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November 2023 by jeremy rowland
We were there to upgrade our phones. The manager , Caleb, took good care of us. He was knowledgeable, polite, and quick. I would recommend others use this store
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October 2023 by Shell
I went to the store extremely frustrated with ATT. I was greeted by both employees and was lucky to have Brian be my customer service representative. Professional, well spoken and super knowledgeable about product and plans, Brian had me laughing and instead of parting ways with ATT he had me in a plan that suited my needs and picking a phone that suited my wants. He had me laughing and in no time it felt like I had never been frustrated at all I had definitely made what I consider a new friend.He went above and beyond by finding out what my frustrations were so that he could make sure they were addressed and not something I had to just deal with. I really CAN NOT say enough about this spectacular young man. I was ready to switch to Verizon that. Day.I hope that Brian is as recognized by management because he is definitely an asset to your company.Anytime I need to go to the ATT store I won't be dreading it, instead I will be looking forward to seeing Brian again.Michelle jackson
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August 2023 by Patsy Perkins
Brian is really the best he took the time to diagnose My phone problem and explain why is was having that problem I will come back here for any of my problems !
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August 2023 by Myra Merritt
Best AT&T store I've ever visited! Thank you George and Caleb! They are very kind and professional.
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July 2023 by Take22 Studio
The team was awesome helped me set up my small business with 2 lines and 2 tablets a few months ago. Service way better than the other carriers in the area super cool than ks!
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July 2023 by Sarah Johns-Goodman
Unless they're collecting yr bill $ or Selling you something, they just Do NOT KNOW! ( Smart Switch, Unlock yr phone etc)
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July 2023 by Kim C
Went to ask where to purchase a usb cord for my new iPhone and was told that I would need to purchase a special cord because the old iPhone cords are not compatible with my vehicle. I asked if they carried the cord and he said no. Needless to say I walked over to the display on the wall and what do you know, there was the cord I had inquired about.I also asked for help with my iPhone not sending call and text notifications to my Garmin watch and the clerk brushed me off with saying the IPhones don’t really connect well with the Garmin watches. I go home and YouTube the instructions and what do you know…. I now receive call and text notifications on my Garmin watch.Customer service at its best!!
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May 2023 by Paul Long
I just got new service and had decided on a deal with an iPhone and AirPods, I had everything done and went to pay. They told me I had to do the iPhone and AirPods in different transactions so after I payed for the iPhone they said the AirPods were no longer included with it once I had payed the 150 for the iPhone.
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April 2023 by Money Life
John was amazing as an in store representative. Very helpful and got my problem solved immediately.. I would highly recommend him as your help in sotre
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March 2023 by Robin Bingaman
John was wonderful. Helped to direct me on how to get the technical help I needed, when to call and what to ask for. Shortest and most productive service call. Thank you so much John for your quick and easy instructions on what we needed.
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February 2023 by Janet Wimpee
Thank you ATT Springfield Tn store and especially John for his kindness and great help getting us set up with what we needed. We will certainly recommend you to others!
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January 2023 by Eric Sides
Jorge and John. Great service. Got 2 phones. In and out in 15 minutes will be back soon
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December 2022 by Samuel Leyden
I bought an iPhone 14 but the manager gave me the wrong amount of storage, he then wondered why he couldn’t transfer my data to the new phone. He told me with barely any direction to do it at home on my computer or go to the Apple Store. The Apple Store was very helpful in explaining what was wrong and told me to go back and trade it in. I then came back to Springfield only for the manager to say there wasn’t anything he could do and to go to Hendersonville. Now I have to drive around middle Tennessee and pay extra money for his incompetence.
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December 2022 by Sara Beth Haven
Walking in, we were greeted with a clean, well organized store and friendly faces on the staff. John stepped up and listened to what I wanted, recognized my daughter would also qualify for the promotion that was being offered, and waited while I called her and she joined us. Two new iPhones later, we are thrilled with our savings and the personal attention John gave us even at the end of the day. It’s wonderful to have such quality right here in Springfield instead of having to go into Clarksville or Nashville.
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December 2022 by odell grant
John, Courtney, and Caleb were extremely helpful and super nice. We will decently be back to this AT&T store.
