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September 2023 by Kristi Collie
James was awesome and just explained all the features very well. He even worked with us knowing we weren't ready to purchase yet and gave us the space we needed (months) until we were. He was a major reason why we came back to sleep number.
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August 2023 by Brenda Jasinski
Love to visit our Sleep Number store. All the sales people are very helpful.
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July 2023 by tr ke
Amazing customer service. Nathan took time to help us make the choice that was right for us
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September 2022 by Kim Ragsdale Walters
overpriced air mattress, if your partner is heavier than you,too bad,your side of the bed gets all the air, no matter what your setting is. I got ripped off
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July 2022 by Ramon Gonzales III
My wife and I went in to get a new mattress. The staff was great. Very nice. We decided to get a bed. We were told there was a 100 night guarantee. After waiting 2 months to get our bed we were excited. After a month of sleeping in it, we have never been more unhappy with a bed. It is a glorified air mattress and we both wake up sore and hurting. We have tried multiple settings. I hate to say it but this is worse than the $200 air mattress we have for guests. The most disappointing thing is we called to return the bed and were told we can return the mattress but not the base as it is adjustable. So they sold us the upgraded base saying it is 100 night guarantee and now we are stuck with a horrible bed that we are paying a lot of money for that we hate. Also the sleep IQ is a joke as my wife and I have the same sleep recommendations for every sleep number. We are very different sleepers. Wishing I never bought this bed. Hoping this info will help others before paying 10k for a air mattress.
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June 2022 by Jake Harvey
This Sleep Number location is ready for all your sleep comfort needs. The staff is very knowledgeable and ready to help. Its very convenient that they have a kids' area while you shop the different mattresses. I'd recommend this location and brand if your shopping or are just curious about a new mattress.
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May 2022 by Leslie Murgatroyd
James was so easy to work with. Gave me all the options but his goal clearly was to help me find MY bed. The entire experience couldn't have been easier or more pleasant. The other 2 guys in the store visited with my daughter in law, as she waited for me .
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April 2022 by Kara Sibenaller
We were upgrading to a king and fell in love with the limited edition. We bought it on a sale so we got a $6000 mattress for $3000. We love our mattress. My back pain is gone, I get great sleep on it, I like that I can change what number I want to sleep at each night and that the app tracks everything. We worked with Terry at this store he was awesome. Very personable, patient and not pushy. We came in three different times before we made the decision to buy a sleep number and never felt pushed to buy like most mattress stores do. Also if you plan to buy one wait for the big sale days, you will save hundreds to thousands of dollars.
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April 2022 by jeffrey russell
I recently purchased my first sleep number bed. When I went into the store I was greeted immediately. The salesman asked me if I was having trouble sleeping. I told him yes. He said let me give you a demonstration. I lay back on the bed and the imaging on the screen showed my pressure points. I had not told the salesman that I was back pain . There on the screen it showed exactly where my pain was. Then he adjusted the bed to find my nomber. When it got closer I watched the red, then the orange disappear. I can't wait until my bed arrives !!!!! I have been without good nights sleep for a long time. If I am asked to post a update later I will be glad to.
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December 2021 by Andrew Swartz
Maybe 5th delivery reschedule will be the charm….ordered In July, been rescheduled 4 times the day of delivery after taking the day off work and prepping the house for the bed arrival. I called twice already this morning to check status and do not have any hope they will actually deliver today. If you want to actually get a $6000 bed I’d recommend shopping elsewhere. Oh and you cannot return bedding until you receive the bed, just FYI.
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December 2021 by Gudrun Crittendon
James was extremely knowledgeable and assisting in helping me find the right bed for my situation. I would not hesitate to send a friend to see him as well for advice with such an important purchase.
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December 2021 by Danielle Hall
Terrell was amazing and was not pushy at all. He was very informative and we can't wait to get our bed!
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September 2021 by Tonya Street
I do NOT suggest you go purchase a bed from this company. My husband had back surgery and we recently went and ordered a $10,000 bed and were told our bed delivery date was set in stone. Our bed would arrive on this date. 3 weeks from the date of purchase ALREADY. Got a text message yesterday stating our bed was on track for our delivery. And now just opened an email stating our bed was out of stock and when I called now we will not receive our bed until July 10th. We have to wait SIX weeks for a $10,000 bed????? A total of 45 days… great customer service!!! ??????????
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September 2021 by Charles Wohl
I told the salesman that I would write a review of our experience. So....Customers beware! NO PRODUCT! The salesman at this store was helpful and the marketing is extreme once they lock on to your "cookies", BUT there is no product or communication after purchase. We patiently waited 5 weeks. Had a firm time and date scheduled, prepared our bed as instructed by deconstructing the wood platform, ordered the necessary sheets, etc. for the flex split and waited all day, long past the promised delivery time without any communication from the delivery people!!! Called the Spring Hill salesman and he did say "sorry". The next day we had to reach out to a Sleep Number customer service rep and without any explanation, she rescheduled the delivery date to the second week in November 2021. Keep in mind, we ordered this bed in August! We aren't "holding our breath". The contracts are totally in favor of the company with no allowances or compensation for missed deliveries. (They charge $199 for delivery when it happens.) I'll report back in November...to be continued.
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August 2021 by Bobby Johnson
Awesome experience. The wife and I were planning on going by multiple mattress stores we stopped at sleep number first and did not have to go anywhere else. The customer service was so helpful and friendly made our choice very easy.