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November 2023 by Yvie Williams
We had a great experience with the sales and finance team. We have bought many vehicles over the years from various dealerships and Matt was the absolute best salesman to work with. He was very responsive and went out of his way to streamline the process. Kyle in finance was great too. We will shop with them in the future, for sure.
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September 2023 by Jeff Howard
I inquired about a truck I found on cargurus. I was put with the best car salesman I’ve experienced in over 20 years. Not only was he eager to answer all my questions, but he went out of his way to make this the best buying experience for me. Matthew Lyons is the salesman everyone needs to experience. Hands down the most laid back-friendly atmosphere. Everyone there was polite and helpful. I highly recommend their services! I will be returning in the future.
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September 2023 by Paul Bengtson
This is the absolute worse dealership. The communication is terrible. They post the vehicle on auto tempest and there is hardly any info on it. So I call them no one can take the time to talk to me. I call back hours later asking for pics, motor, options, but the sales lady just texts me and not answering my questions. I told her 5 times what I was looking for and asked if the vehicle had this and that. After a day of communication like this I’m done. I don’t know how they stay in business and ever sell any vehicles. I had cash in hand to buy. Avoid at all cost save yourself the time.
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August 2023 by Steve Staton
With cars now being smarter than there owner it sure is a comforting fact to know, that Christie Nettles help's you find the car at the price I need. Her knowledge spans the old to the new ( lane departure, self driving etc. ) To think she's on your side for price, wow it don't get any better!
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July 2023 by Caleb Gulley
My family and I had a great experience buying from Matt Lyons! He was super courteous and provided a no-pressure atmosphere. He answered all our questions and worked with us to ensure we were comfortable with our purchase. If you’re in the market for a vehicle, we highly recommend Matt and Edd Rogers Valley Ford!!!
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July 2023 by charles holland
Very satisfied with the entire process. Matt was our salesman and he went above what was expected. Will be my first stop when I need another vehicle .. thanks
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July 2023 by Christina McCloud
If I could give more than 5 stars I would! Valley Ford has friendly knowledgeable staff willing to help with any and all questions. Matt Lyons and Shane were very kind and courteous and bent over backwards to get me the best deal they could. The entire staff made me feel welcomed. Our family has purchased four vehicles from them in recent years and I would recommend them over and over again. Go see Matt, Shane, and the Valley Ford family before anyone else.They listen to the customer and aim to please you. You WON’T be disappointed.
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July 2023 by Joseph Rainey
Worthless, once the sale is final they could care less. The lady’s that pick up the phone are rude and my salesman jason assured me they go over everything with car well my transmission and power train are bad! Called edd Rogers spoke with 2 women one at front desk one in service. Neither was helpful. Only rude. Made sure I knew it would be months before they could even get my car in to be looked at and couldn’t even provide me a loaner. Jason told me to not hesitate to call with anything. Funny how I call and he doesn’t help us at all. Not even a tiny bit. Pay extra for a warranty thank god. Only had the car 2 weeks! Cookeville Ford is fantastic tho! Got the car the shop taking care of it now and gave me a loner! Edd Rogers should really be ashamed for conducting business the way they do. Me and my wife both work hard for our money and trusted this salesman and the dealership to take care of us and they failed miserably. GO TO COOKEVILLE FORD!
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May 2023 by Hong Church
I am truly grateful for all of Mat Lyons help! He took the time to send pics and videos of the car I was interested in. He answered all my questions in a timely manner. He was super friendly and made my whole car buying experience easy and convenient. My son is very happy with his car! Thanks again Mat!!!
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April 2023 by Thomas Laster
The drive was long but the experience was worth it...Matthew Lyons made the whole transition and test drive ? alone with the paperwork...seamless...and The Mrs... Really appreciate the car and the care we were shown....thks again.
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March 2023 by Jay Jay
Amazing staff! Seamless transaction. From first contact to financing, Mat Lyons was a dream to work with. Will recommend Edd Rogers Valley Ford to everyone who will listen. Thanks so much for everything Mat!!!
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February 2023 by Robert Rutledge
A few weeks ago, we decided that our large family was ready to downsize in vehicles. Most of our children were at the age of driving themselves and we needed something that would suit our current situation now. Still with 3 little children in car seats, we needed a truck with a full back bench and full front. Soon we traded our 15 passenger van for (What we thought) the perfect truck, Ford f150. Two weeks later, the nightmare begins. One of our sons is missing! I had already called a report to start the search but had to officially follow them to the office and finish the "missing person" report paperwork. As soon as I pulled onto the highway, the truck would not accelerate! I had barely made it to a turnaround at max speed of 10 mph, come back to the house, change vehicles, and wasted 2 hours to begin our "official" search! We called many times, left many messages and missed several appointments! Now, I have been stuck at the house with 3 little ones and I can't pick up my son from school after 7 days with no return calls or any concerns! However, I do have a nice ford f150 sitting in the driveway (although it won't drive anywhere). Today, we called to speak with the owner, had to leave message and still...nothing! The "one star" given was for our great salesman! Hopefully, I will be able to post an update soon!
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December 2022 by T Rex
Unfriendly unprofessional "service". Booked my vehicle in 2 weeks in advance. On the day waited for a call for us to collect the vehicle and eventually called in ourselves late afternoon and was told the vehicle would not be done and also would have have to bring it in almost 4 weeks in the future. When I collected the vehicle the next day I was not even greeted again. Avoid this ford dealership.
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November 2022 by Angela Robbins
I bought my 2017 Kia Sorento on 11/11/2022 .. Kyle Potter did an excellent job and I will definitely recommend Kyle @ Edd Rogers Valley Ford!! Thanks so much!!
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November 2022 by Sandi Appelt
On Thursday afternoon, October 6, after hiking at rock Island State Park we were experiencing disturbing brake noises on our Ford expedition. We were leaving very early the next morning towing a 30 foot trailer for a 15 Hour Dr. home. We Pulled in to Valley Ford and Philip in service was able to replace our brake pad brake pads and rotors in an hour and a half. They went over and above to make sure we had a safe vehicle for our drive home.
