8:30AM - 7PM
1100 N State of Franklin Rd, Johnson City“I have had a few experiences where I have had to ask for assistance in getting packaged delivered. Usually because shippers put incorrect information or system error. Every time I have needed help from either the counter personnel or carriers they have always gone above and beyond. I appreciate that. Given the crazy amount of mail processed daily I am amazed at the average delivery time.”
“Window service is quick. David was working today and he was very efficient, pleasant with the kids and patient with me not knowing what forms to fill out. The parking lot is one way in and then another way out. There is an "old flag" drop in the parking lot, which is really a nice thing to have. They do have mailing supplies and a selection of cards in the lobby if you need to send off a package or birthday card!”
8:30AM - 4:45PM
201 N Main Ave, Erwin“Appalachian trail hiker and had a great experience shipping a box down the trail. Knowledgeable and saved me some money with her shipping recommendation. Southern hospitality!”
“Horrible customer service! 1. Put in hold mail request for a 10 day vacation ..no mail was held! My mail box was stuffed when we came home. 2. Rather then bring a small package to my door, the carrier shoved it into the lock box, with all my mail, clogging the lock mechanism and making it impossible to open the door. When I called, during normal working hours, there was nobody to take the call. We got our maintenance guy to help with his tools to get it open as the package inside was a gift that needed to be given that day!”
“Never had any problems here. They are always helpful and polite. I am a veteran and I think there po. Box's are priced a little too high. No veterans discount.”