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March 2024 by Bryan Shetley
By far, this is the slowest valvoline ive ever been to. Plenty of people... just not any working??
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March 2024 by Summer Way
I usually go to the Gallatin location but I was in the area today and was due for an oil change. When I arrived there were cars lined up to the road but I thought not a problem, typically the lines move quickly however that was not the case. I sat in line for 1 to 1 1/2 hours waiting and still never got in before deciding to leave, as did a few cars ahead of me. The car that was in the bay when I arrived was still there when I left well over an hour later. The technicians were bouncing between both bays, so not sure if they’re just understaffed or always this slow, but would not recommend. Gallatin is the better location
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March 2024 by Craig Mitchell
They tear up more than they fix just changing oil. I wouldn't let them touch your vehicle. Clipped the fuel line and left the road shield off the car. Bunch of idiots.
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March 2024 by Charles Hamblin
Last time i waited 1-1/2 hrs this time 2 cars no problem then they switched lanes because of a upsale service for rotation of tires they wanted to move the line around when I was next and already waited 30 mins. I don’t plan on coming back my time is valuable as well especially after waiting my turn.
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March 2024 by VICKIE HANNER
I cannot believe the fantastic service we received tonight at this location! Jackson truly went above and beyond to make our service great. We will definitely be back and I can confidently recommend family and friends thanks to Jackson. AMAZING!
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February 2024 by LaRhonda Young
This locations definitely needs help. I have been in this line for over two hours. It is definitely ridiculous then to say you get an oil change in 15 minutes. Not at this one.
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February 2024 by Christina Weems
Kind and attentive employees, but slow service maybe just the day we were there
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January 2024 by Tracy Smith
Jackson Cobb was a tremendous help! He was very informative, friendly, polite and he really went above and beyond expectations! I was thoroughly impressed! I will recommend to everyone i know to go to Valvoline in White House so they have a chance to see what real customer service looks like. That guy deserves a raise!
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December 2023 by David Cash
I was very impressed with the staff at Valvoline in White House, TN today. Despite them operating at 1/2 capacity due to a faulty bay door, they were friendly, welcoming, and adapted to the situation. They saved customers time by completing the initial inspection and fluid checks outside, then completing the service once in the bay. Despite some customers expressing their displeasure with the extra wait, the staff remained positive and upbeat. They communicated well through every step of the service. Best oil change experience I have had, hands down. I highly recommend this shop.
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December 2023 by TheMoore14
I always get my oil changed at valvoline but this was my first time at the white house location and it’s the best experience I’ve had. Very thorough and good work.
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October 2023 by madilyn jade
as a woman, i’m always looked down upon at other auto services, but not here!! they always patiently answer my questions and talk me through what is most cost-efficient and what is ACTUALLY needed for my car, without charging me ridiculous amounts every time. these guys know what they’re talking about and always treat me with such kindness. thank you!!!!Services: Air & cabin filter replacement
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October 2023 by Ashley Carlisle
Great experience at Valvoline today! Jackson was amazing and really helpful since my oil pressure light had come on instead of my oil change light! They took a look to see if there were any obvious issues and guided me on some next steps since I didn’t actually need my oil changed! 10/10 recommend this location for their friendliness and customer service.
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September 2023 by Grace Sandidge
Amazing experience today at Valvoline in White House. Kayla and Brandon were the ones who helped me but they were both super helpful, informative, and made sure my experience was amazing! I super appreciate it and also love the fact that I save money coming here by getting my cabin air filter changed.Again can't stress enough by saying thanks to Kayla, Brandon, and team :)
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August 2023 by Bob Wolf
Went in for a oil change only to have them strip the drain plug. Then they tell me that it was loose and spinning freely when I arrived. I asked if that was the case why would you have proceeded with the service without telling me there was a problem. Also how was it full of oil if it was loose and spinning freely. Was told I would need to call customer service which I did. The following afternoon received a call from customer service with the manager on the line. At which time he offered to repair it at their facility at no charge. Which is all I asked for the day of the incident and was told they couldn’t do. I had already had it towed to discount tire in rivergate to have it repaired at a cost of $490. I requested to be reimbursed. Was told by manager they couldn’t do that. Requested an area manager contact me was told that area managers do not contact customers. Definitely would not recommend
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August 2023 by Michael Anthony
I was heading out on a trip back home (4-5 hour drive) and decided to stop by this Valvoline shop for a quick oil change before hitting the road. I was blown away by the customer service, professionalism, and communication these guys showed. When I left I felt like my vehicle was in tip-top shape for the ride. If I lived in the area, I’d be a regular customer there for sure.