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October 2023 by Monica J.
They won't allow me to be honest and tell the truth! This office sucks give you appointment don't do what you come for cleanin. I got a 4,528.56 tab with a 300.00 toothbrush included that I didn't ask for!!! And the office manger was very nasty n rude he cancelled my next appointment I guess he wasn't man enough or enough of him to tell me!! I called of course he was busy!!!!! and would call me back which he didn't that's fine I'm smiling this morning after my teeth cleaning.
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August 2023 by Marilyn Liddell
I love, love, Aspen Dental. (Smyrna, TN). The employee 's are awesome. Very knowledgeable and friendly. And the Dentist, well should I say more. The best ever. I would not go anywhere else.
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August 2023 by Anita Elliott
Absolutely the worst customer service from front office. Had a dental emergency (broken tooth and infection) but couldn't see me for two weeks even though I was an established patient. When I did get in and decided the wisdom teeth plus the broken tooth needed to be extracted by an oral surgeon, it was going to be at least 5 weeks and they never did return my many calls trying to schedule. My estimated cost was going to be $999. Found a new dentist, got scheduled with oral surgeon and my cost was $104. Run from this place.
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August 2023 by Amber Terry
ALL THEY WANT IS YOUR MONEY!!!!! I scheduled a cleaning (well so I thought) to be done. They did an exam with NO cleaning. When I asked if I was getting a cleaning the hygienist told me she had to ask the front desk (like she doesn't know her schedule).The front desk lady came and said that I wasn't scheduled for a cleaning and the hygienist was booked for the day. So now they want me to come back for another visit to get my teeth cleaned. AKA more money. Communication is off, I was under the impression I was getting a cleaning and they literally just poked my gums and told me to come back. DO BETTER ASPEN!
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June 2023 by Rebecca Robinson
They were all wonderful. The Dentist in charge has a very good relationship with the assistant. He knew what he was doing without a doubt. He gave me my options as well as his recommendation. He was very humble and kind. I appreciated him so much! Seriously really wanted to give every one in there a big hug as I left. ???????
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May 2023 by Brian Mac
Poor customer involvement and interaction. It comes off as a training center. Staff being instructed basic knowledge right infront of the client and talking about them as though they aren't there. Doesn't make a client feel confident that they know what they are doing. And they don't because it took 3 times to make an upper mold for my temporary and the Dr. Had to come in to do it right.Then for my permanent it took 2 times and I'm not confident that one came out good. I wasn't toldAnd when someone is doing a mold they should pay attention and not move their hand while they have them in a patient's mouth. Talking and joking with other staffers unaware they are moving their hands and screwing up the mold.Yeah, let's not apologize and put the client through it all over again. It's so enjoyable having someone shove an overfilled mold tray in your mouth.What really makes me mad is not being told just how many visits total this would take to do right at the start.Then being asked when I could come in again while I can't speak. I have a messy mold of rummer in my mouth... Redicoulous..If I didn't or hadn't payed all the money for the procedure right up front. Required.I would pick up and go somewhere else where they treat thher clients like humans and not cattle.I'm not impressed at all with Aspen Dental in Smyrna TN.
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May 2023 by letissa gladden
The staff members there are very professional was going in to get a tooth extracted. They made me feel very comfortable. I would definitely recommend this place
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March 2023 by Kendell Ragsdale
AVOID THIS PLACE. They lied about the condition of my tooth. Said they could fill it and it would be fine. Halfway through the procedure, they tell me I'll need a crown instead. I wish they would have been honest so I could of got it pulled instead. They filled the tooth too close to the root and also overfilled it which left my being unable to close my teeth completely.
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February 2023 by A Trent
Terrible first time experience. Arrived 18 min before my actual appointment and waited In lobby for a full hour before being taken back for x-rays. I asked the front office staff why I was waiting for so long , no one had an answer! The front office staff is very unprofessional . The x-ray tech took a very long time, I had a lot of pain after the procedure . After I spoke with the dentist and office manager. I felt overwhelmed with negative feedback . I left Aspen office 2 hours later, my appointment was just for x-rays. DO NOT RECOMMEND AT ALL.
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February 2023 by Angela Jarrett
Literally walked in and walked up to the desk and the lady was like you can just sit down I just got here. No good morning. Just rude and it was my first time coming to Aspen and that turned me away. Customer service is everything. But her response to someone who is coming for their first time was awful.
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February 2023 by Tonya Rhoten
Best experience I’ve ever had with a dentist.. I’ve had a lot of dental issues the worst pain ever got my antibiotics going and few days ready to pull it..They held my hand while numbing me up and worked with me to get everything paid for they took care of my family too I can’t wait to finish everything with the Smyrna TN Location
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November 2022 by mariam
Horrible and unprofessional! My dad had an appointment today and yesterday I got a call from them saying they had to cancel the appointment because they double booked. Well how is that our fault. She said they changed the staff ok and we made that appointment a few month ago. What is that has to do with his appointment??! I just don’t understand. Mind you this is not the first time they do this. Then she proceeds to tell me that the next appointment with the same time he had today is not until November 28. He will not be going back. I advise everyone not to go to them.
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October 2022 by J-Tenn
I came in a month ago with inexplicable pain and they were able to make a next day appointment. It turns out I had a tooth infection and needed a root canal. Charles Meredith and his team are wonderful - they will remember me because I am the “ is it going to hurt” girl. They were patient towards my anxiety and didn’t make me feel alienated. The experience was made better because of everyone who handled me. Thank you Charles and team, make sure they get this message.
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October 2022 by Addison Wilson
There is no clear communication at this office, and their actions are done with zero thought to the immediate impact it has on their patients. They overcharged me $2,700 (did not give me a receipt), and my credit score dropped 70 points. And then they issued a refund that care credit says they don’t see and could take 30 days to process. Don’t finance with them. Their office personnel are nice and that’s the only plus.
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October 2022 by siber barashy
UNPROFESSIONAL EXPERIENCE! While getting my teeth cleaned at Aspen dental on Oct.4, I received an untrained and unprofessional newly graduated dental hygienist with no experience cleaning teeth at all. The new dental hygienist did even know how to work or grab the tools. She was skipping my teeth moving from side to side up and down in a random cleaning order. I recommend not wasting your money going to Aspen dental 440 Sam Ridley Pkwy W Ste 140, Smyrna, TN 37167.
