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August 2023 by C L.
This review is for the gas station at Sam's. Traffic flow is horrendous!! It's chaotic! There are directional arrows clearly marked yet constantly ignored and never enforced. When I questioned the attendant he told me they are not allowed to enforce it per their manager. He also mentioned the manager told the attendants to just "let the customers duke it out." Really Sam's? That's your solution to this chaotic mess at your pumps? Do better! Costco has obviously surpassed you in customer service!
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July 2023 by Holley C.
I ran out of fuel in the Sam's parking lot, far from the fuel pumps. I went inside and figured if anyone would know how to help me, it would be the tire guys. The guy at the tire desk was super nice and called someone to help. A guy named Jared (pretty sure he was management based on how nicely he was dressed) came to my aid. He grabbed a Jerry can and siphon and came out to my car and put enough fuel in it to get me to the fuel pump. He was super helpful! He had to tell me that it was him personally helping me, not Sam's, for liability purposes, I'm sure. But I can't rave enough on how awesome he was! He was so helpful, especially in 104° temperatures. The man deserves some kind of accolades and recognition! He wouldn't let me pay him, so I hope Sam's will take notice of this incredible employee!
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February 2023 by Jackie Hart-Brown
They delivered my new coffee maker in the ice! I was so impressed they got out in the mess. My delivery guy was so very sweet!
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July 2022 by Jon S.
It's a Sam's club. You already know what it is and what they offer. They have a very helpful and friendly staff, clean store with a great selection. Really couldn't ask for more in a Sam's club.
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June 2022 by Karlyn K.
Pleasant staff who helped right away. Easy in and out early. Gas prices better than any place else in town.
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May 2022 by Jerry Wood
Liked the service and the fact that I get a rotate and balance every 5000 miles at no charge.
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May 2022 by Patty W.
We always find so many goodies at Sam's Club. We enjoy finding "new to us" foods that we have been wanting to try here! Also we save money by buying in bulk. The staff in this store is always happily accommodating. And we always buy a pecan pie!! Don't leave Sam's Club without it.!.!
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February 2022 by Albert D.
Ever since they moved several years ago, now, I stopped going due to the difficulty getting in on the road system where they moved. It is daunting finding just the right exit and getting into the parking lot without getting side-swiped by another vehicle. I really enjoyed the old store but ended my membership once they moved. Not sure what the thinking was but the old store was fine. Since I live in Sweetwater the distance has increased too and it just is no longer worth the drive. I might consider joining and shopping again if they would build closer or a Costco would open near my home. The thrill of shopping at Sam's is outweighed by all the inconvenience. Like I said, I never understood the need to move. Just a weird waste of money in my mind.
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November 2021 by Melissa H.
Great prices! Great merchandise! Awesomely stupendous service and staff!!! Always receive respect and assistance whenever I shop here!
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October 2021 by Linda G.
I've been using Sam's since they came to Abilene! This is a great business and has only grown bigger because of their great business practices and giving back to the community. Great sales and awesome specials! Friendly employees that are so helpful!!! I love going to Sam's except I find so many excellent specials and just their regular prices are awesome! And don't forget their gasoline prices!
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February 2021 by Tony C.
The tire department at this location is an abomination. I had an appointment to install 4 new tires. It has been three hours and I still don't have my tires installed. They are either woefully understaffed or incredibly incompetent. I am unsure of which st this time. I have bought hundreds of tires over my lifetime and have never had such a poor experience. I will pay more to go somewhere else next time. This has cured me.
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February 2021 by Hannah C.
I normally dread coming to this sams based on one greeter, she is always snappy and demanding. I preferred placing a pickup order so I don't have to deal with her. But finally, this time she didn't say anything to me. Anyways, I'm giving them 5 stars based on my experience the other day. I placed a pickup order. But before I picked it up I ran inside for a few more items, all the employees inside the store are very friendly, they make a point to say "hi, how are you today?"after I was done shopping the employee scanning receipts offered to help me to the car and unload. I was holding my ten month old at the time. I declined. Loaded my things and got my pickup. The same employee who was scanning receipts brought my items to my car in a timely manner, and said "hey, your tire looks low pull over to the tire shop doors and ask them to fill it up" I said okay, thank you! So he left, and I drove over there, in this time he had loaded two more cars up with their groceries. Made another point to walk over to the tire center to talk to the mechanics about my tire, as I drove up to the tire shop. This employee went above and beyond his basic duties, I'm pretty sure his name was Miguel. So thank you Sams and Miguel!
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November 2020 by Mayra Pedroza
I have been trying to call these last two days and the phone seems is off the hook.
