-
May 2023 by Robin D.
I had neck surgery here. Everyone was great! Everything went smoothly, from check-in to pre-op, getting in a room then getting discharged the following day. Everything was very clean!! I HIGHLY recommend this place for your surgery!!!
-
March 2023 by Emilie Klingman
Went here for emergency care. Says they’re open 24 hours. Emergency room sign was on, but all doors were locked. This is a health and safety issue that they’re listed as a 24-hr ER but not open. This is a false advertisement, and should be removed from Google Maps/time information about this facility.
-
March 2023 by Binh Tran
Don't come here unless you want expensive bill and your injury getting worse and inconvenient process. You should rather treat it yourself or go somewhere else.
-
March 2023 by NS VS
They told my wife they can't do anything for her nauseousness, headache, dizziness, and terrible pain. For her just to see her family doctor on Monday. (This was Sunday) They did nothing, ran no tests, sent her home, and sent us a bill for thousands of dollars! Evil!
-
June 2022 by Sheilicha S.
The ER entrance We walked in and instantly were greeted with hospitality and friendliness by the front desk staff Betty. She was vibrant and very attentive to my son's concerns. We walked the ER waiting area and could see the cleanliness all around from the windows to the floors. This is what taking pride into a hospital setting should look and feel like. This will definitely be our Go To Hospital if we ever have to return again for something unforeseen.
-
April 2022 by Nancy K.
Awesome hospital and staff! My friend had knee surgery done by Dr. Newton, who is super nice and came in pre-op to check on my friend and answer questions! Eddie Farmer is the patient family liason, and he greeted us warmly and explained the basics. Lexie, the nurse, did paperwork, and she was organized and super sweet. Sydney, the OR nurse, came in right before the surgery, to double check on everything! There was one more nurse whose name I didn't get, but he gave us all the post op stuff and explained things wonderfully. I was so thankful for all the love and kindness. The doctor calling my cell personally after the surgery was impressive. Thanks Dr. Newton! We'll be back in August for the other knee!
-
March 2022 by Jason Mckenzie
Went to this emergency room location since I had ACDF surgery done here three weeks ago.I walked in around 6pm and was greeted with the upmost respect and courtesy in a timely matter.it was almost shift change when I went in and everyone was so nice and kind and they let me know I would be taken care of when they left.so with the next shift on duty my nurse was just as kind and courteous as the others.however one individual stood out and his name is Victor, and he went above and beyond to help me get my CT scans reviewed so I could go home.I never would say I had a pleasant visit at an ER but I did at this one.Just want to thank everyone including the Doctor and the on call X-ray technician!! Great job to everyone this evening!!! Also want to thank the neurosurgeon on call,Dr.Barnett for calling my wife back to give us his advice and our options since I wasn’t feeling well..
-
March 2022 by Vadim Vostrikov
Do not come here if you don’t want to be stuck with 2k bill and hours of conversations on the phone trying to figure out how the came up with this ridiculous bill for the temperature check
-
January 2022 by Tracy B.
had a double lumbar fusion and repair to a previous fusion and the Surgein and OR staff were wonderful however most of the nurses were terrible. I had a long surgery, came out of the recovery room and 5 hours later I was alone in my room and the next thing I know they are telling me they had to give me two doses of narcon as my respirations went down to 8. All I remember is excruciatingly pain feeling like I was being electrocuted and realizing I almost died. I asked to go to ICU so someone could watch me and the nurse assured me she would be sitting right outside my door however when I needed her and called to her, she was not there. I was there for 5 days. During the 5 days, it was the 2nd day before some sweet Tech was kind enough to help me brush my teeth. I wasn't offered a sponge bath until the 4th day. My pain was uncontrolled as they were afraid to give me strong pain meds due to them overdosing me the first night. One nurse gave me two injections in my IV that has lose tape. I told her I couldn't feel the medicine and to please check the placement of the IV which she did not do. She put tape on it and I never got any pain relief. Another nurse hours later does the same thing and again no got an nurse named Raquel (my angel) who checked that IV and it was blown. My hand was huge from the fluids going into my skin but not my bloodstream. There was a wonderful Physical Therapist who was kind enough to change my sheets while I was up walking but no one else did. Not sure if the issue is understaffed Nursing but almost dying 5 hours after a surgery is a scary experience. I would not go back to this hospital for anything sadly.
