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March 2024 by Vicky Rodgers
Love that place friendly people and great service
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March 2024 by Claudia Williams
Customer service is awesome and very helpful. Go out of there way to make sure all your questions are answered
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February 2024 by Marie M
I dont understand what happened in the new year but I have never had an issue picking up my son's medication before just like I have every month before, same medication, same insurance as always but I went to pick up his meds and after waiting an hour in line they said he had no insurance at all in thier system even though I know 100% he has the same coverage. I called his insurance provider and they verified he had insurance they even called the pharmacy to tell them he had insurance and give the info. My insurance provider said that HEB switched systems or something so that it is a problem on their end. She was able to get his prescription filled and I called to see if they had it and they did have it. I was not able to get his meds right away so I called the day before I was gonna pick it up to see if they still had it and if I could pick it up on the next day and they said yes it would be available. I drive to heb wait in line for another hour when they tell me they don't have his medication and they sent it back. I spoke with the supervisor and she was very rude and told me they could fill it but I need to get back in line and wait another 45 minutes or how ever many cars were in line at the time. I tried explaining to her the issue that I've been having with getting his meds filled and she just did not care, she cut me off and walked away.
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January 2024 by Brittany Ehrke
I’ve used HEB pharmacy for decades, but they’ve lost my business as of tonight. Although my insurance is accepted by HEB, the pharmacy says my plan is invalid. No other provider, including other pharmacies in town, have had issues. My insurance company has repeatedly told me the error is with the pharmacy, but when I pointed this out to the rep, she just shrugged and then told me it would be $360 for meds to help my kid breathe.
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December 2023 by Cheri Marderosian
HEB staff is good about getting you in and out! Always 2 cashiers inside and 1 at the window.
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December 2023 by Brian Nichols (Buffalo)
Horrible service! Especially if you take any kind of prescription narcotics. They won't fill them until after 11am on the due date and then are ready at about 3pm. If you take meds three times a day you will miss your first two doses of the day bc of them treating you like less than the rest of the customers.
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October 2023 by Victor Bruns
When will HEB correct the serviceability at the very busy pharmacy. The lack of check out lines or employees causes daily lengthy lines outside and inside the store. This has been going on for over a year. It would be awesome to renovate for additional check out lines and reasonable amount of staff on hand.
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September 2023 by TornadoDave
I was trying to return some insulin pen needles. The package had not been opened but they wouldn't take them back because it had been more than 2 days since I had purchased them. I needed my money back but that didn't work. I guess HEB doesn't want to lose our on any profit.
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August 2023 by Billy Teague
Absolutely the worst and most expensive thieves in town. Learn to do your job before you get there in the morning
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August 2023 by Lisia Ross
Very informative
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August 2023 by J C
always helpful super busy at certain times
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August 2023 by Serenity
Better than the local Walmarts!! Need more HEB all over Texas
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August 2023 by Brent Walker
Called todayb8/21/2023 @ 1:45 om and spike with Kayla S. She answered then hung up on my while placing me on hold. I called back and asked about my meds and I guess she is not having a great day cause she began to get rude then place me on hold for 10 minutes. I will be moving my meds elsewhere. Thank you Kayla S.for the great work NOT.
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July 2023 by Kathy S.
Just.... Gross. From the trash in the shopping carts to the filthy concrete floor to the rotten produce and stinky fish department. Just... avoid.
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May 2023 by Josh Miller
Horrible wait times!....not this time in drive through but EVERY TIME!.... I don't know if it's utter incompetence or a new employee but something definitely needs to change!
