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October 2020 by Tonya Jones
Worst Customer Service Ever. I had to call 3 different times to cancel our service. Was transferred to different areas and hung up on. Finally on the 3rd call I explained to the guy that I just wanted to cancel my service not be transferred to someone else. He proceeded to do what I asked and after he got done reading the disclosure they have to read, he just hung up on me. Do not recommend for this reason. I will never use them again.
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July 2019 by Lisa Redgrave
From the first phone call, everyone was very professional and helpful. The supervisor gave me several free additions and we set an appt. for the installer to come to the house. The installer further told me that the free stuff comes out of a fund and when I reached the maximum I would have to pay for additional equipment. This should have been disclosed up front as I was very surprised that I need the write a check. The system is in place and so far no problems. l
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May 2019 by Michele Connor
We are very pleased with Tech Nate, who installed our system. It was great to have an opportunity to actually 'choose' what went into our ADT package so that we could customize it for our needs. Nate was wonderful...professional, knowledgeable, and respectful of our home. The suggestions that he did make in regards to what equipment we got, was thoroughly explained and detailed as to why he believed various items were necessary. There was no 'high pressure' from him, in regards to getting ADT or not...he left the decision completely to us. Nate was very careful in installing all of our items, including his gingerly moving a porcelain doll that I had on a stand, so that he could better access one of our windows.
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March 2019 by Audrey Darby
The technician showed up on time and was very pleasant. She was very informative on all of the equipment that you offer. I love how easy it is to set and unset the alarms. And I love how I can view the clips from from the app on my phone.
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January 2019 by Molly Holgate
My experience was excellent. Ease and neatness if installation was amazing. Our installer, Justin, was wonderful. He spent extra time helping us due to cell reception issues. Great explanations and very friendly and helpful. Would highly recommend ADT and Justin. He was THE BEST!!
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November 2018 by Julie Lane
Positive experience except for when I first called. I spoke with Alex and he was a fast talker and felt kind of a buyers remorse when I hung up as if I was swindled. He also told me my credit card WOULD NOT BE CHARGED however it was about an hour after we hung up. And that is correct from what I was told when I called back to ADT. The installation techs were awesome! Thank you Glen and Matt!
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September 2018 by Corey Houston
Mike the replacement installer was much more experienced than Hortalito. Mike fixed the shoddy work Hortalito did and the alarm was functional, however Mike still could not finish on the day he came out because he said he still has to do more work to make everything functional. Hortalito was at my house 9 hours and Mike was there 2.5. Mike is coming back next week to finish.
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August 2018 by Sherry Hart
Technician was prompt, helpful and thoroughly explained every question and helpful with getting just what I wanted in my home. He went about installing my new system and explained each item to me about what and where he installed equipment and what it did in that room. Most impressed with his knowledge.
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August 2018 by Liz Sampson
I actually appreciate the way my installation was conducted. All my questions and concerns were totally satisfied. I feel I was given all options and was able to make a decision based on my personal needs.. I was able to make a sound decision based
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February 2018 by Phillip Muniz
The installation technician was very know legible of the equipment & installation practices. He was very informative & provided clear instructions on use of equipment.. Knowledgeable Tech..
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December 2017 by Dave Kim
The technician was very helpful, very knowledgeable, very skillful, and very respectful of our wishes. The installation was performed with perfectionistic attention to detail. He went out of his way to ensure that we understood the system and how to operate it. When he encountered unresolvable difficulties with our telephone system he was very generous with his time and with the solutions he proposed to work around the problem. Although we ended up paying a lot more than we intended to because of the technical problem he encountered, we are very pleased with the system and with the service he provided.
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October 2017 by Russell Wong
I have nothing bad to say about my experience. Everything from the first initial phone call to the installation was perfect. The technician Kevin Barnes is a wonderful asset to your company!! He took the time to explain every question we had and worked with us to get to where we needed to be to have the system installed. He was amazing! I would recommend ADT to all my family members and my friends and neighbors. I am very satisfied with the whole process.
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October 2017 by Gary Park
Terrible horrible. Didn't do anything
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August 2017 by Otto McClure
Technician was friendly and knowledgeable. Installation was fairly quick. He did a good job insuring that all avenues of security were addressed. The only thing is that you don't expect the cost to add up as quickly as I thought it would. Even after a large discount. Overall I'm pleased with the service I received and the equipment that protects my house and my family.
