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June 2024 by Sherry Duncan Moss
Well stocked, friendly employees
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November 2023 by quantumlight2 universe
Pharmacist (brunette and glasses) has selfish self centered arrogant superiority complex with a condescending derogative approach to the customer . I politely explained that I had called my doctor I couldn't get through to anyone and it's automated system told me that they are now allowing the pharmacies to now digitally submit a prescription renewal. She ended up condescendingly saying to me " the magic word to get through to a pharmacist is say speak to a pharmacist " ! Even though I never told her I called the "pharmacy" I told her I called my "doctor" to renew my prescription! She just acted like I was the one that was an idiot. What a lame pathetic uncalled for experience .
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September 2023 by Nikki Morrison
My stars are for gentleman working the front. So kind and generous he deserves a raise. Thank you so much for calming this mamas heart today.
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August 2023 by Rodger Castleberry
Too high prices and faulty communication
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August 2023 by Lisa Burris
Always clean and well stocked.
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August 2023 by D LR
The middle aged, long haired brunette pharmacist’s assistant at drive through is extremely rude. I understand policy regarding a drive through and the need to expedite customers in a drive through. Sometimes…you know the old saying, it isn’t what you say but how you say it? So very very rude. I went inside two days later, and the pharmacist nearly condoned her actions. I’m switching my family’s prescription elsewhere. I’m tired of how CVS treats their loyal customers. Good Bye CVS!!!!!!
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March 2023 by Tammie Madaris
If I could give less stars I would. 1 month ago I picked up my thyroid medicine, after noticing I had only a 30 day supply I assumed more refills. I looked for how many refills and just then noticed I should have received 90 days. After calling the Pharmacist he stated he had a screenshot of my prescription and I received 90 pills. I don't know who took the screenshot, but as I stated how could I have dropped exactly 60 pills. . I along with my insurance company now have to pay for the rest of my pills. Something is very wrong and it needs to be looked into. Mistakes happen, but this is upsetting to me. I was basically called a liar by this pharmacist. How do you drop 60 pills without noticing you dropped 60, exactly 60 pills. Now my insurance as well as myself will be charged again.
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February 2023 by R Y
Staff is rude and unprofessional. Won't accept insurance card for prescription pickup when by law it's accepted. Would go somewhere else
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January 2023 by Debbie Rice
The middle aged, long haired brunette pharmacist’s assistant at drive through is extremely rude. I understand policy regarding a drive through and the need to expedite customers in a drive through. Sometimes…you know the old saying, it isn’t what you say but how you say it? So very very rude. I went inside two days later, and the pharmacist nearly condoned her actions. I’m switching my family’s prescription elsewhere. I’m tired of how CVS treats their loyal customers. Good Bye CVS!!!!!!
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January 2023 by Mary Bales
My teenage daughter picked up two prescriptions she takes regularly. She questioned price and the pharmacy tech insisted it was correct. When I called them after she had paid but she was still standing there, they acknowledged the price was incorrect but since it was now 6pm they couldn’t fix it until tomorrow.
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September 2022 by marie cunningham
Superior merchandising and supportive staff. Thank you for all you do for Signal Mountain
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January 2022 by Thomas Martin
Ms.Denny was great!!! So kind and got to me as quick as she could. Worked through her lunch break to see me, most would not have done that! Really appreciate her!!
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September 2021 by Chris Goins
Our family were loyal customers of this location since 2011. I waited in the drive thru line on 9/10/2021 for a bit around 1:25pm. By the time I made it to the window, 1:30pm, I was told they were closed as the associate (Sierra) closed the window and the door that covers the window, with no other explanation. I parked and walked with my 11 year old daughter into the pharmacy where they were still helping a customer. I wanted to understand this new policy as this had never been my experience there previously. Before I could speak, the same associate, greeted me in a very rude and unprofessional manner with these words, “we are closed - I already told you that once in the drive thru, WE ARE CLOSED!”. I in return let her know there was no reason to get an attitude with me. I then tried to work with the nice associate running the counter who was unable to assist with my son’s prescription due to a computer issue. At this time the drive thru associate was standing with her hand on the switch to close overhead door while glaring at me. I naturally asked her (in the same manner that she spoke to me) if she needed to say something to me, her response was that she was waiting for me to get out of the way so she could close the door. At this point another associate turns to me and again says “WE ARE CLOSED!”.I can understand being busy, having a bad day, needing to eat, or take a break. Never would I think it’s okay to speak to or greet a long time paying customer in this manner, or any customer for that matter. Likely the most unprofessional and cold experience I’ve ever had at a retail establishment. As inconvenient as it will be for our family, we will no longer frequent this company. I would much rather spend my money with a friendly and professional staff at a different establishment.This was unfortunately a one time experience that was enough to loose a customer. Hope your staff has better days in the future….For what it’s worth, perhaps be patient and explain to your customers that there is a new pilot policy which closes the pharmacy each day so the Pharmacist can have a break. Give the customers notice that have been waiting in your drive thru, tell them they will not be helped as they pull in, instead of letting them wait and then slamming the door in their face with no other explanation than “we are closed”. Or try placing a large sign outside letting them know of your updated hours. I would advise communication being key, and how you communicate being even more important. Raising your voice in a demeaning manner to a customer who is not aware of a new policy is never the solution.
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June 2021 by Erin Moses
Please explain why I have been on the phone for anHOUR and not 1 person can manage to even answer to let me know they would be with me soon?? This is ridiculous and unacceptable.
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May 2021 by Carol Acker
Had my diet cocacola love cocacola...
