-
October 2023 by Amanda Bannister
Do NOT give them your card info, Sun Tan City has charged me 50$ more than they were supposed to, the employees had no idea why, turns out, they said it was a “late fee” from putting my account on hold, none of the employees even knew they did late fees, and I never agreed to anything when freezing my account about late fees, be careful. Cause if this happens corporate won’t help you, this is 100% scamming
-
September 2023 by Darren 5612
rude employee lady gave attitude when asked simple question?
-
September 2023 by Patti F.
The first I went I bought 2 spray tans mind you nothing said I had to use them in 30 days. As a matter of fact she said 1 year??? When I went back I told them I didn't like the spray it made me look orange. The girl eventually said what bed would you like? I did the instant one. Bulbs didn't warm up except for my face??? They said that's normal? Any tanning bed I have been in the bulbs heat up. So I took it as they need to replace them. I agree with most one day they are RUDE the next all smiles and willing to help. It's like jeckel & hide you don't know what your walking into. I feel the owner needs to send a few in on Different days in as a new customers and see how they treat them and push their products to the extreme. I also agree they overcharge. I don't like being pressured into something I don't want like memberships that are outrageous. Some would like to pay as they go. $79 for one instant bed and I got a better tan outside. Maybe you need to rethink on your priceses and membership fee's I truly don't think they change the bulbs as recommended not when they feel like it. What it comes down to if you don't like your job find a new one you make the company look bad. The owner should be making sure these bulbs are changed out as they should be. We pay full price for old bulbs and people are starting to see this. Remember word of mouth goes a long way.you could have a thousand good but one bad destroys that thousand goods. It will not b destroyse long before people stop going an not renew their memberships. You own it to fix your people's problems and maintenance issues on the bulbs. If you had a no star I would have chosen that.
-
September 2023 by jesse ingram
Tanning beds in Franklin weren't the best, usually do 7mins in Spring Hill in the instant. In Franklin 7mins will get l you burned, burned so bad I've peeled twice?
-
December 2022 by Allie L.
Isn't great but isn't completely horrible. I've had a membership here for a while and here are my thoughts. I mainly keep my membership out of convenience due to the fact that the location is close to me. At this location the staff is either extremely friendly or horribly rude. There is no in between. My main complaint about this location is that the beds aren't often working correctly. Fans are either broken or the bulbs have needed needed to be changed in months. When I talk to the staff about issues with the beds, they informed me that a ticket has been sent, but they are waiting on any type of fix to actually happen. So, if you do decide to tan at this location, be aware that there most likely will be something wrong with whichever bed you want to lay in.
-
November 2022 by mummy g
The absolute worst Sun Tan City i’ve ever been to. I go because I just want to tan, do my business, and leave. I’ve had some sort of complication every time I go here. There’s always something up with payment. Every staff member has said there’s something wrong with my membership. Meanwhile i’m getting charged every month. Last time I came in here I was told I had to pay out of pocket for a spray tan. Yet I got charged on my bank account? Communicate with one another! Not to mention the extremely rude staff. I get you hate your job, but at least put on a fake smile! Not returning to this location again. ?
-
September 2022 by AE
This location has one rude staff person. I now go to other locations just to avoid her. Tall female with tattoos and piercings needs to learn how to work with people and show customer service. Extremely rude!
-
September 2022 by Mama Kristen
They have an awesome bed here where you can choose Mediterranean, Caribbean or normal. It's the nicest bed they have. It really accelerates your tan. Brook took great care of me! Hopefully she finds my necklace. ?? The accelerator that I used was TekTon CT
-
September 2022 by Lorain D.
I truly cannot understand all of the negative reviews. I have been going to this salon since 2012. I go on different days and different times, and the staff has always been friendly and the salon is always clean. I always enjoy my visits and enjoy talking to the staff. They have always been great.
-
August 2022 by michele creter
I don't think they cleaned very well between clients, as my feet were "tan" upon walking in.
-
July 2022 by Cindy Finley
Hands down the worst spray tan and a total rip off. Extremely rude staff. I bought a two spray tan package last summer 2021. My first one didn’t change my skin color at all. The sign behind the counter specifically states your packages are good for two years. I went there to use my second spray tan before going on vacation and was told it expired. Nope! The rude employee gave me a spray tan to appease me and hours later nothing! They put me in a room with used tanning containers and no ceiling tiles which I thought could have cameras. Don’t waste your hard earned money on this place. Scam artistsService: Tanning
-
June 2022 by Sarah May
The staff is extremely friendly & knowledgeable, the beds are up to par (they even have super fancy ones!). They replace bulbs regularly, and definitely let you know about new bulbs. They clean all of the beds in between each person, and replenish towels. They have plenty of lotions (both big bottles, and small sample size) and eye protection, which you can purchase single use if you forget your personal ones.They also offer pretty good pricing and deals on membership levels, as well as a point system for upgrading. Overall, it's a pretty good place to get a tan whether you are looking for all year round or a pre-beach summer starter tan.
-
May 2022 by M Rouse
I absolutely love this location. It's super clean and the ladies there are always so friendly and personable. Beth is amazing. She is thorough when explaining the specifics of the beds and the lotions. The location isn't convenient seeing as I live 40 minutes aways but it is worth the drive to tan in a clean and comfortable facility. If you are looking for a great tanning location with amazing staff and clean facilities this is the place.Service: Tanning
-
May 2022 by Crysta Ceasar
I love tanning at this location! It’s so clean and the girls are always so friendly. Beth is so knowledgeable about all of the products, and helped me pick out the perfect lotion!Service: Tanning
-
May 2022 by Tristin Pierce
This has by far been the greatest tanning experience of our life! Beth was very thorough with her explanation of their services and the entire staff was so wonderful and accommodating!Service: Tanning