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February 2024 by Kelci Peck Taylor
Poor customer service and attitude from one of the gentleman working the front area. The female was very nice and pleasant. Initially, poor communication on why it was taking so long to patch a hole in my tire until I asked after being there 45 minutes. I was the 2nd customer in the building with a 7am appt. Over an hour went by and finally the gentleman told me it wasn't able to be fixed. No other solution was offered other than to put the spare on. A spare was put on, he rudely put the key in my hand and walked off without a word. I will never return to this location. I was also able to take the tire to a local competitor and they patched the tire just fine, so I'm not sure what the issue was. I do not recommend this location.
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February 2024 by Samuel Delgado
Great customer service. Friendly employees. I asked for and received a military discount. Great pricing and work.
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February 2024 by Lori Smith
These people don't clean up after themselves. They rotated and fixed tires. Left a mess all over the wheels. I'm not sure what the substance is just very difficult to clean off.
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February 2024 by forrest osborne
This place will rip you off and sleep good about it. Beware who uses this. Just got a synthetic oil change which is good for 5000 miles. They put a sticker on my windshield saying I need another one in 3000 miles. Carelessness or money motivated? Either is unacceptable
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February 2024 by Mike Hoover
GREAT SERVICE
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January 2024 by C Poff
Huge shout out to Ashlynn and TJ. They were super friendly and knowledgeable. They know their stuff. Got my car fully checked out after a very long road trip and I couldn't be happier.
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January 2024 by Joni Cockrill
Good sérvice
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January 2024 by Jocelyn Cruz
At this location, we walked in and asked to have an alignment done on our truck. They offered us a lifetime warranty for our Ford Super Duty. They did the alignment, and all was well. Since then, we have attempted to align it, but now they turn us away. The first time, they said it was appointment only, so I went to a different location in Murfreesboro, the other facility did the work with no problems. This morning, my husband walked in around 7:10 am, and right away, the guy told him nope, your truck is too big. My husband tells him we have had the work done at their location before and have a lifetime warranty with them. The guy then tells him that’s interesting. He proceeds to say that the truck is too big for their equipment. They “attempted “ to do the job but couldn’t. I’m disappointed with the customer service at this location. The way they talk down to us was disgusting.
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December 2023 by torry mitchner
Great service and timely
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December 2023 by bobby bryant
Same day service.Multiple repairs ON SATURDAY.Friendly techs.
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December 2023 by Jetaiya Hill
I always have issues w/this location.I only go here because it’s walking distance. Yesterday I took my car for brakes One of the guys called me after the brake check was done to let me know what was needed and how much it would be. I asked for the full price and he told me $450. However, when I get back to the store to pickup my car, they gave me a total almost $70 more than stated initially. I barely had enough for the $450 , so I definitely didn’t have enough for the amount the wanted. The guy checking me out brought the balance down a few dollars so I could pay but this still doesn’t sit well with me. Please get better people at the desk that have to communicate with people. I’ve been lied to plenty of times about the times my car would be ready. One time when I left my car before they opened, put my key and a my info inside the drop envelope and they never worked on my car because there was no info on the outside of the envelope bt they never looked inside. Smh
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November 2023 by Brian Kelly
Worst experience of my life, this closed the deal for me with Firestone once an for all. Took my car in to have power steering pump replaced or repaired . The young man told me they need to do a diagnostic for $120 dollars, for what I assume to give me more info I don't know? He said to me we don't repair vehicle without doing diagnostic, fine. Gets a call back we need to replace power steering pump.....ok an? "And you need a new battery". Diagnostic sure buddy. "Yea and it comes with warranty since we diagnose". At this point, I'm starting to sense either I'm going to be treated unfairly or not be provided with service I'm going to pay for. However, I ask him if he could repair it and put in new orings he said to me they only use new parts, and it would cause me 800 dollars to change a power steering pump!" I might as well go to Walmart and buy me a 14mm socket and ratchet to change it myself ?. Anyway I agreed it took about 6 hours for a 1hr or less job with me having an appointment! Anyway, I go in to pay and get my car. I don't want anything to do with these people in my head ask lady how did it go an if they were able to get the new pump installed. She tells me oh it's not new it's rebuilt." The guy I was speaking to over the phone gets in or conversation, oh, it's a new part ! Let me pay an get out of here never return before I say or do something stupid. Looked in my hood no new part . The power steering fluid spilled in there they didnt bother to wipe it up. I'm pretty sure if fluid spilled on the belt, they should have replaced it. I can go on and on, but God knows it. I'm trying my best to be a good human begin.I was robbed, disrespected, and treated like a fool. I wish I could give zero stars. I've been going to Fire Stone for years but never this location. I can't believe this i need a general manager or VP to address this situation. Almost $800 dollars over 6 hours unbelievable! "This look like a new part I wish I could show the oil pile of fluid what smoking when driven"
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November 2023 by Devin Slayton
Went in last Friday for an alignment and was told I needed a bigger camber/caster bushing to be able to line it up I was told firestone doesn't carry this part and didn't know where to aquire it but if I provided it they would gladly install it and finish the alignment. I bought the bushings and returned yesterday only to be told firestone doesn't do that type of work. So now they have lost a repeat customer and the people working the counter are extremely rude, and unprofessional.DO NOT DO BUSINESS WITH THESE PEOPLE THEY DONT DESERVE YOUR MONEY!!!!!!!!
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October 2023 by Shellie Schmitt
This place does great work and the staff is friendly. My only issue is that the service provided is exorbitantly high.
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October 2023 by Xan Weaver
Dropped my car off with brakes that were squeaking and grinding at 9:00, and told that my car would be ready around 11:30. 5.5 hours and $200 later, my brakes still squeak and grind. Mechanic Trevor was honestly very helpful and knowledgeable, and knew his stuff. However, the lady at the front desk was rude, and demeaning, and reeked of urine. If you value your time, your money; or your car, take your vehicle somewhere else. Unbelievable service from the lady at the front desk.Service: Brakes
