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December 2023 by Latasha Harris
Such a great experience! Everything was fixed on my MacBook and now it's as good as new! Excellent service and communication. I appreciate all the effort!
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November 2023 by Marcus Henley
I think ubreakifix should have a incentive in place for all your customers who pay $80 or more to keep repeat customers. Like if you have to come back for a second time about something different or the same thing. You at least get a discount on your next trip it should be sent via email or text my opinion. Other than that I had a great experience and the people were very nice.
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November 2023 by A Davis
This is my repair place from now on! The repair associate was clearly knowledgeable and fast! Best of all...IT TOOK ONLY A LITTLE WHILE (so my day wasn't shot doing drudgery)! I hate to let out a secret, but come see the crew at 432 Sam Ridley Parkway, Smyrna TN (right in front of my other favorite - Lowes!)
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November 2023 by Mary Feryan
The screen on my husband's Samsung suddenly stopped working while he was at the dentist's office this morning. When the phone rang, the screen remained dark; it wouldn't light up. We drove to Verizon to see if the sales person couldn figure it out but to no avail. When we asked how much a newer Samusung would cost, it wasn't in our budget. Then he suggested we go to uBreakiFix a block away where he send to have Samsung phones to be diagnosed and fixed. Well, we did and Eric diagnosed my husband's phone, made two recommendations which we agreed. We drove home and about an 1 1/2 later we received a call from uBreakiFix. The problem had been fixed, so we drove back to pick up his phone. So far it's working well! We highly recommend them. Thank you uBreakiFix!
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November 2023 by Joey Reynolds
The guys I spoke with there were very knowledgeable about what they were doing. They had my repair done well under the time frame they gave me. My phone looks brand new.
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September 2023 by Shearae Simpson
Jenny the manager called me the day before my appointment to get a better understanding of what issues I was experiencing and if I even needed to come in since I haven't even had the phone a full year yet. She was friendly, helpful, very informative and most importantly, she was honest. I would refer all phone users here.
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September 2023 by Trevor Hawkins
The worst iPhone screen replacement I've ever had. Took multiple trips because they forgot to add True Tone back.First and second attempt they left adhesive poking out of the side of the screen where it bonds to the frame, so I'm sure there was minimal prep before and after.Beyond that, my screen pops like a jar lid when I press down on it, seems like a defective product. The screen is also too sensitive to the point where I can't leave it in my pocket, otherwise it tries to unlock when it touches my thigh, to the point where I get locked out.This might of been a one off, but I've had plenty of screen replacements since smart phones first came out. I've never had such a poor repair before.
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September 2023 by Gary Mosley
Stopped in this store today with needing to see if I could possibly get a replacement Lithium battery for my COOLBOX. Battery Plus didn’t know how or where to locate the battery. The young lady there, along with her side kick, tried for several minutes trying to solve the problem and find the battery, upon finding it, they were not able to find a replacement but they were taking the time to try to help me in any way they could! So, I will revisit this business if i ever do need assistance and would highly recommend them to people who need someone that is willing to try to honestly help people!!Gary M.
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August 2023 by Christy Mcdonel
My husband & I walked into the Asurion Store in Smyrna. We were greeted immediately by a very courteous & professional young man named Moses. He inspected our phones & knew immediately what to do. He fixed & cleaned them before returning them… they looked brand new‼️He applied a sale price to our order. We were very pleased with the price & great (& quick) service.After we were finished with the repairs w’ Moses, I looked at phone covers. Jenny helped with that, going above & beyond, unlocking the cabinet to look further for the style that I wanted.I highly recommend Asurion for your cellphone repair & maintenance needs.The staff is top notch.
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July 2023 by Gracie Murphree
Was able to make an appointment online to get my phone fixed (broken screen). It was repaired in 24 hours. This was a bit of a big deal as we are leaving in a few days for 2 weeks in the UK and I have lots of apps, tickets, and confirmations on my phone.I would have given 5 stars but I had to call Asurion to check on the status of the repair. They said they needed my password or code to access the phone. I had given it to them when I dropped off the phone. A bit disappointing but the phone now works!
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July 2023 by Amy Bolton
After Verizon associate told us we could only replace the phone bc not able to fix it, we decided to have the techs look at it. Amazingly it was fixed with 0 extra cost in only a couple of hours. We will be bringing our devices here from now on.
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July 2023 by HeLa
I needed to get the screen on my Iphone replaced, as it completely went blank and stopped working, likely due to a faulty screen. I was quoted $70 for it yesterday, it came to $76.81 after tax. I came in to get it fixed today around 4:45pm. The cutoff for most items for same day pickup is 4pm, so Moises let me know I probably wouldn't get my phone back til tomorrow afternoon, I didn't mind this at all. However, I got a text saying my device was ready to be picked up around an hour later. They didn't get too busy after I left, so they were able to fix my phone very quickly! But of course I didn't see the text until literally 10 minutes before they closed. I called the store and asked if I could still pick up my phone, but if not I'd be fine coming tomorrow. Eric, the guy on the phone, was very understanding and kind and allowed me to come get it today, and luckily I live very closeby so I just barely made it in time. Overall, it was such a great experience. Everyone that works there is very knowledgeable and polite, I received top notch customer service, and they were very accomodating to me even when they didn't have to be. I cannot recommend this place enough for electronic repair. Thank you guys!! Especially Moises and Jenny (store manager), who were very kind and helpful, and answered all the questions I had. :)Also, I'd like to add that Moises did a great job handeling a rude customer in line before me. She was very entitled and unpleasant, and he remained very respectful when dealing with her. Don't be like her, these people don't owe you anything, you come to THEM for a service. Respect the workers and their time.
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June 2023 by Eric Lowrey
Hands down a stellar experience. Drop off and pickup was perfect. Professional and courteous! Explained everything and made sure I was good.
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June 2023 by Angela Stewart
My son had battery issues with his iPhone and they fixed it in a few hours. It was covered under our Verizon plan. Was impressed. They also have a plan you can purchase that will cover all your home electronics. Thought that was cool.
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June 2023 by Heather G.
Helpful and courteous. My only complaint is their in-store ad says ALL repairs are guaranteed for one year. I commented on their good guarantee and was told my screen repair was only guaranteed for one week. They need to change their ad or honor it.
