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October 2024 by Jeanita Simon
Very rude downright hateful customer service. They're highly disrespectful inconsiderate and unprofessional.tget even answer phones like they're being out out and on a hurry
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October 2024 by JoyceAnn Chatfield
I have to say that Hendrick Med Supply is definitely better than choice Med Supply!! but I am upset because I got a new CPAP last week and I have not been able to use it because of air leakage. they tell me I have to play with the water tank every night before I go to sleep to get it to work correctly. ? it should work correctly without having to rearrange the equipment. Take the tank out. put the tank in. take the tank out. put it in again. Doesn’t that mean that there is something wrong with it? OK otherwise once again I really like the people. Sierra is helpful. Brian is helpful.
Nice people that work upfront. they’re always polite when I call.
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September 2024 by philipw62
I have read the horror stories, but I want to give a glowing report. My wife has to be on oxygen 24/7. This was all new to us. The store pulled the necessary equipment together just as soon as my wife completed her walking oxygen depletion test. It was delivered, set up and explained within fifteen hours. Our tech is a young man named Chris. He is very knowledgeable and personable. I had another question today and Chris showed up to help solve our question. I can’t say enough good things about Chris and Hendrick Medical Supply. They will always furnish our medical supply needs.
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September 2024 by Keyli Turner
Pathetic. I had three prescriptions here over 5 months ago. I called many times over 3 months and they kept saying “we’ll call you when it’s ready. You dont need to call”. They weren’t rude, but were dismissive.
I never got the things I needed. I gave up with this place.
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August 2024 by D Sanders
What is the deal with your phone's they never work and it's been going on for awhile so it seems you should have them fixed by now
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July 2024 by Merrifae Rusk
I guess this place makes plenty of money without my business. My doctor sent a prescription/orders for some DME but I have not heard from anyone about getting it despite my calling 2 weeks ago to find out my info was lost. I had my doctor resend it and was told her nurse talked to someone at Hendrick Medical Supply. I even sent an email to patient relations because no one ever answers the phone or returns messages. I'm already unimpressed with anything with the Hendrick name on it as they provided incompetent care to my mother in 2021 that resulted in her death. I'll be taking my business elsewhere.
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April 2024 by Leyton Leslie
Cpap mask broke so I needed a new one asap, checked their website which said they sell cpap masks, get to the store and there are no cpap masks and the cashier says cpap materials can’t be sold without prescription (COMPLETELY false I’ve bought multiple materials from cvs)
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November 2023 by TuberJ07
My first CPAP experience was great. Got the machine quickly and received reminders about replenishing supplies (filters, mask, tubing, etc.) However, five years later and since I've been on my new machine, I have received zero reminders. I went in to the office in person and got supplies (waited forever) and was assured that I would start getting the auto-remind phone calls again. Never happened. I went in again on October 3rd and there was one lady working out front...she was delightful and was willing to help. She updated my information and asked if I needed supplies, which I did. However, since she was the only one there, she asked if it would be okay to ship it. I said yes. Now it's been nearly a month and still no supplies. TERRIBLE!!! Follow up: Here it is 22 days since I met with them...when I call, I only get voicemail. 2 calls later, still haven't received supplies or a call back. Beyond ridiculous. Makes one wonder what would be happening if I had a medically fragile situation....would I get sick? Die? What's their responsibility here?
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October 2023 by Annabel Aguilar
Now I understand the low ratings ..I should have seen them before I used them...I will never recommend this business to any one..wish I could lower rating, ut would be a negative...and the employees are so uncompassionate, kmon Hendricks step up your game
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June 2023 by Missy Woods
The new office need to work on their timing and how they handle everything in general
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April 2023 by Lewi
Been waiting forever just to get an appointment. Unbelievable
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January 2021 by B B
They were very helpful and knowledgeable with the medical supplies and equipment I needed. They also knew what I needed to do regarding anything with my insurance.
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January 2021 by Aaron Cook
same guys
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January 2021 by Paul Brown
Hendrick Medical Supply has no customer support at all. I have attempted to buy products from them, and forced to wait in line for long periods just to find out they had not followed through on my previous visit. Terrible!
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January 2021 by Rose Moorman Austin
Malcom and Rueben just set up all equipment for my husband’s hospice. They were awesome. I recommend them to everyone. God’s angels at work
