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May 2023 by C Thomas
Terrible company. Pick any other provider. This is the lowest of the low. Use paper cups and a string. It will be a more pleasureable experience.
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February 2023 by Kevin Shurtleff
I have been very disappointed in them lately. We have been without phones and internet at work for 11 days and they are not being helpful at all. They don't respond to you like they say they will. They don't follow through on what they tell you. They are costing my company thousands of dollars, and they don't seem to care. Can't recommend them at all!
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September 2022 by tx51210
Horrible company with incompetent support. They have cost our company a lot of money in wasted technical service hours.
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November 2021 by Catherine Miller
We have Logix at work and the internet & phone service is bad. Other offices in our building use other providers and do not have the service problems we have. I have to sometimes run to other offices in our building when our lines do not work. All the other non Logix offices can always dial out and send faxes. We are a small doctor’s office and still fax over Rx refills. I am looking into a new isp and VoIP provider.
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November 2021 by shideh Modjarrad
Lack of customer service and knowledge is what Logix can offer !!!
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October 2021 by Kirk Dunk
I agree with previous reviews regarding the frustration with the annual contract auto-renewals. While it is in the contract, it is quite disappointing we were not reminded of the renewal when we canceled our service 2 months into our new 1-year contract. We would have preferred to keep the LOGIX service rather than pay for no internet service.
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June 2021 by Adrienne Mac
Horrible customer service and bury cancellation details in the lengthy contract. Do not recommend (after 3 yrs with them)
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February 2021 by Carlos Moore
Horrible. There is no other word to describe the service. Sales people will promise you the stars just to get you under contract. Once your in nothing you were promised is done and if you have any issues they charge you to get anything repaired even if it is their fault its not working. They are just out to get your money don’t do business with this company stay away!
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January 2021 by Stephen Clark
Absolutely horrific... Do not use. Horrible customer service and communication. Unprofessional and unresponsive.
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September 2019 by Jeffrey Wolf
Worst customer service. The company automatically renews your contract with no notification. All they do is reference their contract. 8 more months and we are gone . We will save 75% per month with someone else
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September 2019 by Huntington Blackard
The absolute worst customer service. I've never received more difficulty with a company. We've previously sued, won, and switch to Alpheus, which only to be bought up by Logix Communications (2yrs later). I've called for 2 weeks straight and have had no luck in getting in contact with our representative. We've email notices to terminate our account, to no avail. As for there service, we have dedicated fiber and top of the line hardware originally from Alpheus, so I can't discount them there. However, I highly doubt you will receive the same. (not an Ad) I recommend to use Nxtsys to find competitive bids for an ISPs.
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June 2019 by LeeAnn Utterback
Horrible company!! Stay away from Logix Communications at all cost unless you are a millionaire who doesn't care about your wallet! I had to sign a 3 year contract and when my contract was up, I needed just a few more months because I was going to combine this office with another location. They told me I would have to go month to month and raised my rates a couple hundred dollars a month. I had to give a 30 day written notice that I was disconnecting. When I moved, they charged me an early termination fee of $966.85. When I called back to complain that I wasn't in a contract anymore so there shouldn't be an early termination fee, they said they would lower the charge to $250 as a disconnection fee plus a $34.95 processing fee. (They also will charge you $250 if you decide to move your location and keep their service.) Additionally, they charged me for the full month even though I told them I needed my service disconnected on the 21st of the month.
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April 2019 by Unhappy C.
If you like overpriced, unreliable, crappy internet service and feel like pooping out $500 per month when Spectrum can give you better internet for less than $100 per month, then sure - go with Logix! If you're a real person the needs real, RELIABLE... and AFFORDABLE internet choose anything but Logix.
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April 2019 by Cheryl McLaughlin
Customer service is terrible. Our business phone system went down and they wanted an extra $500 to expedite service to get us a new system in place. The expedited service was 15 days out. A business cannot do without phones for 15 days. I had our phone line transferred to our answering service - which took about 10 minutes. When I asked to have them transferred back to us, I was told a technician had to do it and they can't tell me how long it will take. I've been on hold for 30 minutes so far, but no technician available. We will not renew our contract with them!
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April 2019 by Yad S
If you set up automatic payment with them, they will continue to bill you even if you cancel the agreement per terms. Multiple calls will only lead to a black hole.
