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July 2023 by Shay Arnold
We came through Abilene and this was the best price. The beds were comfy and the pool was relatively clean. We enjoyed visiting with the front desk staff. The experience was great! Would definitely stay in this hotel again.
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June 2023 by Gary O (Gary's Garage)
Worst hotel I've been to since I was a kid staying at the knights inn. Each room smelled terrible. Service was terrible. Switched rooms because water was coming into the room. Hotel towels were there yet still booked the room. Key didn't work. Shower was clogged. New room still smelled but was a different. More like toilet bowl cleaner vs an ash tray. Probably the worst rating I've given in a long time. Not sure if the Hampton is better next door.
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May 2023 by Yajaira Adame
The experience at the hotel was good but when I checked out and found out they charged me for an extra night that I had prepaid for through lucidtravel -hotel planner (do not use them btw). It took me a week to finally get a response from travel agency and hotel. Somehow holiday inn was able to find my reservation but did not see that I prepaid the first night so they charge me for it again. One person in particular Casey sent me an email threatening me with legal action after a miscommunication on refund instead of trying to understand the situation. Still waiting on my refund but they charged my card the same day no problem.
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May 2023 by Leonard Kanesewah III
This hotel was completely remodeled! It was clean and the staff very friendly & helpful! Breakfast was not complimentary, however was very tasty & delicious! My children enjoyed the swimming pool. It is dated and needs to be cleaned. Overall this hotel exceeded my expectations and maintained nicely, after all the negative reviews it had. Yes! I would stay here again!
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May 2023 by Tyrel T.
Stayed here during a storm. The window was like an indoor water fall. You could tell this wasn't the first time it had leaked by the stains on the black out curtains. For $400 a night you'd think you'd get a room that would keep out the rain.
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April 2023 by Suladeath / imposte3354R
This is a nice hotel with some friendly staff. The rooms are clean and quiet, and the beds are comfy. Maxx's Bar and Grill restaurant in the hotel lobby has some pretty good food, and they are open for breakfast, lunch, and dinner.
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March 2023 by Misty MK
A/C not working,TV didn’t work.Phone in room was just there for looks.Looked like it was in the process of updating. Had unpainted plaster on the window seals and walls. Building was right next to a run down hotel that didn’t look very safe.Staff was nice.Room seemed clean.Not worth the extra price compared to an Express Inn.
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March 2023 by Jamal
Do not ! I repeat do not stay at this hotel unless you like everything broken. Stayed 7 days here. The fridge is broken there are roaches. The door keys do not work. I mean I can go on. Worst part is they do not clean the room well. Today our room wasn’t cleaned again. I asked front desk they said they only change sheets every 5 days. This is the worst hotel I have ever stayed at. The manager doesn’t ever really fix the problem she just pretends. This place sucks .
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March 2023 by N and C Farrell
Fresh coat of paint, new carpeting and new appliances made the room pretty decent. Staff were good and the breakfast was pleasant (had biscuit, western omelette, bacon and some fruit). Still not a fan of the $50 non-refundable pet deposit and had to sign a pet policy but had three waste stations at the property. Appreciate they have the smoking area away from the front door. Not much at this exit so if you want food other than a gas convenience store, need to go to another exit.
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March 2023 by Gideon Moriconi
Good hotel. Clean rooms. A little loud one night, but the next nights were fine.Housekeeping has been showing up everyday, which is nice considering most hotels haven't been.Polite staff.
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January 2023 by Ray Piercy
We came here after horrible experiences with other hotels on this exit at 3a.The front desk guy was SUPER nice and the rooms were incredible. Got some solid rest and started back on our trip. Highly recommend
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January 2023 by Amjad A.
They gave me the room closest to the front desk. That's when the orchestra from Hell began. Constant jumping in the room above me all night long, lobby TV needlessly loud... All night long. Then in the morning kids crying running and screaming during the Breakfast buffet... Workers banging stuff in the room next to me. Around 1am I had asked them to call the room upstairs to get them to calm down. They never got back to me. They never stopped jumping.
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December 2022 by Wendi Jo VV
Great customer service, clean and spacious rooms, and the bed slept very well. Also, has a diner and bar in the hotel. The food was good if you do not have the desire to leave the hotel after arriving. Unclear how breakfast works at this hotel as I did not see any quick convenient breakfast options. May be sit down breakfast only. No extra cleaning charges on my card like some Holiday Inn hotels I have stayed.
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November 2022 by Devan Vowell
Carpets need to be cleaned in lobby and elevator, just seemed really Dirty. I don't recommend. Friendly staff, they try to go out of the way to help out. They booked me into a room that was not cleaned from previous guest. So they booked me into a handicapped room. Couches in lobby were extremely dirty were arm rest have plug in for phone. Wi fi was confusing to login. Room was cleaned every day but no shampoo or extra soap was given after I ran out 2 times. Stayed 5 days. Very disappointing.
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October 2022 by Latoya Knight
I was here last week on business from New Jersey. Best stay I've experienced in quite some time. The staff was very accommodating. The room was everything that I had expected to be, fresh sheets and pillows. The best part was that it was so quiet.. No ruckus or anything, just peaceful relaxation and sleep.. I highly recommend staying here if you're ever in the area
