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February 2024 by Matthew O'Field
Rudest employees I have ever dealt with. Teach your front end to have some kind of customer service skills. This would have easily been a five star review due to store standards, but customer service will always trump store conditions. Will not be back.
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February 2024 by Cynthia Hartzell
Clean and organized store. Love that there is a Starbucks that I can order from my app. There's not a tipping option for some reason. But wonderful selection of bread and cheese. Good grocery store. Have a really good variety of most items.
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February 2024 by William Talley
Great prices using digital coupons, but everything priced high comparatively.
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February 2024 by Lisa Turner
Just had to get some groceries. No problems getting what we wanted or needed.
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January 2024 by Bob Sackett
Good Kroger, well stocked even though snow was in the forecast.
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January 2024 by l3ig Debo
Nice Kroger and well stocked on our trip.
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January 2024 by Randy Veldman
They need to destroy the self check out….the reliance on them has made the grocery store completely under staffed. But the head Hancho’s here will never figure it out and keep up with the failed business practice.
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January 2024 by Tricia meadows
Need to have more cashiers for large orders
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December 2023 by Teri Harris
If I could give a zero stars I would. I would give a negative 10. I drove for 30 minutes against time to get to the store before they closed at 10:00 p.m. I got to the door at 10 minutes till, I needed two items. just two. The person at the door refused to let me in, he let in two other people, but he refused to let me in. I begged him. all I needed were two cans of dog food but he wanted to close early so he refused me entrance. This is the norm at Kroger stores, they don't close at 10:00 they close at 9:45. You should put your truthful hours, not your wanna be hours on your website. Because if you close at 10:00 then you allow people entrance into the store until 10:00.
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November 2023 by Katy S.
the very disrespectful assistant manager was absolutely useless. due to someone messing up the schedule the deli was left with no employees. no sign, no one there saying the deli was closed. they let customers line up waiting for service and once another customer got the assistant manager. she was very disrespectful and simply turned around and walked off. someone like that should never be even an assistant manager.
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September 2023 by Angela Dean
I went in Thursday and bought over $40 in steaks. I came straight home with my groceries and froze the steaks. I took them out yesterday to thaw in the fridge, only to discover they were bad. It isn't the first time I have purchased meat there that was bad. This time it was much more of a costly pack of meat. I won't be getting anymore there, that's for sure.
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September 2023 by Stacy Pipkin
First time visiting the Springfield Kroger, most likely will be the last. Employee paid to babysit the customers doing self checkout was dismissive and rude. If Kroger can pay a boy to stand there and ignore customers, they should be paying an employee to work a checkout lane. Very bad experience and hopefully I won't need to go back.
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September 2023 by Gerald Stephens
I had my groceries delivered to my house and the driver (Dareisha) was extremely nice and very helpful .I hope she continues,to be our delivery driver.
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September 2023 by Latoyah Gates
Nathanial is great he is a cheese master and his customer service skills are amazing thanks for being so kind and knowledgeable of the different cheeses.
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August 2023 by Truman McPherson
This store is terrible. If you have complaints the managers will just give you the run around. The customer service in all departments needs to be addressed. Butt we all know that nothing will be done about it just wanted to leave a bad review so others can be warned.