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November 2023 by Jo V.
I'm a breast cancer survivor. Surgery and chemo caused nerve damage. I was prescribed Gabapentin. For the second time they said they were waiting to speak with my doctor on refills. So I called, a young woman answered, I told her that she shouldn't have to wait on the doctor for a refill so without muting the phone I heard complain to the older woman that I was always calling up there about my meds. i then heard the word Gabapentin and laughter as tho I was a addict looking for drugs. She then came back and said to me " I don't know what happened, it will be ready in 20 minutes . I said thank you, no reply just hung up. I got there and she was at the window asked my name then rudely said we need to see your ID. She walked away came back and handed the bag to a young male who then checked me out. I moved my meds to Walgrees.. I'm a manager at my job I've had 24 years. They need fired or at least trained in customer service. Nerve pain, cancer and chemo are not funny!!!
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July 2023 by Carolyn Flanders
Thus team is always helpful and always looks for ways for me to save $$$$
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June 2023 by Google user
Thus team is always helpful and always looks for ways for me to save $$$$
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November 2022 by Maecy Chowning
I have not had a single positive experience here in 3 years. This was the only pharmacy we could use with our insurance and that was the only reason we continued using. Every time our stuff wasn’t ready despite them saying it would be. 1-3 hour waits every single time. So 1 prescription required multiple trips to try to pick up. Then when I got knew insurance they would not try to run the new one because they said it was the same. BCBS of Alabama through one employer to BCBS of TN through another. Completely different benefits. Then tried to charge $100 for a prescription because the old insurance didn’t cover it (obviously because we didn’t have it anymore) and then told us it would be another wait to reprocess the correct insurance. Just completely unorganized, & quite honestly ridiculous overall with every single encounter.
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September 2022 by GM G
they are rude and not friendly at all
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June 2022 by Stephanie Ellis Clay
If I didn’t have to use CVS, I wouldn’t. There is always an issue with our prescriptions. They are constantly out of stock or tell you it’s ready via text, go to pick it up & they don’t have it.
I get the whole world is short staffed, no one wants to work, but this was an issue before Covid, I’m just now speaking up because it has happened to us again twice this month.
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April 2022 by LG G
they are rude and not friendly at all
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February 2022 by Aniya Stewart
They have gotten better at getting your out in the pharmacy but they still be a little slow. but i believe that’s all pharmacies
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September 2021 by Glenda C.
If I could, I would rate ZERO stars. Total incompetence at this location. I have been sitting in the drive through for 30 minutes. Trapped because the vehicle in front of me is taking a COVID test and there are 6 cars behind me. The other lane isn't serviceable. Do not use this location!!
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June 2021 by Tish Ogletree
The drive through clinic needs to updated there COVID testing instructions either on the website or in their parking lot….
I followed the instructions only to sit waiting time until I decided to drive through the pharmacy window.
The worst part is an employee came to the testing building saw me and didn’t inquiry what I needed.
This vital service to the community should be handle with more attention to details.
Shout out to lady working the drive through… she was very professional and attentive… thank you!!’
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June 2021 by Latisha Fox Ogletree
The drive through clinic needs to updated there COVID testing instructions either on the website or in their parking lot….
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March 2021 by Angelo A.
This is a review for the drive thru COVID-19 test offered by CVS, not for the store itself. A negative COVID-19 test is a requirement to return home to the state of Hawaii. This, for the time being, is our new normal, so one needs to accept it, and I did. Easy, easy, easy. I first thought that the worst part of this was having to do the test myself. But on second thought, it was better than someone else shoving a q-tip half way to my brain. Made the appointment on the app. Drove to the drive thru. Got to the window. Verified my ID. Got the test. Inserted q-tip 1/2 in (NOT UP - don't want to lobotomize myself). Placed q-tip into vial. Returned vial. PAU. Service was efficient and friendly.
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January 2021 by Steve H.
The phone system is designed to make you either wear down or go away. You will listen to literally five or 10 minutes of recordings and circular phone tree and then if you're lucky maybe get to speak to a person.
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October 2020 by Stephanie J.
I've been trying to get through because I need 2 prescriptions transferred to this pharmacy. I did transfer them online and was informed I'd hear back in a few hours...it's been 2 days now. I've been trying to the through to the pharmacy and NO ONE EVER PICKS UP THE PHONE. I even went through the store manager who transferred me back to the pharmacy and once again no one picks up. I will be reporting them to Aetna. If you have any complaints with a doctor or pharmacy always complain to your insurance carrier. They will and are supposed to step in on your behalf. The employees in this pharmacy are the nasty people I have ever come across. You can tell they are all miserable!!!!!
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July 2020 by Celesa Wilson
they are slow ! it takes forever to get someone to help you ! they walk around like your now standing there. Today I went the drive thru and I arrived at 2:45! And I didn't get to the window until 3:30! And there's a lady that can't remember nothing you say . And she has to right it down to remember. And she is super hero slow ! Like turtle Slow.
