January 2020 by Kellie Victory
My child suffered a potentially life-threatening chemical burn while in the infant room at Pioneer Drive Child Development Center. The childcare workers sprayed the changing table down with a cleaning solution (we found out later the cleaning lady had incorrectly diluted the solution, as well, which made it significantly more damaging to her skin) and laid my daughter in the solution to change her diaper. The solution soaked into her clothes, which continued the burning process until we got her home and found the burn hours later. The daycare is legally required to keep a Material Safety Data Sheet on all chemicals in the building, which list what to do in case of contact. PDCDC failed to provide the MSDS sheet, did not know what the chemical was, who mixed it, how she came into contact with it, etc for several hours after the incident. Mistakes happen, but my daughter suffered significant injury because of their ridiculous negligence. Prior to that incident, my daughter was left in their care without any of our personal information. I enrolled my daughter in May, paid over $1,000 in fees to hold her place in the class until I went back to work in August, and then was informed after her first day in their care that they lost all my paperwork. Meaning, if there was an emergency, they had no way to get a hold of me. They didn't even know my name, where I work, or anything. Furthermore, my debit card was repeatedly charged over a 6-week period until the PDCDC completely maxed out my account. During our short time at Pioneer Drive, Athena lied to me repeatedly and lost our paperwork. Tanner was just a wildly unpleasant person to deal with, and was continually rude to my family. Then when my daughter was burned, I went into the office to inform them that we would be withdrawing my daughter immediately, the director Pam C screamed at me, called me a liar, told me I would be responsible for a month's tuition, and threatened to sue me. I would not wish my experience at Pioneer Drive on anyone.
