About Holiday Inn Express & Suites Abilene, an IHG Hotel
The Holiday Inn Express & Suites Abilene, an IHG Hotel, offers a mixed experience for guests. While the hotel was generally clean and the staff was friendly, there were some notable issues. Some guests reported problems with their rooms, such as incorrect room assignments and malfunctioning televisions. The breakfast service also faced challenges, with a lack of juices and a broken waffle maker, and the dining area furniture was described as worn and in poor condition. However, the hotel was praised for its accommodating staff, who were able to assist guests with early check-in and provide support to those who were feeling unwell. Overall, the hotel seems to provide a decent stay, but there is room for improvement, especially in ensuring consistent quality of amenities and services.
Staff was great we had a problem with our TV but the maintenance guy was prompt and had it going in no time
December 2025
Hotel was great in accommodating me. Travel plans got switched up for graduation and Bre at the front desk was able to get me checked in early. Great customer service!
November 2025
Nice hotel good breakfast and staff is very respectful