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February 2024 by BOBBY M
being here few times they make you feel welcome and alway good friendly service justin is the one to ask for
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February 2024 by Mickey Ibar
I went in this store to buy a razor phone the clerk told me I could get a free upgraded phone a Nord one, the clerk told me a $11 fee would show up on the first bill and then it would stop, on the second month it was still charging $11 to my bill, I called t Mobile and they said my plan didn't qualify for the free promo and because it was past the 30 days I couldn't return the phone to get my money back. Do not trust this place! Mint Mobile here I come.
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February 2024 by Amanda Villarreal
Emily was absolutely phenomenal, knowledgeable and sweet today! I’m from out of town and she was an absolute angel, quick and efficient. Thank you for your help!
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January 2024 by Breanna Obrien
Last week they didn’t have any of the phones I wanted in stock (which I totally understand it’s right after Christmas). But I picked out the phone I wanted, and the younger guy wrote my name & number down and was supposed to call me Tuesday/Wednesday when the phones came in. It is now Saturday & no one has told me if they came in or not. At this point they don’t seem to care about helping out costumers past them just walking in and buying a phone same day. I’ll go to another phone store that will actually help me out, you’ve lost my service.
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January 2024 by Cookie Tutorials
Justin: The Customer Service SuperstarJustin isn't your average customer service rep. He's not just polite and efficient; he's a customer service superhero, swooping in to save the day with a smile and a can-do attitude. Here are just a few ways Justin makes even the most frustrating interaction feel like a walk in the park:1. The Listening Guru:Justin possesses the superpower of truly listening. He doesn't just hear your words; he absorbs your frustration, confusion, and even excitement. He asks clarifying questions, not to make you repeat yourself, but to ensure he fully understands your situation. He makes you feel like you're the only person in the world, and that your problem is the most important thing on his agenda.2. The Creative Problem Solver:Rules are there to be followed, but Justin knows that sometimes the best solution lies outside the box. He's not afraid to think creatively and come up with alternative solutions that fit your unique needs. He's like a customer service MacGyver, able to fashion a fix out of paperclips and duct tape (well, maybe not literally, but you get the idea).3. The Empathy Enchanter:Justin understands that customer service isn't just about fixing problems; it's about building relationships. He knows how to connect with people on a human level, offering a kind word, a shared laugh, or even just a patient ear. He makes you feel valued and appreciated, reminding you that you're not just a transaction, but a person he genuinely wants to help.4. The Tech-Savvy Superhero:Justin isn't afraid of a little technology. He's up-to-date on the latest systems and tools, and he knows how to use them to your advantage. He can navigate complex databases, troubleshoot finicky software, and even explain technical jargon in a way that makes sense to a normal person. He's your tech-savvy knight in shining armor, ready to slay any digital dragon that stands in your way.5. The Positive Pollyanna:Even when faced with the most irate customer, Justin maintains his sunny disposition. He's like a human ray of sunshine, able to brighten even the darkest of moods. He approaches every interaction with a positive attitude, and his infectious enthusiasm is sure to rub off on you. He reminds you that even in the midst of frustration, there's always something to smile about.Justin is more than just a customer service representative; he's an experience. He sets the bar high for what customer service can be, and he makes you believe that anything is possible. So, the next time you encounter a customer service issue, remember Justin, the customer service superhero, and know that there are still heroes out there, waiting to make your day just a little bit brighter.And, hey, if you ever meet the real Justin, be sure to thank him for making the world a better place, one customer interaction at a time.
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January 2024 by Benjamin Hamilton
Justin is amazing
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January 2024 by David Shelton
I wish the main office would have people like Justin ! He is very understanding, and the best at what he does! I can call t mobile and talk to 2 or 3 different people and still never get my problem right , but If I walk in his store and set down with him maybe 15 later my problem is fixed and I'm leaving his store in a much better mood !! U need more or Justin ?
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December 2023 by Geoff Pratt
Justin and his staff are the absolute best I have ever dealt with in all my years of customer service. They go above and beyond to make you feel comfortable and taken care of. I absolutely 100% recommend this location beyond any other!!!
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November 2023 by Amy Alligood
My favorite! Staff is very helpful and knowledgeable..
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October 2023 by RightPrice Auto TN
William was great, helpful and very knowledgeable. ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Lewis Toms
I have been a T-Mobile customer for years. Adequate service in the Mountains of Tennessee, affordable under the family plan I've experienced. Went to the store today to leave previous family plan & have my own, perhaps purchase a new phone. The 5 employees, "working," were caught up in conversation, sharing pictures or whatever from their phones amongst one another. One gentleman pulled himself away to listen to my request for service & directed me to go home & call "Customer Service," nothing he could do." I sat down in the T-Mobile office & called their "Customer Service. " Explained my request, explained I was sitting in a T-Mobile office & was directed to call them to get the help I needed. The lady on the phone said, "You're in a T-Mobile office & you are calling me?" Yes ma'am, I am. She asked to speak to the T-Mobile agent & from my perspective, using my phone told him how to do his job. I did manage to accomplish my primary goal of having my own plan in my own name. The 5 employees "working" caught up in such captivating conversations, sharing whatever had little interest in serving or selling anything. I left, saying, "Maybe Verizon wants to sell me a phone."
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October 2023 by Pete Petsonias
Horrible place to go. Would not recommend staff is very cocky and arrogant bad experience.. how they still in business hope this finds its way to corporate
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October 2023 by Heather F.
Jay husband and I just upgraded our phone and plan. Not only were we ecstatic about the options and pricing T Mobile offers the customer service was 5 stars. Justin made the upgrade process easy. All of our concerns and questions were addressed in a knowledgeable, efficient and courteous manner.
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October 2023 by Lecia Moreau
We are giving the 5 stars to Jamie.....he went above and beyond to help us .It is guys like him that make your business good.....Thanks Jamie we will be back to see you when we upgrade our phones.
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September 2023 by Sarah Nichols
Lazy employees that care nothing about customer service. They are rude and disrespectful. They act tuff until they get called out and they call the cops. Bye bye TMobile. There's service is trash.
