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April 2024 by Ginelia Torres
Great customer service I live in Florida and keep the Bank for more 10 years
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March 2023 by Christy Davis
I've been banking with FirstBank for 10 or more yrs. They have always been helpful even when I was transferred 6 hrs away for work. Until today. My account has always been in great standing at all times.For a simple address change the guy tells me I have to do it in person. I've never had to do it in person. I've been living 6 hrs away for 4 yrs now and I was always able to verify over the phone any info. But now, nope. Any issues I've had, any purchasing I've done I've never been told I had to come in personally to do so.Because of this I think it's time to change my bank to one much closer to me.
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March 2023 by Paul Ritter
People are helpful and friendly.
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September 2022 by Tanner Morrill
Their text message alerts are very vague & don't say who is charging you. They don't notify you when you get overdraft fees. You can't get daily balance texts. They close too early.
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April 2021 by Becky -
So far my experience has been great with this bank. Great personal customer service!
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February 2021 by Sam Black
Never know if the lobby is open anymore & there is always new people working.
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December 2020 by Valerie Fratgillo
Horrible management. Was told they can shut my card and my account, if I use it online, ummn almost everything is online nowadays.
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September 2020 by Dean Heasley
I do most of my banking at FirstBank. They are always very friendly and professional. I highly recommend them.
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May 2020 by Amy Bennett
We have our personal AND business accounts with FirstBank. Always helpful, professional, and very personal. Shout out to Eric who is knowledgeable and always greets with a smile! Also, very thankful for Mike DeFere for helping us tremendously during the COVID crisis with the PPP. They all do an amazing job and wouldn't want to bank anywhere else!
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April 2020 by --
So far my experience has been great with this bank. Great personal customer service!
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March 2019 by Linda Lewis
Excellent customer service.
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December 2018 by Jane Hankins
The very best bank I have ever dealt with. Excellent customer service is there number one goal.
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October 2018 by Wyatt Goostree
Best Bank in town. When you walk through the doors everybody greet you and is ready to help in any way possible
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September 2017 by Lexi’s World
Great customer service an really like banking with them.
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August 2017 by Jerry Boggs
Great bank. Very helpful. Careing staff.