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July 2024 by chunwang kuang
Long time royal customer with Chase but so disappointed with their phone service. The phone gies to no where and just say good bye after many option selections. So disappointed.
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July 2024 by carlo cesar del valle
Was there with my pregnant wife, we were trying to get some paperwork done, they told us we were next a couple of times, everybody was walking past us, not with customers, just walking around, after an hour and 20 minutes of waiting, we just left, is impressive how useless a bunch of people can be.
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July 2024 by Adam Gordon
I’ve only had good experiences. The location is convenient. The ATMs are easy to use and quick. The staff is always helpful when I need to go inside. Chase is a great bank to use. I’ve never had any bad experiences. Their website makes life easy too. I rarely need to call or stop by for help.
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February 2024 by Matt from Fort Worth
Good customer service
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July 2023 by G. F
Yeah I can see why y'all are 2.8 stars. You take to long to answer the phone tho I hardly see anyone there, and I'm guessing something is wrong with your chase app since recently when I deposit my check y'all only give me half of my money, this is the second time this has happened and I don't even make a lot for y'all to be giving me half of my money and the other half the next day. The only thing I can say was good was my banker, he was very nice and helpful
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January 2023 by Skholar Muzik
Today I walked into Chase Bank and was just standing there, no acknowledgement or anything. Bank tellers are just chatting away and then when I finally said something they had the nerve to have an attitude about ignoring me and my needs. And then when people came in after me they got greeted immediately. This branch is definitely racist and lacks any kind of professional Customer service. There ATM didn't even work. I hope they get shutdown for being a prejudice bank.
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January 2023 by Gleb G
I didn’t like the service, they showed complete disinterest and I just left with an unresolved issue, choose another office
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December 2022 by Henry Flores
Very poor service. Mark Blair the Branch Manager is very rude. I told them to forward all bank correspondence to my PO Box. After four months they still do not send my bank mail to the right address. I have notify them several time without any change.Luis Garcia AVP is never there and does not address the phone or emails. The bank has been robed several times.Do yourself a favor and avoid this place...........................
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October 2022 by MessyJessy
The lady at the drive through is so nice. I was making a transaction on my birthday and she wrote me a happy birthday note. I thought it was so thoughtful and friendly.
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October 2022 by Jose Obregon
Best experience ever opening a bank account with Khalid elmazouni he is very professional and kind. 5 stars
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August 2022 by Madison ridlehuber
Their ATM debited $200 off of my card and it didn’t disperse the money. So, they stole $200 and were zero help on the phone. One of the many terrible experiences I’ve had with Chase. The absolute worst bank.
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March 2022 by Bobby Durning
Wouldn’t help us (new customers) with a simple thing we needed due to it being “almost lunch break,” told us to come back in an hour. No thanks
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March 2022 by Mitch Mackesey
Great experience, answered the phone quick and got me some checks promptly
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October 2021 by Sarah Peterman
This branch never answers their phone. As a Chase Private Client, I find this lack of customer service infuriating. Answer your phones or close down so that we can take our business elsewhere and be serviced in a timely manner.
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June 2021 by Brian C
Use this location about once a month. Nice branch, hardly ever a line when I go in the morning and friendly tellers.
