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September 2023 by MarioDidIt
Nice selection but the staff can easily make you feel uncomfortable because they tend to linger.I’m assuming it could be commission based work for them but even then some were way friendly than others.
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September 2023 by nathan baggett
No one spoke to me, or waited on me. Found my size boots but there were only 4 or 5 pair to choose from in size 14. Not impressed
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August 2023 by Nancy Escobar
Good selection, staff is helpful. Cashier did not apply the sales price of my shirts at checkout, so if something is on sale be sure and bring it to their attention. I could have saved $20 if I’d been paying attention.
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August 2023 by Nicole
There boot selection is great to look at but the font have many sizes in the ones displayed.
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July 2023 by Rob B
This review is aimed at the customer service in the store. As far as products go, Cavenders is great.I really don’t know where to begin or how to begin, but the customer service here is terrible. Piss poor attitudes a lot of times, have had people that are rude and look like they’re miserable being there, and have had people argue about whose commission is what right in front of me on multiple occasions.I’d give myself the commission if I could because the bickering among some of the drama filled employees is insane.My wife was holding my 6 month old son and her purse accidentally knocked a small pair of boots over. Three employees sat there and looked at her like she was the biggest inconvenience in the world and didn’t stoop to help. I’ve worked retail and get certain customers being a pain, but it’s irritating to walk into a store that in some way represents Texas values and a way of life founded on being a decent person with some sort of manners, and no one cares about anything except their commission.Granted, I’ve had some awesome people who are super helpful and a pleasure to be around. They don’t seem to stay long. The drama filled ones seem to stay the longest.If boot barn gets good employees, well, I think you’ll have to reconsider many things related to how y’all treat customers. Shoot, for 80 dollar shirts, 60 dollar belts, 60 dollar jeans, 250 dollar boots, and a 10 dollar air freshener, I would hope customer service would be good. Such a shame.
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July 2023 by bakuto
From the moment my family walked in, we received a warm welcome from various employees. When I made it to the work boot area, I was greeted by Aaron. I told him what I was looking for, and he found me the perfect Justin boots in tecord time! I will definitely be returning for my family's boot needs.
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May 2023 by Sabrina M (TX Google Local Guide)
My husband bought some beautiful shoes and shirts and pants the customer service here is five star
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May 2023 by Adam T.
Excellent experience. Came in for a pair of work boots. Immediately greeted at entry and offered assistance. Wide selection of boots, apparel, and more. Young attendant went out of his way to help find a good size. Chose some fine Thorogoods. Made/sourced in the US. Buy local!
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April 2023 by Jamaica Gonzales
Staff watched and followed me the entire time! I was looking for some cute boots for a weekend outfit and didn't enjoy this shopping venture. Felt like a pretty woman experience. I had LOTS to spend too! Their loss!
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April 2023 by Adan Garcia
It was a good experience, its employees are very helpful and friendly. I recommend this place to buy boots and denim clothes.
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March 2023 by Kris Kerr
Went to Cavender’s today in Abilene, TX to get my first pair of boots. Sonny was amazing and incredibly informative!! He educated me AND my family who have been wearing boots for years. I absolutely LOVE my new boots and I will be coming back when I need more. Thank you, Sonny!!!! ???
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March 2023 by Tim Collier
I've seen a lot of posts talking about how the young employees just stand around chatting with each other and being of little to no help, and I completely agree. I've been in that Cavender's numerous times and experienced the same thing. Apparently our younger generation doesn't understand what customer service is. However, I was in there yesterday and was met by a gentleman named Sonny. He greeted me, helped me find the right boots and was very friendly the whole time he was helping me. My advice to anyone going to Cavender's in Abilene is to ask for Sonny. If he isn't there, then go back another time when he is. I give Sonny 5 stars, but the rest of the store gets 1 star. Sonny...keep casting the right shadow, and hopefully the others will follow.
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February 2023 by Lori Staggs
Once again greatly disappointed with Cavender's. Last year we went in to get my husband boots for our daughters wedding and received no service. So, last night he had to replace his boots for work and we decided we would give them one more chance. I have to say nothing had changed except maybe a couple of new faces. We were there for almost an hour and even tried to get help but everyone was far to busy. A few were working but everyone else was to busy chatting it up with each other. These young people need to be taught the art of service because what they are doing is running your business down. They are all "cute" but cute doesn't pay the bills. Get someone in there who knows how to work. 2 or 3 pulling clothes, 2 holding the counter down, 1 sweeping & 1 back at the streamer. Oh, let's not forget the young man who was chatting up the young ladies holding down the counter. Last year we went to another western wear store and we are going back there today. We will not be back at Cavender's nor will I ever tell any to go to your store. I wish I could be giving a good review but this was a terrible experience. I even hate having to give 1 star.
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February 2023 by Sean Glover
I bought my first pair of Tony Lama Twisted X boots the other day. What clinched the deal was expert advice from Sonny, who's been in the boot trade 55 years. Lovely man and easily the best salesman I've ever met.
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February 2023 by Corey Sharp
Every pair I've gotten here the past 10 years have been flawless. My Larry mayhans I bought in 2014 lasted forever. They rest in peace finally. My ariat work boots have made it through 2 years of service plumbing. My latest purchase are ariat bantamweights, Light as my shoes but way more comfortable. The color combination stands out from the crowd. Top notch quality from this store.
