its management. Josh deserves whatever promotions come his way!I know that in us, BBQ Galore has gained clients for life.Thank you, Josh! In a world where customer service is typically bad, you delivered some of the best that we have ever had.We will be referring anyone that we can your way!
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May 2023 by Steven Palmer
Purchased an outdoor kitchen February 2023, using Turbo Elite natural gas grill and the 2 burner cook top, along with other components. Josh was very helpful through the process of our selection. He listened to our needs and wants and directed us to a few different brands. His knowledge of the products is top notch. He even did a CAD drawing of our selections, which was very helpful to the trades involved during construction.
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March 2023 by Cuong Pham
I just wanted to give Barbeque Galore store locations in Allen TX a big shout out and big thank you to the store manager Joshua for taking care of his customer right.
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February 2023 by Brad Pittman
I’ve read lots of reviews for BBQ Galore, thankfully they are taken with a grain of salt these days in this weird world. I’ve been a customer since 2019. I’ve only bought odds and ends as a weekend warrior back yard cook. I’ve never once not been greeted, the staff is always helpful. Any questions asked or answered honestly without bias. I can tell you without a doubt the current staff, Josh and Mark are friendly, extremely knowledgeable and willing in any way to help the customer. These gentian don’t try or up-sale you, rather, educate you on the difference of items so you can make a well informed decision. Long gone are the days of true customer service, not here! My opinion, I will pay up for customer service and assurance in my purchases. BBQ Galore in Allen is my main go to shop, stop in, sit down and talk to these guys. Got cooking questions, just ask, these guys are educated.
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December 2022 by Steve McFarland
Totally enjoyed the experience of shopping, selecting, and ordering our new grill and outdoor island. Josh did a great job of explaining options and helping us get it ordered and installed. Juan has been great when we are "in store" and need help. Their service is fantastic.
