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August 2024 by Debbie Van Pelt
This Fedex location is the worst in the area. It's a shipment site for Big Spring deliveries. Four times I have needed to sign for a package and it's reported that no one was home. Yet I have my daughter waiting in the driveway. I try to get help with the situation and I get no where. Twice it was Thousand dollars of medications. Yet if it is delivered from Lubbock or Midland I don't have any problems receiving my packages. They don't seem to care.
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April 2024 by Taylor Kelley
I received 4 boxes today. Which i understand were heavy boxes however im glad it wasn’t raining today as instead of walking 6 more feet to my front porch that’s covered my boxes were left propped up against my garage covering my house number. This is beyond unacceptable. My boxes could have been easily stolen or rained on.
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November 2023 by ROB LEITER
We have a note asking nicely not to leave packages outside our business to help keep theft down but they leave our packages under the note. we also can't get our packages picked up when we schedule it. we called customer service but I don't expect anything to change.
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September 2023 by Mike Wilton
Great service!
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September 2023 by Shannon Aguirre
Terrible. I drove to this location to retrieve a package that fedex says they attempted to deliver to my home (a lie since I have security cameras to prove they never even drove into my neighborhood.) The sign on the door along with the information on the website states they close Saturday at 3pm. I arrived at 1:20pm and the doors were locked. Tried calling and it’s the automated system and I’ve been on hold for 17 minutes. A guy from the back parking lot drives by, then sees my vehicle and backs up. He drives up to my car and rolls down his window and says “I’m going to lunch, I’ll be back.” This is confusing to me because I a hadn’t seen him until now, nor doI know who he is because he didn’t introduce himself as an employee. I’m frustrated but obviously I just want my package.. so I ask him “What time are you coming back?” He says “at 2.” So, now I have to wait until this guy gets back from lunch to assist me. I fully understand and respect that people need a lunch hour/breaks, etc.. however there is not a sign stating that they close for lunch. This is very unprofessional and I will also be reporting these issues to corporate. I recommend anyone with issues to do the same. I’m not blaming anyone in particular, however this location obviously has several issues and that is a management problem in my experience.
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April 2023 by Jeff Damm
This place is trash. I showed up at 9 AM when they open at eight and there was already somebody else there trying to get in to get their packages and the guy open the door at 9 AM with his hair. All messed up looking like he just woke up and tried to tell me he was unloading a plane, then when I got my package she said there was a problem with it and my package was empty and it came from Fort Worth to Abilene and I have a hard time believing that all the packages that people in Fort Worth have moving around. Mine was the one with the tape off one side. I hope the manager responds to this review!
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August 2022 by Carolyn Snell-Wellborn
Informative, hopefully helpful
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August 2022 by J B
Great service
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July 2022 by Steve Durgin
I visit almost every day to pick up packages from my company, and the employees are professional, courteous, and friendly almost like a cult.....JK, but seriously a great place for making copies, printing from your thumb drive (all self-serve) getting big prints made from your photos. I've seen large print jobs handled here too
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May 2022 by Nzyoki Mulovi
The location is great however the rude manager on duty refused to accept my FedEx ground package with a prepaid label on 13/05/2022 forcing me to drive to a location almost 7 miles away. I find this strange because I have dropped ground packages at similar FedEx locations for six years now without any challenges. This needs to be addressed.
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March 2022 by Michael Ramos
This place always provides great service and the employees are the best
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November 2021 by Betty Sims
Worried about my package I sent off on the 12th.
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August 2021 by Hunter P
They take to long
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July 2021 by John Burgess
Kristina went above and beyond to help me!! Great and friendly service!!
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July 2021 by Patricia Bennett
Needed to pave parking lot and service was slow and very expensive
