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October 2024 by Double Diamond Industries
I was waiting on a package for my business. A part I needed for the next day, they have delivered here a thousand times it’s only a mile and a half from the post office. Driver said he could not access my driveway or front door lol my driveway is big enough to put a tractor trailer in they have done this several times before where I ordered the part from used usps I told them to use UPS this is why. They our always late or never come at all glad I don’t live 10 miles away or I would never get mail left it at my garage door in the rain several times the package is small enough to put in the mailbox and is not signature required just a horrible usps
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September 2024 by Sara Ford
I’ve never in my life had so many packages go to the wrong house, or go missing. It’s been an ongoing issue. Hundreds of dollars of packages never make it to me.
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September 2024 by Patty Clements
Excellent Customer Service!!
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January 2024 by lalo G
customer service could definitely be better
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November 2023 by Penny
They keep the phone off the hook so you can't even call them when your package doesn't get delivered with the rest of them.
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September 2023 by Nikki Seale
Their phone number is no longer in service. And if you have important packages and have no car in driveway because you can’t drive dur to disability, it gets returned. People are too lazy to get out and knock on the dadgum door!! Plus, my shades were opened. Someone could very easily could see me I. My living room!!
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July 2023 by Dave Case
Worst postal service available...constantly leaving my packages next to the street for anyone to grab or even drive over. Have complained to postmaster and the delivery driver still continues to not bring packages to the house..if could rate ZERO stars I would. Guess I need to pay more on shipping to have delivered by FedEx or UPS who do their jobs
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March 2023 by Kari Livingston
I've only been in Smithville less than 2 months and I already think this is the worst post office ever. They ripped my mail in half and put it in the bag and who knows where the other half is. Also, the carrier is to lazy to shut the mailboxes; they're left open all up and down the street no wonder some of the boxes have a destroyed opening. How rude is that. Reading from the other comments it seems like there's no use trying to talk to anybody in this town. Ugh....
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September 2022 by Amie Knowles
I live on a street where my mailbox had to be installed in my neighbors yard across the street (our boxes are side by side). My mail is mostly in the right box but my deliveries are always left across the street on their porch. I even have my house numbers on the front of my house. I've gone in and brought it to their attention but this post office does not seem to care. I really would like for them to stop delivering my packages to my neighbors. Not everyone is honest and one day I won't get my package back.
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March 2022 by CAROLINE YOUNG ASHER
I waited and waited Just to ask a question and Never did get to speak w/ anyone...I realize people are busy but they fail to realize is I am busy also and having to wait for almost an hour to get to speak w/ someone and not getting to is a sure Waist of my time also. This is wrong they need a much beter system and I bet that is why they are Rated 2.7
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January 2022 by Michael VanDyne
The people working inside are good at their jobs, but the carriers are questionable. Iv'e lived in my current location for less than a year and Iv'e already had about 6 pieces of mail lost and never delivered to me. I see it in informed delivery but it never physically makes it to my address. Some of these have been months ago but still never show up. I call up there about it and they have no idea, so I guess good luck getting all of your mail.
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September 2021 by Stacey Watson
I hate to give a review over all bc everyone has been helpful but this one lady. I believe her name was Cindy. My stimulus check was sent to smithville post office instead of dowelltown (which is my actual address) so I have called once a day until yesterday when I found out some checks had went out but the carriers had them so I called at the end of the day. I’m a mom of 5 and could use it! But when I called this morning to check I get a smart reply of “we will call YOU when we get it”. They also get busy and could forget and I don’t want it getting sent back! I’m a very friendly person until your ride to me! Everyone else that has helped me has been super nice otherwise!
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September 2021 by Matthew Florida
All I can say is good luck getting anything done with these bozos. My neighbors have moved my box and tampered with my mail on multiple occasions and the incompetent post master at this location will do nothing about the issue or even allow me to move my box. Absolutely horrible customer service, wish I could give zero stars.
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August 2021 by Colmatt
All I can say is good luck getting anything done with these bozos. My neighbors have moved my box and tampered with my mail on multiple occasions and the incompetent post master at this location will do nothing about the issue or even allow me to move my box. Absolutely horrible customer service, wish I could give zero stars.
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August 2021 by Nikki Cook
I had never had any problems before. But just recently my father sent me a bday card with cash, and when I got it, it had been opened and the money gone. Keep your eyes open people of smithville.
