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July 2024 by Robin Keltner
Their online ordering super disappointing. Lighting ordered for an install job never shipped. Order just sat in nowhere land. Finally after calling did I find out vendor not providing it. No communication from Lowes. Really messed up my hired project. None of this happened with all the items ordered from Home Depot. ?
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July 2024 by Kelly Lynch
Great customer service!
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June 2024 by Princess Terrylynn
Exceptional! 6 different employees spoke to us!
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June 2024 by Brock Turner
An enormous thank you to Jeremy, Josh, Skyler, Jared, and Andre! Lowe’s went above and beyond to take care of a manufacturer product issue. That level of customer service is extremely rare these days in any form of business. Thank you for resolving the issue ?
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June 2024 by Sheyla Zito
Loved the fun experience. The car got pretty cleaned after a long time being dirty.
The vacuum system was great. The towels available to wipe the car and get the inside dirty off worked perfectly.
Suggestion: Have the option to have the inside cleaned by professionals as added on value, please. Thank you!
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May 2024 by Snow Queen
Awful all around. Never going back and I’ll make sure everyone I know does the same.
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May 2024 by Deborah Sarason
I go to Lowe's when I have to, since Home Depot is further away. I am always happy if there is one person sitting somewhere that I can get help from. I was able to get help selecting the flooring and checked out. When I checked out and asked for help loading in my trunk. The young woman refused to call anyone to help me. She was very rude and disrespectful. Called the manager and she became very helpful.
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April 2024 by andrew garcia
Always helpful employees. Needed some plumbing supplies, bought screen to re screen for window. Always have what I need.
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April 2024 by Venkata N
It's very easy access location for all your home improvement meterials and more
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April 2024 by Rebecca Ahlberg
I have given this Lowe’s quite a few chances, but today really just pushed it over for me.
My husband and I went to return an item gifted to us by a grandparent that we will not really use. Without having the proof of purchase, we went in and let them know we just wanted to get store credit to get something else we will use. We scanned on the Lowe’s app, and it was sold by them to order for pickup in store or delivery.
So we get to the return desk, and the lady is already looking like she doesn’t want to be there. We explain our return, and off the bat says it’s not pulling up in their system, even though it pulls up in the app. She goes and gets a manager I guess to explain further, and when they both arrive back, we’re awkwardly standing there silent until she she bluntly says to me “you wanna go ahead and explain what’s going on?”
I held my tongue on how rude that was, but I went on to explain again, and the manager is also acting with an attitude of “I don’t have time for this” and just says we can’t take it back even if it’s showing in the app, and their return policy just changed last week too. I wasn’t aware of that as we had returned items for store credit after misplacing receipts in the past. And so now hearing this for the first time, I asked if there was a copy of that I could look at, and she gestures to the wall near the entrance and says “it’s probably up there.” Just felt like a complete nuisance and was treated like we weren’t valued as customers. Really don’t think people like this should be representing customer service.
Another time recently I went to help my mom get some bags of mulch for her home, and we were having trouble reaching the kind we needed. There were two male workers nearby just talking to eachother in the garden section, and so we asked them if they could help us get to the mulch, and maybe help us bring it to the checkout since they’re heavy.
The guy told us he’s not in that department so he couldn’t help us, and there weren’t carts nearby so he couldn’t help us get it to checkout either. So as two women trying to get help getting something heavy down, felt pretty disgusted on how it was handled. Like there was no follow up to find someone to help us, or even help us find a cart. So I took initiative and climbed up and got it myself, and struggled carrying it to checkout, passing the two men working who still didn’t seem to care at all. We let the cashier know about it, and she apologized on their behalf. But nothing was probably done about it.
I am just so disappointed in who is chosen to represent customer service these days. I have tried giving Lowe’s chances, but after this I just really don’t want to give them business anymore. If Lowe’s wants to be portrayed a certain way, they should check in on who they’re hiring.
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April 2024 by Erin Mann
I needed a new aerator for my kitchen faucet but forgot to bring the original for reference. The young man in Plumbing was super helpful and pointed out exactly what I needed.
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March 2024 by Colleen Price
Very friendly and helpful!
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March 2024 by Brandy Jones
The store is always clean and the staff is always helpful and nice.
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February 2024 by Hannah McCormack
Thank you so much to the manager Tyler in the appliances! He did over and beyond to help my mom and I with an issue we were having (a broken dryer). He was so kind, helpful, and everything! Thank you so much! We appreciate you so much! :)))))
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February 2024 by Gordon Rolston
Pleased that you honor our veterans.