-
December 2020 by Donovan K.
I had a cervical fusion of C3-4, and a laminectomy of C3-7. My experience at Methodist Surgical Hospital was PHENOMENAL! From the ladies who helped with pre-testing, (especially Candy) to the surgery team, to the nurses who tended me while I was in recovery (nurses who I remember: Melanie, Nancy, Brandy, Xarina, Chelsea, Alicia, Destiny, & the sweet lady who tended to me at my departure {Twanda?}), EVERYbody was very professional and caring. I will have to have a follow up procedure in June of 21 and hope that my doctor will schedule me for Methodist.
-
October 2020 by Travis S.
I had a S1 and L5 fusion surgery. Where to began... Right after my surgery they immediately removed me form IV and dropped it down 4mg dilaudid pills every four hours. Needless to say I didn't sleep for over 36 hours due to the pain. When I asked help with the severity pain. I was given the run around and I lied too. The shower didn't drain and flooded my hospital room. This was the wrong experience in my entire life at a hospital
-
October 2020 by William G.
I had L5-L3 fusion surgery with Dr Valente. I have had in years past many surgeries at many hospital, this being probably the most serious being it's the spine surgery I have had. I have to say this hospital is one of the if not the most satisfying I have ever encountered. Professional, courteous, kind and funny., well spoken, and looking and feeling so pleasant. Everyone from parking you car to the surgical room made me feel very well assured I had the best. I was in this hospital for four days during recovery until I could go home, and both my wife and I actually had a nice time, I wanted to leave but yet I didn't because the care was so good. After getting home I actually received a thank you and get well card signed by many of the employees I dealt with in there. I thought "they didn't have to take the time to do that" but they did. I highly recommend Dr Valente and all that Methodist in Addison has to offer.
-
June 2020 by Brittany S.
EDIT: I am now getting called EVERYDAY. I now realize I shouldn't have told the young female I keep speaking with not to call me as this seemed to escalate the calls I receive from weekly to now daily. And I am now blocking your number to prevent further harassment until my insurance company finishes processing. The service was great. Upon saying that I must notate the multiple times weekly the collections department called me for payment. Now I know, Come on this is normal... but after many MANY times asking for them to notate my insurance is still processing and to stop calling me asking for payment they still call. I even asked my insurance what I could do and they said to call them and let them know from me personally they are still processing and need another 30 days for processing... I had hoped this would resolve my frustration of the multiple weekly calls but no.... the collections person responded "ok,well just know we will still call you weekly" ..... so if ever go to this hospital, just note, they will call you multiple times a week for you to pay even though your insurance has stepped in. During covid they don't give any excuses as to why insurance is processing slower, so I am not interested in returning during normal circumstances (without COVID-19) if that was their response in working with me.
-
December 2019 by Lindsay S.
Wow! I had a big L3-L5 360 surgery at age 39 here! From the moment I walked in, Eddie greeted me with a big smile. Sarah in pre-op made me so comfortable. Dr. Park was a rockstar surgeon. The hospital team worked together and went above and beyond. Some of the memorable faces were Hin, Lovey, Joseph, Sherry, Princess and Kent. Total rockstar team. I felt like this was my best medical experience yet. Amazing job to this team!
-
July 2019 by Sharon M.
I had total knee replacement at this hospital on Jul10, 2019. From the minute I walked in the door to the day I was discharged, i have never experienced such kind, competent, caring people. The nurses, therapists, etc. were always friendly and right on top of my medications and anything else I might need. Loved this place, and when I have my other knee operated on, I know where to go for the finest care in the area.
