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November 2023 by Kathleen Staite
I’ve had Crickett for over three years. The new person that I’m dealing with Kia ordered me the wrong phone. I wanted a Samsung and she ordered me a Motorolla. When I tried to return it numerous times within the seven day period her staff said she was either on vacation or out sick. On November 1st, my husband and I went into the store and she tried to run and hide in the back, but I saw her and told her associate to go get her. U talked to Kia and she told me that I can’t return or exchange the phone because I passed the seven day window. Meanwhile, her staff kept telling me from 10-23 through 10-31 she was either out sick or on vacation and only she could return the phone so clearly I got scammed. Customer service was on the phone with me in the store this evening and they told her to return the phone by calling the helpdesk to do an override. As soon as Kia saw me, hang up with Customer service, she called the owner who said you’re not getting another phone so stop wasting our time. She never called the helpdesk as Customer service asked her to do. I then started to record her to prove that I was in the store because they lie so much. Even the district manager, Karen, was extremely rude and unprofessional. I documented all the dates that I tried to return the phone and she called the police and said that I was causing a scene. I guess telling her she’s a liar, a narcissist, and a Gaslighter is call for bothering the police department but of course they had to show up. I can no longer go in Crickett, which is fine with me because we will be canceling our service for sure. Horrible customer service, completely dishonest, scammers in that store. I would say run and run far. Do not buy a phone from Crickett in Fayetteville especially from Kia. They get a big fat zero from me.
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July 2023 by John Dough
Joel is the best. I wouldn't go anywhere else for help with my phone or it's service. He actually cares about his job and is a really good dude and that's almost extinct in customer service nowadays. Thanks again Joel for helping me. You are an amazing person and I will remember you. Thank you for your kindness, honesty, and integrity. You deserve your own company! I'd switch to Joel Mobile?
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May 2023 by Google Customer
Joel is the best. I wouldn't go anywhere else for help with my phone or it's service. He actually cares about his job and is a really good dude and that's almost extinct in customer service nowadays. Thanks again Joel for helping me. You are an amazing person and I will remember you. Thank you for your kindness, honesty, and integrity. You deserve your own company! I'd switch to Joel Mobile?
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January 2023 by Laura Campbell
Great staff and excellent customer service! Thank you all so much for being so great! <3
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January 2023 by Laura Velarde
Great staff and excellent customer service! Thank you all so much for being so great! <3
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September 2022 by Cole Bateman
Great customer service! Josh was super helpful and a great multitasker, addressing other customers while still making me feel like a priority. Even helped me pick out a Pop Socket! A+
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June 2022 by marco 1013
Great service, so much better than the one they used to have. So useful, helped me a lot switching plans easily and fast. No difficulties at all and such of great communication between me (costumer) and Hugo (the guy that was helping me). Without a doubt one of the greatest service I’ve had
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April 2022 by Mary Cook
I have great service in town but anytime I call the store I get forwarded and never get an answer ?
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May 2021 by Amellia Smith
Didnt even fix my problem
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March 2021 by B. T.rouble
I have been a Cricker Wireless carrier for two years now. 5 star.
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May 2020 by cookie anderson
i came into this store i will just say this was the worse customer experience i had Jhony the employee who helped me was not in the store at the time i walked in he was in his car i believe smoking then ran from his car back into the store to assist me it smelled of marijuana in the store and he came off as high i didnt want to be in there any longer and he came off as not really caring to assist me so i left if i could i wouldn't even give this 1 star
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April 2020 by Molly Moo
Johnnie is the best. I wouldn't go anywhere else for help with my phone or it's service. He actually cares about his job and is a really good dude and that's almost extinct in customer service nowadays. Thanks again Johnnie for helping me out with my new Stylo 5. Best phone I've had yet.
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April 2020 by Chase Gentry
Great Customer Service
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April 2020 by M
We were looking for friendly service after a horrible experience at the MetroPCS store in Shelbyville and that is exactly what we found. The staff was wonderful. They explained everything to a T. Unlike MetroPCS the Cricket service actually works where we live. I can not say enough about the great service we received at this store or how happy I am with the actual phone service we have. They gave us a great deal and i recommend this place of business for anyone looking to be treated with respect and friendliness. Thanks guys!!!!
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January 2020 by Jimmy McGill
Johnnie is the best. I wouldn't go anywhere else for help with my phone or it's service. He actually cares about his job and is a really good dude and that's almost extinct in customer service nowadays. Thanks again Johnnie for helping me out with my new Stylo 5. Best phone I've had yet.
