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October 2020 by Christa C.
Great store and excellent pharmacy. I wouldn't go anywhere else. I get treated like a person, not a number. It feels like a small town pharmacy. Someone is always willing to help. I give this store 5 stars, ALL of the time!
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March 2020 by Cindy Elliott Broadbent
It's a nightmare trying to get through to speak to someone in the Pharmacy. I've been trying for over 2 hours and keep getting disconnected after being on hold for 30 min, then 15 min. Can't get through to the store manager either. Terrible.
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November 2019 by Lyn Copeland
I had ran an errand, on a Saturday. Besides the people in the pharmacy, I counted 3 other employees. I can only say kind words about the two women I encountered.
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September 2019 by Brandon S. Roberts
I dropped off some prescriptions for my grandfather around 5:45 and was told they would be ready in 15-20 minutes. So left to get gas and a bite to eat then came back and the pharmacy was closed. When I dropped off them the girl failed to tell me the pharmacy closed at 6:00pm. And we were on vacation headed to Kentucky and were not able to get his meds.
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July 2019 by andres rivera
I am not here to rate this store. I'm here because i see consumers leaving negative comments due to the employees performances or You lovely people do know it is the only Walgreens for that one town, and yet most of you don't think of the amount of customers they get Day in and day out, they receive negative attitudes constantly because you PEOPLE have no heart, patience or respect for the employees or yourself. This is sad. You never know what the circumstances are. Please remember to be patient with these employees ladies and gentlemen. They don't always have a full staff. Be mindful.
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March 2019 by justess martin
Most of the pharmacy staff here is incompetent. They say they'll call you when your prescription is ready but they never do. What's the point of automatic refill if it's not ready when it's supposed to be? My doctor is always having to call in my approval for refills when authorization is required, yet their records indicate the doctor never even called! The pharmacists are rude and condescending and they seem to always have new pharmacy techs in training who don't know what they're doing. I'll be taking my business elsewhere.
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February 2019 by The White Hawk
The slowest pharmacy ever! The last 3 time we have been there which is 3 times in January, the staff was extremely rude & slow! Will be taking our service elsewhere!
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February 2019 by Sarah Kearney
I just moved from Madison to Springfield. I have always used Walgreens and had no problems. Naturally I transferred everything to Springfield. EVERY SINGLE TIME I come here the wait just to pick up is ridiculous. Not only that but they gave me the wrong medication and never even apologized. I still gave them the benefit of the doubt and decided to try again... I am currently sitting in the Drive thru (because I have a 2 year old that I don't want to drag in) and I have already been here 10 minutes with 2 cars in front of me that haven't moved. I will definitely be changing pharmacy's.
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January 2019 by Kimberly Bradley
It's customer service especially since I went in today and discovered that Adrianna Martin was back in the Springfield, Tn, Tom Austin & Memorial Blvd location !!!! It can only get better Now!!!!!
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January 2019 by Kimberly Payne
It's customer service especially since I went in today and discovered that Adrianna Martin was back in the Springfield, Tn, Tom Austin & Memorial Blvd location !!!! It can only get better Now!!!!!
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October 2018 by Michelle Knox
Was very happy with Terri that worked in the photo department. Now it's different people all the time. I'm not happy with photo service anymore. I want to get in, and out that's it. Nothing is ever ready on time. It seems that they are always out of something. What to do now? You get used to someone then they are gone! I will be taking my service to CVS! If needed Wal-Mart as well!! They should work on getting good workers to fit the stores needs. I will also be talking with corporate after my mother, and I heard about why she is no longer their. Employees sure do gossip a lot huh??? She was great to us btw!! If we could find her in another Walgreens or where ever we would definitely give her our service a million times again!
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October 2018 by Bettye DeGeare
pricing, cleanliness, location, employees, Very nice phone calls with patient and supportive care of the elderly. understanding.
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September 2018 by stacey duncan
This is a review of several occasions. Every time the wait is longer than anywhere else I've been. The staff is rude and seems that they close early before closing time due to shortage of pharmacists. I don't go here often and actually this last time was by accident due to not changing the location with my doctor for prescription pick-up. The only reason I gave two stars is because I eventually received prescriptions.
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July 2018 by William Burnette
Excellent Photo Service and Cleanest of Stores!! Employees are friendly and eager to help!
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July 2018 by Bethany Hollingsworth
I would like to recognize that young tall African American lady in photo. I Believe she said her name was Terri. She always have a great personality, and is very nice when I visit. Sometimes she look very serious, but that seems to be someone who is focused on things I assume. She is always busy !! I know everyone have rough days, but if she is having one I can never tell. I have had complaints about other things in the store, although i don't think management seem to care. But knowing she is their I'll just ask her. I give her a five star not the store over all. They could use some personality adjustments for others, and help in the pharmacy.
