-
December 2023 by Tina Jacob
I have ordered a lot of Christmas gifts from them this year. Fantastic service and a very helpful staff. Great sales great customer service. I would highly recommend them for all your Christmas needs. Sales are the best I've ever seen. Give them a try.
-
December 2023 by Hala Mahmoud
Worse customer service ever. Cashier was very short and rude when I was asking about the price. The male employee was sarcastic when I asked about the sale. Wow. Definitely my last time in this store.
-
December 2023 by Candy
They don't let the store become overcrowded. The staff were very nice and helpful. Plus, considering the number of shoppers, they kept the checkout line moving!
-
November 2023 by Marie Prince
All the staff was so friendly and helpful.
-
November 2023 by Patricia Walton
The young lady who checked me out was very nice.
-
September 2023 by Joey “Joey”
They are fully stocked on all products! Big selection and awesome customer service. Huge sale thru October!
-
July 2023 by alarecia
My Go to BBW!!! Clean, well stocked, great customer service, friendly staff…………enough said.
-
May 2023 by Barbara Peck
Great interaction. Love my candles!
-
April 2023 by Felisha Haggard
The Smyrna location is just beautiful. The ladies were extremely helpful and nice also. I'm a bit of the old school bath and body scents, but they really got some great stuff in there. Go check it out!
-
April 2023 by Just Me
The lady on the floor rude as hell with my daughter for no reason because she grabbed a non test product, like dummy we buying ! Get better people to work here or soon I see that store closing because is almost always empty
-
April 2023 by Vorresta M.
I have spent hundreds of hundreds of dollars in this particular location, and usually I have a great experience. Today I received an email from Bath and body Works. The coupon offered 25% off and then there was an additional coupon for a free item of 895. To make sure that the coupon was valid I called the store and spoke with the employee, she told me the coupon was OK and to bring it into the store and they will be glad to honor it. I left work early just so I can get here before they close, to my surprise, they told me they've never seen the coupon before and that it's already been used Once I told the lady that I called, the lady next to her stated we had one this morning so it must be something new they're sending out from the office. My issue is no one knew the coupon, they had me drive 15 minutes away from my job just to get here and tell me., I can't use it. When I ask for an area supervisor or district manager, email or phone number, they directed me straight to customer service, which was closed, and told me that they could not give me any of his information. So I had to call a different location in a different city, where they reached out to the area supervisor and had him call back into the store. As I listen to the employees speak to the supervisor on the phone, I noticed she did not tell him that they told me to come in with the coupon because they would honor it.smh the whole time she was trying to describe the coupon, but not till the situation, so within one minute tops, she hangs up with him and tells me that I need to call back customer service tomorrow so that they can give me a different code to honor the coupon but the coupon was no longer the issue to me, the 35 minutes that I spent in the store inconvenienced was. No one has reached out to me to apologize, or to acknowledge that it was their fault. They were very dismissive to my time and my issue..
-
March 2023 by Trixie Verchota
This location runs sales and actually has the items on sale in stock. The sales ladies are always very nice and helpful. The store is clean and organized.
-
March 2023 by Cassius S.
I usually don't have a problem with this store but today this girl gave my fiancee so much attitude. She asked where the car scents were and the and the girl looked her up and down and said "you mean where it says 'car fresheners'" and I just was so surprised? Otherwise, the store is really clean and the staff has always been friendly any time we go in. Also the candles of course smell amazing and we love getting the deals! It's definitely my favorite place to go after going to target!
-
January 2023 by Jake
Very inflexible. We had an order that we couldn't pick up due to being out of town for an emergency. We attempted to call 3 times and was put on hold each time for 15 minutes. We called the next day and someone finally was able to speak with us. We let them know that we would need an extra day to pick up the order since we were out of town due to a family emergency and both the sales associate and manager refused. I've worked in retail for years and we were always flexible with our customers. Horrible service. Steer clear of this store.
-
January 2023 by Mimi mimi
Customer service was great product are great. Just wish they would go back to the coupon policy, 3 day grace.
