-
April 2024 by Juleta R.
The absolute worse CVS I have ever dealt with. Prescription called in at 9:00 am to pharmacist, not left on voicemail. Husband arrived at 6:00 pm to pick up and told they had not prescriptions. I called back once he got home and they told me " we have the prescriptions but they are not ready". Why the hell didn't they just say that when he was there so he could avoid a trip back. After complaining the prepackaged prescriptions were ready in 20 minutes but we had to drive back to the pharmacy who can't after confirming that they had received 4 prescriptions only had 3 ready. The fourth took another 24 hours to prepare.
-
March 2024 by Tristan B.
Great store! Good place to visit and shop. Love the lead tech at the pharmacy! Always helpful. Manager is really nice also up front.
-
February 2024 by Morgan Cain
Always so rude when I call about a prescription update or question. Ready to switch pharmacies.
-
February 2024 by rudder727
Avoid this pharmacy. Doctor sent i a prescription for cough syrup. CVS refuses (or can’t) fill it. They refuse to give me a reason only saying that they will just never fill it. I think the pharmacist must have been busted and not allowed to touch certain drugs. But currently moving all my prescriptions to another pharmacy because who knows what else they won’t fill.
-
February 2024 by Joy Edmond
Always great experience
-
December 2023 by Ryan
Common medication back ordered for months, when multiple other pharmacies have it in stock. When you call you are forced to use the automated answering system that makes it extremely difficult to reach an actual person.
-
October 2023 by Mike B
Chillin in line at the drive through currently. 5 Cars ahead of me at the moment. I’ve been sitting here patiently for 15 minutes. SO SLOWWWWWWWW!
-
October 2023 by Katy C.
If you need a prescription in less than a week, look elsewhere. For chronic issues such as hypothyroidism it may that a week. For my son with an ear infection, two days.
-
September 2023 by Walker
Just got a flu shot here. They gave me free candy when I left and the people were sweet :)
-
September 2023 by Ryan Scot
It seems like all these pharmacies are dropping the ball. I get a message last night from CVS, that 2 of my rxs will be ready by 11am today. I drive all the way out there at 11:15... only for them to say it will be another hour. I am done with CVS and Kroger. I got an email that Amazon mails out rxs... I am going to see if their service works better.
-
September 2023 by Matt
Can we take down the walk in clinic sign? It's false advertising. I walked in but was told that you are appointment only at your minute clinic.
-
September 2023 by Casey Sulak
Sorry CVS, I used to shop from you, but not really anymore. You want to know why, because you, like Target, are now woke and that is all I have to say
-
September 2023 by Jericho M.
HORRIBLE. Zero customer service. Do NOT fill your prescriptions here. This is hands down the worst CVS pharmacy experience I have ever experienced.
-
August 2023 by April D.
This rating is aimed at CVS corporate, and is NOT a reflection on the local pharmacy team who is stretched beyond their capacity to serve the volume of business, yet ill-supported by the corporation who profits from their labor. Per CVS annual 2022 report (link below) pharmacy profits are up $6,500,000,000 over the $106,600,000,000 billion in top-line pharmacy revenue from 2022. The dispense rate increased to 87.4% from 86.8%, storefront is busier, even with this increase in profit and demand, your stores remain poorly staffed without any cap on the volume of prescriptions CVS in accepting in FULL awareness of the challenged bandwidth of your teams. Result: increased exposure to customers who are taking their frustrations out on your team and terrible customer experiences on-loop. The CVS CEO, Karen Lynch, made $21,300,000 Million in 2022; That's only ONE executive salary. Even more frustrating is the known disparity between the access your executives have to support needed to fulfill their responsibilities while your customer-facing pharmacy teams are struggling without any support, yet they are responsible for collecting your revenue in- hand. What does an unsupported team look like? The nature of my prescription and the on-going chaos within that drug niche have already made things difficult for patients and customers to manage their medication. While also working, I spent 3 hours combined on hold on a line that could not and would not be answered (unbeknownst to me) because there is only ONE pharmacist who is able to accept calls. As a result, I missed a meeting, my work disrupted, ultimately I had to physically drive there after failure to connect. Even more time was lost submitting an escalation ticket that also would go no-where because your central customer service rep calls the same line your customers do! Nonsensical. When I arrived, there was a very long line inside, a line in the drive through, no bandwidth to answer phones (what about disabled people who don't have the ability to drive there to solve their problem in person?), There was NO leader to be seen helping lift this weight alongside this team. The icing on this chaos? the over-worked pharmacist was interviewing for open roles ON HIS LUNCH BREAK. FOR SHAME CVS. I know what is happening in the labor market and I know its an excuse. I'm able to respect your staff as a result despite my valid anger. Your customer facing employees are in the line of fire regularly, fielding unintended abuse by justifiably angry customers who don't understand that your employees are not culpable for their predicament. CVS is profiting yet wants the consumer to just accept "we're short staffed" No, you're not short staffed: with GREED and ENTITLEMENT you accept volume you KNOW you cannot serve with the capacity of your current team, perhaps you're also not paying enough or possibly since all the other local pharmacies are struggling just the same, CVS is aware that there isn't anywhere to shift my business that can do better. This low bar is ok, and there is no urgency to resolve because there is no seeming risk? All of the burden, inconvenience, cost and frustration is being passed on to your employees and your customers, while your executives enjoy their millions and the company its big boost in profits. Insultingly, you continue to cram the 'short-staffed' narrative down consumer's throats because we're STILL tolerating it, so why not? Data shows clearly that your business has increased as has your profit but your urgency to improve your services to those who drive your revenue has eroded to the equivalence of abhorrent. It has been three years since lockdowns, consumers have had it. CVS' failure to adequately equip their local teams with the help that is needed to support a positive employee and customer experience translates to exploitation of both parties while your profits grow. What are you going to do about it?
-
August 2023 by Christie Shisler
This has to be the slowest pharmacy in the area. It takes an average of 24-48 hours to get a prescription filled, which is quite a wait period for antibiotics. Not only that they were negligent with insurance, had some weird insurance ive never heard of on file even though I’ve used them previously with my insurance and were attempting to charge over $80 for a generic prescription. When I stated that I had insurance and questioned if that was right the woman said “well some insurance companies don’t cover very much” A good pharmacist/tech would of seen that price as a red flag and inquired about insurance instead of waiting for the patient to argue it? Very lazy employees here, it’s blatantly obvious that they do not care about their jobs or providing good service to patients.