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January 2024 by dt t
Exceptional Family Medicine ExperienceI have had the privilege of receiving care from Dr. Shaun Kretzschmar and the dedicated staff at the Family Medicine Clinic, and the experience has been nothing short of outstanding. From the very first visit in 2004, it was evident that this medical team goes above and beyond in providing comprehensive and compassionate care.One of the standout qualities of Dr. Kretzschmar is the commitment to spending quality time with patients, ensuring that all questions and concerns are thoroughly addressed. This dedication to patient well-being goes hand in hand with an exceptional bedside manner that immediately puts one at ease. The professionalism exhibited by the entire staff further enhances the overall experience at the clinic.The clinic itself is a testament to the commitment to excellence. It is always impeccably clean, creating a welcoming atmosphere that contributes to a sense of comfort. This attention to the physical environment is reflective of the overall commitment to the well-being of patients.What truly sets Dr. Kretzschmar apart is the genuine and attentive manner in which he listens to my complaints and concerns. Every issue is treated with the utmost professionalism, and I have consistently felt heard and understood. This personalized approach has greatly contributed to my confidence in the care provided.I wholeheartedly recommend Dr. Kretzschmar and Aledo Family Medicine to anyone in need of a family medicine physician. The level of care, combined with the exceptional professionalism of the staff and the welcoming atmosphere of the clinic, creates an experience that sets a high standard in healthcare. I am grateful for the exemplary service and the peace of mind that comes with having such a dedicated healthcare team.Sincerely,David D.
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January 2024 by life with Jonathan
Dr. K is an awesome doctor. I would highly recommend him.
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November 2023 by Matt Spaight
Been going here for 4 years and have always had a great experience. When I needed to get my son ASAP they made it happen within the hour. The staff has always been friendly and knowledgeable. I highly recommend Dr. K and associates at Aledo family medicine.
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September 2023 by Trinity Psenak
Never usually had much of an issue. Staff isn't too friendly but they aren't rude. Don't expect much though. You spend more time with the CMAs than with the doctors, and they don't really seem to actually care about what's going on.
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January 2023 by E B.
One star given because of the rude unhelpful monotone receptionist that answers their phone. I cringe every time I need to make an appointment and that woman answers the phone. On multiple occasions over the past 3 years, this same woman always answers the phone and behaves unpleasant and makes calling the office utterly useless. After being treated like this once again I finally took time to write a review to warn others. My family has gone here for years and we've seen both nurse practitioners. The nurse practitioners are both nice and thorough. The office woman is another story. She answers the phone "Aledo Family Medicine" and then utter silence ensues... I've never worked in customer service and even I know what the most basic customer services skills in answering a business phone are, "Hello, Aledo Family Medicine, my name is (name) how may I help you today?"!!! You will never get that type of greeting from this woman. This most recent time, I asked for help with something and she will not give an appointment nor offer advice or take down a number for a call back from the nurse practitioner. You are made to feel that you are calling her and you are wasting her precious time and she tries to get rid of you as soon as she can. Why does a doctor's office employ someone that turns away current patients and treats them in unacceptable impolite manner? I do not know her name because she never gives it(probably a reason for that!!!). She's been rude one too many times, my family won't be back.
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January 2023 by Spencer Wight
I’ve been a patient for 10 years and I’ve never had long waits and have always left feeling like I’d been taken care of.
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December 2022 by Blake Pickett
Front desk lady has no manners and is constantly short and rude. Wouldn’t recommend if you actually need help
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December 2022 by Zachary Pickett
Front desk lady has no manners and is constantly short and rude. Wouldn’t recommend if you actually need help
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August 2022 by Dan Slemmons
I’m a patient of Dr. Kretzschmar for over 20 years. Yesterday I tested positive for covid and called for treatment. I was told by staff that they no longer offer treatment for covid except to recommend self/treatment of symptoms with over the counter medications and if I had trouble breathing, going to the emergency room. This was not what I had been told by Dr. K himself several months ago so I called again today to confirm this. Verina(sp?) confirmed this to be the truth. Sadly, I guess Dr. Kretzschmar has joined the throng of doctors who offer no treatment for covid until a hospital is required. As a long time patient and fan of his, this is very disappointing. If you want early treatment for covid, look elsewhere.
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May 2022 by Dallas Juarez
The experience I've had here is an overall negative one. The staff is as unenthusiastic as a middle school principals office, don't expect to be greeted kindly. I feel when it comes to providing true prompt service this business is no exception to the greed and corruption we see everyday in big pharma and health-care providers across the country. They would rather run you around for a few extra bucks before referring you the appropriate office. You can find better service for less; on your insurance or personal finances.Also, they are falsely advertised as a Covid vaccination location. They don't have any available and will run you around.
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December 2021 by Lisa C
Both my husband and I see Sarah at Aledo Family Medicine. She is wonderful- takes time to listen, has real-life solutions, and is crazy smart. She has really stuck with me and helped me with my health as a whole person over the years. So grateful for her!
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December 2021 by Natalie B
Sarah is a wonderful provider! She is extremely knowledgeable and listens to all concerns. I really appreciated her taking the time to listen and help me find solutions. I would absolutely recommend her to anyone!
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December 2021 by Jo ann W.
#Very Professional
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September 2021 by Oscar Ochoa
Excellent care. I been going to the Aledo Clinic for years. They take good care of you.
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July 2021 by Just A Person
I wholeheartedly went in to get help with my mental state…and Sarah said it was a “red flag” that I needed help. She sloughed me off and asked me nothing. She does not care about people. Do not come here - they do not care about you.