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July 2024 by ROBERT BENSON
Sold me wrong parts first trip then wouldn't give any discount on correct part to compensate trouble
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July 2024 by Ian
Last night I stopped here due to some electrical issues with my Chevy and was able to borrow several tools from the store to fix it. Nate was my initial cashier and was very helpful, and their manager Jose came out and took the time to talk me through a few things while they didn't have any other customers - he helped me diagnose the source of my battery problems which I was extremely grateful for. I exclusively go to O'Reillys in my hometown, and will continue to be a loyal customer. Thankyou! ★★★★★
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July 2024 by Zach Graham
Everything went smooth walked in and they had exactly what I needed. The guy behind the desk knew exactly what I needed and the price wasn't as bad as I thought.
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June 2024 by Mike Sparks
DON’T SHOP O’REILLY’s AUTO PARTS.
They don’t honor their batteries warranties. Go to WALMART if you need a car battery. Their ‘Platinum’ battery only lasted a year and half of a 3 year warranty. Walmart has lower prices and when you break down with a dead battery—They will be there to gladly get you a new replacement.
Buyer Beware when shopping O’Reillys Auto.
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June 2024 by David Boyd
I'm not sure why I had to go back to the store three times for a headlamp assembly given the wrong product. Seems that when I describe my vehicle. They have a hard time finding the right product. I'm not sure if it's training or people just don't know about vehicles.
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May 2024 by Christian Martin
Great service
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May 2024 by Lans Prada
Excellent service
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April 2024 by Julian Gonzalez
usually have a good experience here but recently my orders have been getting delayed due to employees forgetting to order the part after i paid for it. Definitely needs improvement in that area other than that it’s good.
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April 2024 by Anthony McDade
My recent visit to O'Reilly Auto Parts left me thoroughly impressed with both the products and the service offered. On a mission to spruce up the interior of my car, I found exactly what I needed, thanks to the helpful guidance of the knowledgeable sales associate.
Navigating through the extensive array of car cleaning products can be overwhelming, but the sales associate went above and beyond to ensure I found the right solutions for my needs. From cleaning the doors to the top of the dashboard, I left with confidence knowing I had the appropriate tools for the job.
Moreover, the assistance didn't stop there. The sales associate took the time to recommend windshield wipers tailored to my car's specifications, emphasizing the best value options. This proactive approach not only saved me time but also ensured I made informed decisions regarding my purchase.
In addition to cleaning supplies, I also picked up 5 quarts of oil for an impending oil change. The convenience of finding everything I needed for routine maintenance in one place further enhanced the overall experience.
Beyond the exemplary customer service, I was struck by the impeccable organization and cleanliness of the store. Navigating the aisles was effortless, with products neatly arranged and clearly labeled, reflecting O'Reilly's commitment to customer satisfaction.
In conclusion, O'Reilly Auto Parts stands out as a reliable destination for automotive needs, offering a wide selection of quality products coupled with exceptional customer service. Whether you're tackling DIY projects or routine maintenance tasks, this establishment exceeds expectations in every aspect, making it a go-to choice for car enthusiasts and casual drivers alike.
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April 2024 by joe pinks
This is the better of the stores
In the area,helpful and Knowledgeable staff.
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March 2024 by j lagos
Terrible service. After standing in line and waiting for my turn, the "manager" left me waiting even longer saying that because he was a "manager" he couldn't go out to the parking lot and attend to my request. If you are in line, you must be attended to in that order without priority for anyone. If your "manager" cannot handle this situation, do not expect the other employees to do anything.
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February 2024 by Lori Gibson
The gentleman at the counter was very helpful.
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February 2024 by Triquetra
Great service. Had what I needed.
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February 2024 by Anonymous Sender
Oriellys near Nissan in Smyrna TN. If you purchase a lifetime tool and request replacement be ready for no as the answer. I purchased tool out of town. Did not save my receipt. The system per the store manager will not search another region? Why is that my problem? Manager said people can get tool at yard sale and try to replace? Who cares as a lifetime warranty does not say if you keep the receipt, take back to original store and you have to be the person to have purchased for lifetime warranty to be valid. Also do not talk to coworker about me when I walk out. My son was still in the store and heard you. Shame on you. I hope that $20 ratchet was worth it. This is just the start of my journey.
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February 2024 by J Jzb
Terrible service. Ignorant sales staff. Called in twice about a porduct before driving to the store. Product not avalable upon arrival after assurance on the phone product was in inventory.
