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November 2023 by Collyn Curry
I honestly don't understand the low star rating. I've been using this pharmacy since moving to the area several months ago and have never had a better experience! The staff are patient and polite and go above and beyond to fill hard-to-get medications. They're also loyal to their customers, which is a huge plus for me. 10/10 recommend this great pharmacy, you won't find a better one elsewhere. :)
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June 2023 by Hi Honey it's Mom
We switched about a year ago to Kroger pharmacy. The staff has been kind and helpful. They are EXTREMELY busy, but always seem to make time, and get our medications to us in a very timely manner.
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April 2023 by Michael Vomero
The staff at this pharmacy are incapable of maintaining a level of professionalism or decorum. If you want to know exactly how you are being judged for what meds you are on, then this is the place to go. I promise they will be sure to make it very clear in the way they turn away from you to stare and whisper with their co-workers. I have never felt so singled out and uncomfortable at a pharmacy before.
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March 2023 by Frankie W.
RACIST!!! Went to Kroger today on Sam Riley in Smyrna, TN. They had chicken that was sitting out for an hour and 45 minutes. They lady in Deli...Pam told us it would be ready in 30 minutes. Meaning 12:15. Went back at 12:30 and she told me it want be out til 1:00. A Causican woman went and ask for the chicken and she gave her a box. I asked for the manger....Walter, Big Walt is what they call him. He tells me I don't know why she wouldn't give it to you. He ask her and she says, it don't go out til 1:00. But the Causican lady got hers before 1:00. So we go back and forth and another African American lady walks by and said they did me the same way. Big Walt standing there NOT SAYING A WORD! Needless to say, me and the other African American didn't get chicken but the Causican lady did! R A C I S M!!!! It's TRULY STILL EXIST!!
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December 2022 by B G.
First of all this place smells gross and looks gross always. I ordered online since it's so weird there. 1223488194646754702 that's my order number. 2hours late i had to call twice just to be told "it'll be another hour". They did not proactively reach out to me or send updates...like they say they will. This Kroger is garbage don't waste your time or money here.
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December 2022 by Victoria O.
After placing a pick up order I opened the bag of grapes I purchased to find a SNAIL in the bag. I called the store to complain and expected at least an offer of a refund or at least an apology. Instead I got told "we'll it's a fresh product what do you expect". This was supposed to be a manager. I do NOT expect to find a living animal in my produce.....
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November 2022 by Anfernee Kindred
If I could leave 0 stars I would. This has to be a group of the most incompetent employees. Two times now the lady who seems to be the head pharmacist was rude to me and my fiancé. I wish I could call you out by name but our newborn has been waiting on his medicine for too long now. They said “oh we’ll order it since we don’t have it in stock and to come back Saturday”. Well, we came back Saturday and they said they never ordered it nor did they call/message to let us know that they never ordered it or any updates. This medicine is obviously important to our childs health and it makes me wonder if any other child or patient needed medicine to survive would they do the same? Lack of INTEGRITY to say the least. To the rude lady DO NOT talk to us like we’re stupid when we ask genuine questions seeing that you are the professional. I’ll be back to figure out names.
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October 2022 by 66KMT
It’s like you don’t care anymore. It’s not just a coincidence you have a little over 2 stars on Google reviews
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September 2022 by Kenneth Harless
My wife sent me up to get my sons medication. The lady (not wearing a name tag) at the front counter first said they were out of those, then told him that they would have to contact is Doctor. My son has been on this medication since 2019. I called them up, talked to Michelle who was able to get his med filled, and noticed that its on a refill schedule!!! and it was over looked!!!!!! If you don't want to be there or unhappy with your job, please find a different one that will make you happy. Working in the Pharmacy or any kind of medical life saving, your job is to make sure patients get the life saving meds. THAT IS YOUR JOB! We as patients really need life saving meds and you being unprofessional, lying, and being down right rude is uncalled for! Thank you Michelle for taking the time to figure out what was wrong and corrected the issue. As for the lady that was in the front counter, you need to rethink your life choices, and think if you'd want your family member to be treated like you treat people.
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September 2022 by Michael Tumblin
Up until now I've had good service at Kroger Pharmacy 12:58 p.m. I'm standing in line and they tell me they're closed for lunch lunch is from 1:00 till 2:30! I said it's 12:58 she said I'm sorry sir! Sorry is right! Watch Sesame Street maybe it will help you tell time!!
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September 2022 by Cynthia Day
I love how customers are not important anymore. 08/31/22 the sign at the drive window said open late due to staff training at 9. I sat and sat @at 9:10. I called they said sorry we're open at 10. I said sign says 9. She just said sorry and hung up while I need my meds in the drive lane. Such BS.
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September 2022 by Phillip Daniels (Ninjastar P)
Every time I get a message that mine or my wifes medication is ready I get there. they act like I’m crazy for showing up when they said the exact time it would be ready. This is the worst Pharmacy in town skip it if you want a place that respects your time. this place and it’s workers are a complete joke.
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July 2022 by Liz P.
This location sells rotten and expired chicken. We bought Kroger brand chicken legs on 7/4 with an expiration of 7/8 only to open them 7/6 and the smell cleared the kitchen. The chicken was gray! The cloth under the chicken was gelled over with blood stains. This is the second time we've bought rotten and expired chicken from this location. The meat department needs to pay attention to what they're selling as it's obvious they're changing expiration dates on their raw chicken items.
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July 2022 by Liz V.
This location sells rotten and expired chicken. We bought Kroger brand chicken legs on 7/4 with an expiration of 7/8 only to open them 7/6 and the smell cleared the kitchen. The chicken was gray! The cloth under the chicken was gelled over with blood stains. This is the second time we've bought rotten and expired chicken from this location. The meat department needs to pay attention to what they're selling as it's obvious they're changing expiration dates on their raw chicken items.
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March 2022 by Tiffany J.
I'd rather shop here than Wal-Mart but they really need a new spot! This location is too small for the area. Also, get new rugs for the front, first impressions always last the longest. Customer service is not like it use to be here or anywhere else. The 10 and 5 foot rule still exists, right? Department leads do not acknowledge customers so why should the staff... hmmm! I'll still shop here, they just need a few upgrades internally!