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February 2024 by Gena Barbre
Bought a wrist corsage for my daughter's father daughter dance. $25 for a tiny rose bud, tiny white daisy's. It fell apart in less than 30 min, didn't even get to the dance yet. That was the biggest joke! There are roses everywhere and you can get a dozen for less than the corsage cost. Quality certainly isn't what they put together
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February 2024 by Dee M.
I don't like shopping in the store since you can never find anyone to help and the app takes forever to upload but I do like their pick up service . They are usually spot on and are out as soon as I arrive .
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May 2023 by Chris K.
Didn't go in the store, just stopped for gas. Great price and the attendant was very nice. Pump areas were well taken care of too.
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May 2022 by Chris C.
I feel like there's a managers meeting at night trying to come up with ways to make the shopping experience worse. When I think I've had the worst experience, the next time I cave and go here this place says "hold my beer". I prefer to drive across town to literally any other place to get groceries. Can't say I've had one good experience here. There's no logical reason to hate anything this much, let alone a grocery store.
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February 2022 by Liesel H.
They appear to have cut back on store hours. This place used to close at 11pm, but now they close at 10pm. This is very frustrating because nothing in this town is open past 10pm. Also ever since the renovation and expansion, it takes me twice as long to find anything and none of the employees know where anything is either.
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January 2022 by Stephen K.
Expanded the store and you have bare shelves. did the union strike because the store is too big? I am glad this isn't my preferred grocery store. Can't find s***!
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December 2021 by Mike R.
The worst pharmacy ever, to get status you can wait hours on the phone, they never answer or cut you off after 15 min. You can never get thru. After standing in line for up to a hour, they say your perprescription is not ready come back in an hour and stand in line for another 30min.then they say ready in 20min . It can take a half a day dealing with these extremely rude people . GO SOMEWHERE ELSE!!!!!!!!!!!!!!!AND RUN FOREST RUN!!!!!!!!!!!!!!
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October 2021 by Ashun W.
I've literally never had a bad experience with this Kroger, so I don't understand the 2 star rating. Always come here for the deals on Vegan food and ramen.
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October 2021 by Cindy C.
I've been using this location for over a year. It is theeee! most! unorganized! store I've ever been in. There is no logic. There is no leadership. A fifth grader could organize better. And it's not because of the renovation. They ONLY have business because people do not want to sit in traffic on Main Street in Spring Hill to use Publix.
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September 2021 by J R.
This is got to be the most pathetic pharmacy I've ever visited in my life. They refuse to fill a walk-in prescription in less than two hours. Go figure. I had to have no reason why I chose to move my prescriptions from Walgreens to Kroger. If there was a Walgreens convenient to my home I definitely would swap and change my prescription. The pharmacy here The staff is not friendly almost rude but they are not friendly..
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September 2021 by Shane R.
This location is terrible. Try to give the benefit of doubt, but it sucks. Do not use coupons when doing click list. Every single time we have used click list they run card multiple time. This last time the location ran our card 3 times. Now we have 3 pending charges totaling $600. It's absurd.
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July 2021 by Von O.
We shopped here since this store opened and used U scan 99% of time. Today we had to go thru a check out lane due to U scan lanes being backed up and we had to make an appt. We saw there were 4 check out lanes opened with nobody in line and employees were standing around talking amongst each other. They saw us coming to be checked out .....so they rolled and eyes and gave us such bad attitude thru the whole process. It's so disappointing to see how customers are treated at this location. DO BETTER KROGER!
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March 2021 by Jennifer V.
I have been a customer of Kroger's for over 25 years. I have been using the grocery pickup ever since they started at the Kroger off Port Royal. The last two times I had a very rude person put my groceries in my car and slam the back door down both times. I asked him to not slam the door and to use the button to shut it. His response was "yeah, ok!" and he walked away. I ordered groceries last night, went to check out, somehow it brought me to the delivery checkout (what?!?) No!, So I changed it to "pick-up". It didn't take all of the items i ordered for some reason so I had to go back in and modify my order. I checked my acct this morning and I had three transactions. That's a red flag. :Looked at my order and it had all of my items and the total was what it was supposed to be. Got to the store today and they said I have two orders. I told them I only had one and explained everything that happened. The "Supervisor" in the grocery pick up was rude, had an attitude, told me they don't deliver (I told him I am well aware and have NEVER used the delivery. I always pick up my groceries). He asked if I wanted my groceries or not in his attituded, toned voice. I asked for the totals of both because something didn't seem right. He asked again if I wanted my groceries or to cancel. At that point, I was done and told him to cancel the orders. I called the store manager who oversees ALL employees and she was nice but had the attitude that she could care less about what happened. She apologized and that was it. I will be calling Kroger Headquarters tomorrow. They seriously need to train their employees on how to treat customers and situations that arise. I'M DONE WITH THEM!!!! They deserve NO STARS!!!!!
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August 2020 by Alix S.
Zero stars if I could. My boyfriend and I have been shopping at this Kroger every week for over year, never once have we had an issue. However, during today's ventures, we were stopped while shopping and forced to put on masks even though we requested not to. I understand people have there own feelings toward masks and I respect that other people choose to wear them. Unfortunately I have high claustrophobia and suffer from panic attacks and choose to not wear a mask for reasons of my own mental health. Not important to Kroger employees, apparently. To top off the experience- I paid cash for my groceries. Total of $78.47, handed the cashier $80 in cash. The cashier proceeded to inform me of a "coin shortage" and said that my change (I assumed actual change) would be on my Kroger card. THIS I NOT A THING! Still did not get my $1 back and "supposedly" $.53 cents is credited to my Kroger card. The notice posted to the window says "please consider" rounding up, I was not given an option and forced to do so. Picture attached. I left the register making angered comments and a Kroger employee attempted to follow us out of the store into the parking lot asking if everything was okay... no everything is not okay. To avoid a heated discussion between the employee and my boyfriend I let it go. Maybe we shouldn't have... WAKE UP AMERICA!! This is how the government is forcing people into a cashless society. This is how they are attempting to control and track all of your movements, your emotions, your behaviors and your well being. STAND UP AND DO SOMETHING. I was unable to out of fear for the severe aggression both my boyfriend and I felt about the situation. Maybe I'm dramatic, maybe you think I'm crazy, but this is real and it's happening in our country. Spread the word, spread the truth. This is chaos beginning, my friends.
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April 2020 by Shelby Y.
If I could leave zero stars I would. The Clicklist experience is terrible. We received the wrong order. When we did receive our correct order the following day, the produce was damaged and for what you pay should be better. Expect at least an hour wait.