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September 2023 by Name
They must pay people to put positive reviews or something of the sort. This is the worst company I've ever been with. I was in an accident October of last year. I had to play phone tag for 2 weeks before I finally got an awnser. When I did, they havent even inspected my car yet! It took 5 months to get my car back for a simple T-bone! They then promised me they would go after the other car company that hit me because I had to uber to work for 5 months. Then after months of calling and digging said "Sorry we arent going to do anything about it." Then WHY tell me you would???! I was then promised my deductible back from my auto accident that WASNT my fault and here we are almost in september with no money in my account. I got my car back in FEBUARY. Please run, run, run as far as you can from this company. I've been a loyal customer for 10 years. Its the biggest mistake. Oh, cherry on top. They raised my rates AGAIN.This company is a joke!
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September 2023 by Steven Holden
Not a single rep can explain what you're getting, policies or packages. They shove a plan and keep everything else under wraps. You can't get ahold of Aaron you get his other reps and can't get a single answer or a solution to a problem. Save your money go to Geico.. Or any other insurance for that matter.
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September 2023 by Marla Hernandez
Staff personnel are friendly very willing to help and answer your question.I had a quote that was very fair for 3 vehicle a year
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April 2023 by Samm James
Great people who offer excellent customer service to their clients. Thank you so much for the delicious treat you send our way.
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February 2023 by Terry Patton
They raise your rates even though you don’t have accidents or tickets, it’s ridiculous. Insurance has been one of the biggest rip offs in this country next to the IRS and parking
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January 2023 by Roxanne Newhouse
I'm happy that we switched over to Allstate. Our rate decreased tremendously & we saved hundreds of dollars. The staff is kind and very professional. I would recommend Allstate Insurance..
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December 2022 by MANIKANDAN VENKATARAMAN
Been with Allstate Insurance for more than 3 years and we have no complaints with them. Good Insurance company to go with.
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December 2022 by Irene Alfaro
Great Agency, they've always been very helpful in answering all of my questions with so much patience and detail. They've been outstanding in getting me the coverage that I need to ensure that my kids and I are protected anywhere we go. Thank you Allstate Team!! ?
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December 2022 by Kelly L
Aaron and his team are absolutely amazing! Great insurance coverage, great prices and literally the BEST customer service team ever! Several of my family members and friends have switched over to their agency as well and I will continue to refer anyone I know to them.
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December 2022 by Darrell “The Leftover Chef” Stevens
We've had Allstate for 25 years and Aaron for 10 of them. He and his staff are clear, competent and friendly. When I need something I know I can call them and it gets handled correctly. They always check in and make sure yearly I have the insurance I need and we have a great working relationship. Kudos!
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December 2022 by Michael Kang
It is always pleasant to reach out to the team. Aaron and his team are very kind and tries their best to resolve any inquires or requests I have.Also without just stopping there, they follow up regularly to make sure my issues are completely resolved and offer any additional help if required.
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December 2021 by Ezio Auditore
I have had always extremely positive experience with the whole staff of Aaron Augustine agency. As a matter of fact, I had recommended some of my friends Allstate insurance and more specifically Aaron Augustine.
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December 2021 by elizabeth holliday
I can quickly speak with a "real" human without having to go through a myriad of "for _____, press _____". The entire staff is knowledgeable, efficient and accurate. They understand my needs and consistently meet them. I feel like they know me as a person, not a number. They never seem annoyed or rushed when answering my questions, they take time to explain everything to me. I receive inquiries from numerous companies regularly, but I have NEVER been tempted to change! Plus, they send my a card every year on my birthday!!
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December 2021 by Gwendolyn Vastine
Best insurance agent ever!ResponsiveProfessionalBest valueEven calls to check how we are doing!Update: just added a trike to our policy - my husband called around and no one could beat Allstate's price
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December 2021 by Richard Graves
I love to write reviews. Good and bad. Julie has gone so far beyond my expectations. Im not sure if its just because Im a super nice guy. But I seriously doubt it. She is super genuine and attentive. Understand I have friends that are agents. Theyre great agents. Successful. I haven't ever been treated with the same responsiveness, attention and follow through that Julie, and her team, have given me. As she is the office manager, it only leads me to believe she runs a great example, and mentorship that her team has picked up on... or maybe thats the type of individuals she chooses on her team. To be able to draw and select a team such as the one in this office, to me... is amazing. Im a business owner, and have previously worked in the service industry. I am absolutely impressed with the way she handles this office. Never, have I asked for a referral and not only got a response... but a response with in 30 minutes. Not just with one referral on health insurance, but commercial... and even not so proudly, an SR-22. Obviously, Im gushing. But this agencies staff, definitely deserves. Im pesky and picky. Expectations overly exceeded. Its almost hard to believe that she/they do this for all her customers. Some how, for this team... theyve proven to set a new standard. I wont be going anywhere... for myself or my referrals.
