Kohl’s is a clean, organized store that offers a wide variety of products for fashion, footwear, beauty, and home decor. Customers appreciate the friendly and helpful staff who go out of their way to assist, with some employees recognized for their kindness and professionalism. The store layout is logical and easy to navigate, making shopping a pleasant experience. Many shoppers enjoy the frequent sales and discounts, including Kohl's Cash, which helps save money. The store also features hassle-free returns and free store pickup for convenience. While the online shopping experience is highly favored, some customers feel disappointed by changes in the physical store, such as the removal of makeup, perfume counters, and jewelry sections after part of the store was sold to another retailer. Kohl's emphasizes community involvement through Kohl's Cares, donating time and resources to improve local communities. Overall, Kohl’s provides a welcoming environment where customers can find quality products at budget-friendly prices, with a focus on inclusion and making shopping safe and enjoyable.
