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April 2024 by Emily Sullivan
I've been with 5th Third for 3 years now and love them. Easy communication, no unrealistic/confusing fees, no problems. They have even helped me with necessary cancelation problems.
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March 2024 by Mistie Morgan
Smiling faces and willing to help
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December 2023 by Alexia Grogan
Over the span of several months, I continue to get unsolicited calls in the middle of the work day despite asking multiple times to only be contacted in case of emergency. Every time they call, they want to “check on my banking needs” and see if I need additional services. I ask them every time to add a note to my account to not contact me at all unless something is wrong. The most recent time, I asked if they could pull up the notes on my account and the note to not call was there but they did not read it before calling. I don’t want to block the number or remove my number from the account in case something does happen to go wrong, but I don’t know how else to get them to stop.
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November 2023 by John Freeman
Wonderful people & service
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November 2023 by Teresa McGee
I love this branch. Every person I have come in contact has been amazing. Special thanks to Eli Murphy. He knows his stuff!
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December 2022 by Alex Treneff
After a ridiculous experience at the Murfreesboro branch (be forwarned), this branch got me right in, created an account for the promo offer, made it easy, and the banker guy was super friendly and nice to my kids too.
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December 2022 by Alan Rand
After a ridiculous experience at the Murfreesboro branch (be forwarned), this branch got me right in, created an account for the promo offer, made it easy, and the banker guy was super friendly and nice to my kids too.
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October 2022 by Kenny Merdan
Worst customer service I've seen. Do not use this bank if you don't live near a branch. They will make you drive from Houston, TX to get a cashier's check or a wire. Zero accommodations, unwilling to use fax or e-sign, must go to the branch only. Terrible.
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September 2022 by Shelby
Kay was very helpful and completed my cash advance with ease and efficiency.
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March 2022 by Tiffany Crescentini
This bank and staff are AMAZING! I experienced incredible service from Eric & staff with setting up new accounts, working through challenging payroll issues, etc. I highly recommend this bank and Eric for any banking needs. This bank prioritizes efficiency, personalized experience, and meeting the customers needs.
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December 2021 by Justin Kulick
There aren't enough locations locally and it takes 2 weeks for them to mail you a debit card. I had to go to this physical location on Sam Ridley twice in 3 weeks to fill out withdraw slips. I had almost forgot how
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October 2021 by Tad B.
Absolutely terrible bank. They should be known as the call forwarding bank because they never can resolve any matters!! Stay away!!!
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June 2021 by Seth Gregory
Opened an account at this branch around four years ago. Staff was kind and courteous. Never had an issue banking with 5/3. Highly recommend!
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May 2021 by M C (A)
They will lie to you about their services (the manager Daniel) and hold your money so it's not available, and say they can't do anything about it. There are a million other better banks, go somewhere else. I will be closing my account there asap
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January 2020 by Q Willis
Was unable to order dominations of money. The Bank next door does First Horizon. They not only were able to do it. They were helpful and nice about it.
