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December 2022 by Jennifer Dean
Most time order not correct, service is really slow and quality is poor. Need to reevaluate staff choices. Having teenagers with bad attitudes and smart mouths is bad customer service. That also do not know how to manage and count money properly.
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May 2022 by Gracie Mendenhall
First i’d like to start of by saying i don’t typically leave a review, negative or positive for any establishment. Secondly i’d like to state that i work at a local fast food restaurant in town which is why i’ve considered all aspects of the situation.On sunday May 22, 2022 i stopped at our lovely Springfield Dunkin for a coffee and a small breakfast. nothing crazy i ordered an iced coffee, a bacon avocado toast and the hash browns. As usual i was told to pull forward to wait for my food, which is totally fine i have no issue with that. I was brought my food out and what was supposed to be bacon avocado toast was just bacon and bread. I Pulled back around and explained what i had ordered and what i had received and was told to pull to the window. The girl said they didn’t have the avocado spread and i asked to have something to replace my food or a refund i didn’t care which. she said no and they don’t offer refunds. i told her i should have been informed that they didn’t have the avocado when i placed my order and she very rudely said we didn’t care enough to tell you. I said okay well i don’t want my bacon and bread and she said i had to take it. I handed it to her and drove away as she proceeded to call me inappropriate names.I called the store to speak to a manager several times and was told the manager wasn’t there. Like i said i work at a fast food establishment in town so i know a manager is always supposed to be on the job. At this point i’m not looking for my money back or for compensation of any sort, but i’d like for a manager to see this and correct the issue. Your employees are the face of your store, they should know how to be appropriate and respectful.
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May 2022 by Kevin Cosma
What has happened to Dunkin' donuts? They taste like they're frozen donuts and they're not fresh.I got one today that was jelly-filled, only one bite had jelly in it.Come on Dunkin' donuts, you can do better than this!
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April 2022 by Stacey Butler
My daughter and I got the BEST COFFEE at this location this morningBETTER THAN ANY COFFEE WE'VE HAD ALL YEAR AT ANY DUNKIN!THE CREW WORKING THERE-THANK YOU
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April 2022 by Twila Nicholson
Love the Caramel Macchiato iced. Great coffee and the service seems faster now.
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March 2022 by Kelsey Carp
I have been here a handful of times, and not once has my order ever been correct. How hard is it to get a donut order right? Ridiculous.
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February 2022 by nikki douglas
Great coffee when made right. But charge way too much for their drinks, need to chill out on charging $8 for a medium iced Carmel coffee with vanilla bean.
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January 2022 by Madeline L.
Came to get coffee through the drive thru and the older woman behind the counter taking the orders was very rude and impolite. We ordered 1 medium iced coffee with 4 and 4 and cold foam on one order and my friends ordered two of the same thing for their order behind me. We drive around paid for the first with a sweeter young girl with braids. She gave the wrong drink with 3 pumps of vanilla swirl in it so we gave it back. The older woman took it and held it next to the correct one and said "They are literally the same so what do you mean they're different?" In the most arrogant tone. Arguing with customers. She never apologized after she was CLEARLY in the wrong. I'm not one to complain about poor customer service but this was so bad I had to.
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December 2021 by Angela Yates
I love the coffee and the service the worker are awesome.
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December 2021 by Mahito
These workers do their best, they're very busy.Please have patience, and show them love.Let's support our community and be kind.XOXO, pay it forward. Favorite place to get drinks.Frozen chocolate is my favorite.Fantastic service, sweet people working there.
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December 2021 by Brian Morgan
Coffee was good, had the chai latte also and it was very flavorful and smooth but just a little too sweet. Did not have a big variety of munchkins but it was late in the day.
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December 2021 by Lindsey Sutphen
I love my local Dunkin, they know my order and always greet me with a smile
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December 2021 by Scot Petersen
Worst customer service possible during a pandemic at 4:45a and being the only customer. Must avoid this location; HARD pass on ever giving my money to them AGAIN.
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November 2021 by Tina E.
Went to get my son breakfast this morning and the lady taking the order was very rude from the beginning. I ignore it and then she gives me the total for $2.43 and we i asked about it she told me that's how much a coffee is. I asked about the breakfast sandwich I ordered and she stated I didn't tell her that and it was the first thing I ordered. I pull around and asked for the manager and she was at the window while the women that took my order was as in the background still being smart and rude. The manager did not apologize or act like she cared. Her reply was "well it's over now". I will not be back!
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October 2021 by Today with Ben
Used to have a sweet lady working the register and window and service plus food was great. The last few times we have came the food takes forever to get and when you get it hot food is barely cooked to the point it’s inedible and the doughnuts even look horrible. Sadly it’s going down hill at this location
