Kroger Pharmacy receives mixed reviews. The pharmacy team itself is praised for providing the best service, with friendly phone calls and very nice in-person pickup. Many customers report a great experience with these pharmacists. However, there are significant complaints about operational issues. The automated phone system is described as annoying and unreliable, with prescriptions sometimes taking 24-36 hours to fill unless marked urgent. The store's self-checkout system is widely criticized as terrible and poorly designed, having replaced several working units. Some customers also express frustration with sales that require bulk purchases. While convenient for being next door to some, lines can be long and prices are noted as not much different from competitors.
I love this pharmacy. Liz is the best, and why we go here! Wonderful!
April 2023
I have always received the best service from this team. Always friendly phone calls, super nice pickup in person or at the window, and honestly I couldn't ask for a better experience with these pharmacists. Thanks so much for everything you do.
December 2022
Nice people. They are extremely busy and especially on the weekends. Great prices too!
