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January 2024 by Katie Hinkle
Great service friendly staff
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January 2024 by BJ Miller
I've banked with SunTrust, now Truist, for 18 yrs. I had great customer service at this branch. They definitely deserve better ratings than they've been getting. Thanks Truist. God bless.
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January 2024 by 66KMT
We supposedly had a 1 PM appointment on 12/27. We arrived a little early and there was a gentleman that had already been waiting when we arrived. Close to 1:30 one of the tellers came over to halfheartedly apologize by telling us that they were extremely short-staffed with people being sick or out on vacation and that we could be waiting for hours. His so called apology was full of excuses for the branch. Again, we supposedly made an appointment for 1 o’clock. I understand life happens, but then you notify your customers prior. Not after they had been sitting there 30 minutes past the appointment time. So we left. It’s not a coincidence that this bank only gets slightly over two stars on Google and our experience was poor. There are many other banks, Sam Ridley Smyrna. And a few of them are rated much better.
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December 2023 by restlessrecording
Too many go mention.Go to FB TRUIST Bank FAN PAGE
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December 2023 by D. Taylor
In and out. Great Staff
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September 2023 by Katherine a.
I’ve noticed that every time i go and deposit money in the atm it’s always a hold on it. Just this location though. Any other location the money is in my account right away. This has been an inconvenience
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June 2023 by Holly McClanahan
Absolutely the worst customer service ever . They can not explain or help with why their system picks and chooses which amounts post . They hit my account with 4 overdraft fees when the money was in there but a pending amount was more and there was a deposit pending to cover it all . Aaron at the Sam Ridley office had no compassion. Hopefully one day his account gets overdrawn !!! I will be closing my account .
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May 2023 by Lawanna Stewart
Very disappointed on how I was treated today. I had this account for over 30 years.. started as Third National.. then Suntrust.. now Truist.
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June 2022 by Angela Stewart
We rarely go inside the bank. Maybe once a year if that. But we needed to deposit a large check for our roof. Small staff 2 working and 1 sitting in an office. It was a good visit. I did notice that the desk outside which we have sat at for various things through the years seemed like it was not in use anymore. I don't know if it is due to a loss in staff or change in how they do business. I do hope they do not lose the personal customer contact that we have experienced in our over 30 years. I would hate to change banks because they rely on computers over great employees. Employees make the business an asset, computers are merely tools. Computers can be hacked, good employees can uncover a scam. You can always get a computer you can't always get good employees.
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April 2022 by Nicole Velez
I’ve been banking here for some years now have never had an issue until today. I went thru the drive they today today deposit a 559.00 check I don’t need the cash so rather deposit it. The lady literally took my check and ID and had me sit there to 10mins while she let other cars go. I called her out on it cause clearly if I have you my bank card signed check and said only need deposit that’s all she should’ve done and let me go. Well no I sat there while she took new cars in my face then tells me oh there will be a hold n this check. I’m calling corporate to see if this lady is discriminating because why would a 559 check from CarMax be on hold so long until April 6th and I have over 7k in my checking account so doesn’t make sense to me.
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March 2022 by J M
Well the buyout of SunTrust really went wellWe have not received our new debit cards and when I tried to call and the answering computer did not recognize my identification numbers or my account number finally after entering my account number (all of it incl back routing number ) it decided I was entitled to their vast options menu which takes you through several sub menus then starts back over. After much desperation and agitation it said my call will be answered by the next available person I hope then it said wait time is over 1 hour. I guess if they prevent me from banking with them I will go in and close accounts and go across the street to one of 9 other banks in the area. It's scary that a financial institution is so inept and incapable
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February 2022 by Asadullah Jamal
Never ever trust SunTrust.Worst bank and no customer services.
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January 2022 by Jason B.
I've come to the point where it is almost more trouble and more inconvenient to use Suntrust than the annoyance of changing over all my accounts.
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September 2021 by damirzanne
been banking with these guys for over 20 years … last week had some issues, and stopped by , branch manager helped me right away , got on the phone , and solved the problem … great bank
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June 2021 by Denise Shumaker
Thank you the Sam Ridley branch! I was the victim of a terrible scam!!The bank rep helped me cancel a Zelle transaction to a scammer!!My advice to you is dont seek rentals from Trulia or Zillow. Theses are the most unsecure sites.For rentals absolutely! Especially single family home rentals. Anyone can pose as anyone on these sites. Owners if houses. Houses listed 3 times at different prices!!!Watch oyr!!!!!!