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March 2024 by Michael H.
Bad communication and customer service at Springfield, Tn Tom Austin Hwy. Location. Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-25-24 and wasn't and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of our home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan. He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife's call about getting the roofing we need to secure our home from the weather tonight.It's raining now and the shingles This is unacceptable behavior from a store Bad communication and customer service at Springfield, Tn Location.Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-24-24 and wasn't and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of my home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife's call about getting the roofing we need to secure our home from the weather tonight.It's raining now and we don't know what kind of damage our house will endure with it being no shingles for protection against the weather.This is unacceptable behavior from a store manager at any place of business. Brian Herman B.M.H. Transportation, LLC
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February 2024 by Cody Morgan
Sorry as hell can't even help when my tool got stolen out of my truck and can't even close my lowes pro membership you have to call a different company what a joke and the manager wasn't any help
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February 2024 by Robert Russell
Good selection of home building products and appliances
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February 2024 by Charles Craddock
Bought a mower a couple of years ago. I wish I hadn't. The delivery was late by weeks. The mower wasn't aligned and also had electrical issues within a month of mild use. Still dealing with issues related to it. Never buying something important from Lowe's again, especially this one.
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February 2024 by Milton Hergert
Great service and knowledgeable
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February 2024 by Roger Irvin
Helpful & very knowledgeable.
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January 2024 by William Talley
As expected.
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January 2024 by John Van Stan
Required keys to be cut. Fast, efficient polite and helpful service. Speedy checkout great staff
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January 2024 by Marie Schryver
We love LOWE'S!
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January 2024 by John Hunter
Jenna Frost&Franco were absolutely the best to deal with today on getting a washing machine.
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January 2024 by Katie Davis
My husband and I were searching for a new oven and Shawn was awesome and super helpful! Great customer service! That guy deserves a raise. Thanks, Shawn! ?
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January 2024 by Joseph Williams
Fun to walk around and look at all the junk you'll never get.
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January 2024 by Aaron Dehne
Most of the time you can find just about anything here, the plumbing needs a little bit of a makeover. Friendly employees and a safe and enjoyable place for my dog as well.
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December 2023 by Mike Clinard
They are getting better about helping shoppers But there not a good as other Lowe's
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December 2023 by Spencer G
This Lowes location needs quite a bit of help, especially in the customer service department. No check outs open other than self-checkout, and customer service desk was nonexistent during my experience. They could not get the self checkout to work, and said I would have to go to a regular cashier. When I pointed out that there were no registers open, I was told that I was out of luck today and to return when more employees were there to open a register. Joke was, I counted roughly 7 employees standing around chatting with each other. Go elsewhere.
