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August 2024 by Bob Dylan
Absolutely Horrible Service. I didn't want to sign on with this egregious gym but was called 5 times by their representatives offering me different deals each time. When I finally signed on with the deal for 2 months free meant for students during the summer, I found out I was charged for 2 of those 3 months and then charged an annual fee (~100$) when I was told at the beginning there would be no additional fees. I have called their gym 6 times now trying to resolve this issue but they have told me that only the general manager can help me (who has been in a meeting 3 times out of the 6 I have called) and then they never called me back when they said they would. I would recommend staying far away from this gym that has horrible customer service. They WILL scam you out of your money and they WILL charge you for bullshit reasons and make it impossible to cancel your membership.
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August 2024 by Chris Carroll
As a long-time member, I’ve observed a noticeable decline in the standards at this gym, particularly concerning cleanliness and maintenance. During my recent visits, I’ve been consistently disappointed by the lack of attention to basic hygiene. The floors appear to have gone uncleaned for an extended period, and the state of the sinks reflects the same neglect.
What was particularly concerning during my last visit was the absence of any available cleaning supplies. Every cleaning bottle across the gym was empty, which is alarming given that it was midday and the facility was not busy. This strongly suggests that none of the machines were being sanitized regularly, which is unacceptable, especially in a fitness environment where cleanliness is crucial.
Additionally, the equipment shows signs of poor maintenance. Several machines had visible wear and tear, which not only impacts the quality of the workout but also raises concerns about safety. (Visible wear and tear of bench leather, bent wieght stack pins on machines, amongst other safety concerns.
I hope management addresses these issues promptly, as the current state of the gym falls well below expectations.
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August 2024 by Nick Garcia
The customer service and management at 24 Hour Fitness exceeded my expectations—they were incredibly attentive and helpful throughout my visit.
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August 2024 by Brittani Powers
Staff is friendly machines work pool is nice locker room is nice love this gym
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August 2024 by Brittanny
Don't go here unless you want a 6 month fight to get out of a month to month contract.
In February 2024 I was told I had to come in to cancel, so I did just that. I filled out the ppwk and the girl at the front desk said she'll give it to the manager and handle it from there. I didn't realize until May that I was still being charged, so the next incompetent lady at the front desk told me that I didn't have to come in, and there was no form to fill out and she'll definitely get my membership canceled.
Only to realize today that I'm still being charged for a month to month membership that I haven't used since February 2024. SMH! I called again today and finally got a confirmation email that says my cancellation is being processed. The previous two girls told me that it takes about 2-3 days to generate the email. So if you're going to cancel make sure before you get off the phone with them that you have that automated email or your membership will still be active.
Go to Fitness Connection ?? they have childcare and the men and women have separate saunas.
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July 2024 by Rita Ritz
I am very disappointed with the current state of the gym. It is extremely dirty and filthy. The shower area is especially gross; while I was showering, I noticed the vent filled with dust, which means people can end up breathing in dust while they shower (see pictures).
Previously, the gym provided plastic bags in the shower area for wet swimsuits, but now there isn't a single bag available. Additionally, the steam room smells like mold, and the pool has a significant layer of dirt underwater.
Management urgently needs to take action to address these hygiene issues and restore the facility to its former standards.
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July 2024 by CJ Kitzer
Went from best hot tub in the area, to worst. Jets have been broken for nearly a year now. Have inquired multiple times, mgt says parts are on order. For this long? Some of us need to rehab sports injuries, and this was the go-to spot. No longer. Very sad.
Update 7/27/24 you do have room for improvement, still broken as of today. Was anything done, except to write that you have room for improvement?
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July 2024 by Stain And Ink
New to the area (crashing at a friends house till I can get an apartment). Wanted to check out the gym in the area and was delighted that they had a 3 day pass so I filled out the form online. I had a great workout and returned the next day for my second trial day. Upon arrival, the sales manager told me I wouldn’t be permitted in unless I can prove I live in the area. I explained my circumstances and that I was already allowed in the day prior. She claimed it was in the fine print so I asked her to show me where it states that. She couldn’t show me without pulling up a separate document that isn’t provided anywhere when signing up for the trial. She then refused to honor the pass, got super unprofessional and kicked me out claiming I clearly was never planning to get a gym membership. Super disappointing cause I was planning on joining there after my trial.
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June 2024 by Marybeth Campise
If anyone is a member of 24 hour fitness and wants to cancel their membership I highly recommend you cancel significantly in advance. My 20 year old daughter cancelled online. My husband went in person to make sure we were not going to get billed (as we know they try to make cancellations difficult from what we read online). He screenshotted the proof that it was cancelled off the 24 hour fitness computer. The person working there assured him we would not get billed. And we still got billed. Now they are telling my husband he has to contact corporate, which there is not a number. You have to contact via computer. From reading online this is a common occurrence. I hope this helps someone not go through the stress of having to get in touch with corporate because for some reason the Fairview site was not able to correctly cancel when my husband went in person within the allotted cancellation time frame.
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June 2024 by Candice M
Our recent experience trying to sign up for membership with Dean highlighted a significant gap in strong interpersonal skills and professionalism, which is a basic requirement of front-facing staff. His level of rudeness indicates a huge lack of basic courtesy and effective communication skills. This clear deficiency in the skills required to represent the company effectively has lost this gym 4 customers and potential referrals. It is essential to ensure that all front-line employees are well-trained in these competencies.
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June 2024 by Beta Bob
Signed up for the free 3 day trial before going into the gym. When I went in, the person working at the front desk vaguely asked me why I was there. When I said that I was there to workout, he rudely refused to allow me to use the trial and accused me of working out there without the intention of getting a membership in the future, although I was planning on checking out the gym and potentially getting a membership based on my experience there.
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June 2024 by Daniel Kemmet
It's hard to Justify a membership with 24 hour fitness and this gym exemplifies why. The only positives are that this facility is 24 hours, and they have the equipment for serious training as opposed to , say, a Planet Fitness. THAT SAID, the staff don't seem to take their jobs seriously, it's more a social club to them, and it shows in how dirty the facility is. I don't think it makes me a jerk to expect them to at least keep the sanitary stations stocks. but they never are. The pool and spa water is usually some shade of green, the bathrooms are disgusting, the dumbbells, as others have stated, smell, and the crowd here vs the Lewisville, Fairview and Plano locations are super inconsiderate / lame. There is definitely a peacock problem at this gym that makes it hard to get a complete workout in but that's not 24HF's fault. Other than that the cardio equipment is frequently broken. Personally I'm keeping an eye on EOS Fitness.
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June 2024 by Devan DeLauro
I was confused looking at the ratings of this gym. It was cleaner and has nicer equipment than other locations, as well as great staff. The location in mckinney had no basketball hoop, and i have purchased the one location only subscription. I decided to try and explain what had happened since fairview has a hoop. Zach, the gm, there was very polite and let us in with no problem. Very appreciative and don’t understand why the ratings aren’t higher there.
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June 2024 by Texas_heatt
Please do better, it is UNACCEPTABLE to have late opening every other weekend. Rude staff, dirty floors and bathrooms, but amazingly friendly members. After 2 years, I cancelled my membership. There are much better options in town. Looking at the reviews, appears I am not the only one who left dissatisfied. I don't think anyone reads them.
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June 2024 by William Torres
Went in to cancel membership. Worker at the front took my info typed something in and said it’s canceled im all set. My account is still active scammed me for the past 3 months. -120$
