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April 2024 by Ted Puchacz
You can never reach a real person to talk to at this branch. I'm tired of going on the marigoround everytime I need an answer to my question. I feel sorry for those who don't have access to a computer!!!
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April 2024 by Jeff
ATM machine "not taking deposits" on a Friday afternoon. So when the bank closes so does the ATM!?! Fix it!
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February 2024 by Sigal Davidow
This branch just keeps getting worse and worse. No accountability, no real desire to inform and assist clients. Any procedure is painful to do because you only get half-truths and partial information. And despite scheduling an appointment, you are rushed out as soon as you hit the chair.
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January 2024 by Cathy Davis
Always Always friendly and very helpful
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September 2023 by Francesca Andrei Pinca
Ms. Smruti Barik was incredibly helpful and considerate me and my husband, she was extremely patient with all our question and concerns. i highly recommend anyone who's going to book a appointment at this bank to book it with her!!!
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June 2023 by Cristina Vzz
Hi! This is Eliud Vazquez I went to visit this branch on Monday 15/23 and I was help by Ms. Smruti Barik. I wannted to let you know that Ms.Barik was very pleasant ,, helpful and with a great banking knowledge . She is a piece of gold for this branch and in general for Bank of America .
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June 2023 by Briana Sutton
I’ve tried to call multiple times and still no answer, they close at 4:30 I get off at 5:30 so I have no time to go in and speak. Maybe try to answer peoples phone calls it’s a little ridiculous when it’s been days and multiple times.
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May 2023 by Austin Room
Worst people to deal with. The relationship manager does not know anything about international travelers. Her name is surti. I waited for 4 days for my appointment and all I got was this unprofessional and unmannered lady. I will never bank with BOF.
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April 2023 by Ayla Naughton
Notary was super rude and unprofessional. I plan to close my accounts with this bank now.
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January 2023 by Jenetha Simmons
The drive-thru (human) teller is not available anymore but there are 2 drive-thru ATM teller machines that work very well. I use this regularly and they are rarely ever out of order.
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December 2022 by Karen Gutierrez
What’s wrong with this Branch? At least once per week it is closed during “working hours” since the system is down or having issues.
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July 2022 by James Themis
unbelievably incompetent. This bank consolidated my accounts into 1 account and forgot to reverse a charge in my favor. The representative said she was incapable of fixing it. i would have to call customer service. Either BOA Is really messed up or the rep is either lazy or poorly trained. Good reason to close my remaining account. Totally useless.Look at the 1 star reviews. With the competition, you would expect above average service. I am done with BOA. They take 1 step forward and 5 steps back. and i don’t feel like dancing.EDIT: Response back to BOA: Are you kidding me? You can't even addressing the inadequacies of your Bank? You want customers to waste more energy to contact your social media. You are pathetic. The bank and the customer service. I am so glad to be leaving.
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July 2022 by Saiyam Sehgal
They closed my account in June 2021 and its June 2022. They haven’t released my $28000. There was no complaints or chargebacks on my account. They kept telling me to wait few more days every time I used to contact them. Last month they told me to ask my payees to reverse their transfers from my account, I confirmed multiple times with them if that is possible as my account is closed and transfers were done a year ago, on that they convinced me that they will be able to do it as it’s a normal banking system. But when my payee made that request with his bank after couple of weeks he was told bank of America has rejected the reversal. So this bank has taken me for a ride since a year, lying to me all the time and trying to scam me by not releasing funds. I had never imagined a bank can scam you like that and that a bank like Bank of America
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June 2022 by Sheilicha S.
Even though my wait was rather long to get customer service my banking experience was great. Thanks to the only teller that was there offering excellent customer service and remaining balanced. She was knowledgeable, and patient. I would've re-established my bank account here but there was an hour wait without a scheduled appointment. I never knew we needed to make an appointment in a bank now. You learn new thing's daily I guess.
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April 2022 by Rachel
Worst bank ever. The people at this branch never answer the phone and they give you bad information which will negatively effect you and your money. Terrible service.
