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October 2023 by Lynn Woodard
I have always had great service from Ferrellgas. My tank has never been empty and rarely do I have to call for service. I love the budget billing too!
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October 2023 by Don Sargent
Ferrell gas delivered propane promptly after request was made, much better than our previous provider. Nice job!
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March 2023 by Tracy Voyles
We ran out of propane because of a faulty gauge. They said it would be ten days to fill us up again unless we paid an extra $200. We immediately switched to another propane company and they can switch out the tanks in two days for half the rental price. Also, getting an actual human to talk to at Ferrell is near impossible.
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February 2022 by Adam Glass
Zero stars. This place is terrible. Pay for gas and wait six weeks still waiting. Gas about to run out. Children in home. Theres a special place in hell for people like these that run this company
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February 2022 by James Davis
Horrible service. Expect at least 2 weeks on a tank fill with no option for expedited service.
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February 2022 by Leanne Daugherty
Called Lindsey Propane over a week ago. Told me my delivery would be here between Thursday and the following Wednesday. It is now Saturday morning and no delivery. Now I have no heat in my home and I have three small kids and it is 15° outside. Of course the offices are closed so I had to call the emergency number asking where my propane is at and the gentleman that answered was NOT helpful. Told me my propane would actually be delivered sometime between now and next Wednesday so now I have waited TWO WEEKS for propane!! This place is AWFUL.
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February 2022 by Denver Johnson
Ordered gas 2 Thursday’s ago and was told they would be here the following Wednesday. Here it is the Saturday after and still no propane and we now have ran out. We have 3 kids from 8 months to 4 years old and already paid them 600 dollars just for them to tell us oh well it will now be next Wednesday before they can come. Terrible service!
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February 2022 by Denver Johnson
Ordered gas 2 Thursday’s ago and was told they would be here the following Wednesday. Here it is the Saturday after and still no propane and we now have ran out. We have 3 kids from 8 months to 4 years old and already paid them 600 dollars just for them to tell us oh well it will now be next Wednesday before they can come. Terrible service
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January 2022 by Lisa Sullivan
Heads up to anyone considering being a new customer: Don’t waste your time with this company if you need propane simply for back-up emergency use. This company only wants to deal with customers who consistently use larger quantities of propane and will not serve customers who will only need propane for “a catastrophe.”
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January 2022 by nick edwards
Have been trying to get a tank installed for 5 months from this outfit. Absolutely zero communication and "want" to serve their potential customers.
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December 2021 by mom of three great kids
These people are a pleasure to deal with. They are always here to fill up our tank within 3 days of calling for a fill up. They have very reasonable prices if you own your tank as well!! Great people!!
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December 2021 by rich bryce
At least they answer the phone every 5 calls. Terrible customer service long before they ever get around to selling ypu anything. Two emails, three of five phone calls (answered) and two promises to call back for scheduling. No call, never scheduled zero replies to emails.
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December 2021 by John Johnson
I have been a customer for 13 years and the service and prices for the LP gas and tank rental was fair during that time. The business was locally owned when I signed up for service, but is now owned by Ferrill gas. I just received my bill which indicated that my tank rental was increased from $40/year to $150/year (with no advance notice!). This is an excessive charge and I will be looking for another supplier when I use up the gas in the tank. Note...I would have given this review only one star except the remaining Lindsey office workers are still answering the phone and are sympathetic and try to be helpful. I'll miss them...
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December 2021 by Chris Brown
Have called over 20 times during a week of very low temperatures and snow and there is no voicemail or emergency number. Left a email message on the website and no response. In the meantime, our tank has gone from 20% to 2%. In addition, I spoke to the owner over a year ago about a minor leak in the tank and still no repair. I normally don't leave public bad reviews but this demanded it. Hope it helps others avoid the same experience.
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December 2020 by V P
We simply requested an inspection so we could get a propane tank from them so we could move into our new house. They promised someone would call us back to schedule. No one ever called. So we called back, complained and promised again someone would be in touch "today". Nope, called again to try to get someone scheduled and was told they have it scheduled for Oct 8th....and asked if they would move that date up since we are waiting to MOVE IN. She told me someone would call me that day, and yet again, no call from them. I don't understand how a company can care so little about a potential customer. It is baffling how slack this company is to return calls and why can't the customer service team schedule an inspection? Why am I told a tech will call me to schedule and yet no one ever calls? Then suddenly it's scheduled without letting me know! I have to drive over 3 hours to get there to meet with tech and there's no guarantee anyone will even be there. There's no excuse for how poorly this company is operating.
